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The Philippines has become the call-center capital of the world

The English spoken by Filipinos is closer to Americans' than in India. "Our culture is very similar," said Fred Chua, a lifelong Manila resident who runs a call center. A cousin in San Francisco drums up business for the company, Magellan Solutions. "We don't yell on the phone often. We're very customer-centric," Chua said.

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Know The Difference: Inbound Call Centers vs. Outbound Call Centers - Magellan Solutions

Know The Difference: Inbound Call Centers vs. Outbound Call Centers - Magellan Solutions | Call Center Services | Scoop.it
If your business is considering a contact center to improve customer service and drive sales, it is good that you understand what call centers offer.
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Healthcare BPO Services Explained

Healthcare BPO Services Explained | Call Center Services | Scoop.it
With a highly trained workforce and efforts from industry trade groups, the Philippines is a force to reckon with in the healthcare BPO industry.
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How To Use Customer Technical Support During Holidays

How To Use Customer Technical Support During Holidays | Call Center Services | Scoop.it
During the holidays, expect customers to rush to stores, and if with questions, call customer technical support. Be ready to deal issues and solve them.
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We Are Ready: The Philippines Rising In Healthcare BPO | The Magellan Solutions Blog

We Are Ready: The Philippines Rising In Healthcare BPO | The Magellan Solutions Blog | Call Center Services | Scoop.it
The healthcare BPO sector is on the up, generating more than 60,000 full-time workers mostly medical practitioners and nurses.
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Where To Find The Best Philippine Telemarketing Call Centers | The Magellan Solutions Blog

Where To Find The Best Philippine Telemarketing Call Centers | The Magellan Solutions Blog | Call Center Services | Scoop.it

The Philippines is known globally to be a great source of call centers that you can contact and go to in case you need to outsource some back-office support from your native homeland. This is because the country has a huge talent pool, with half of college graduates with business and engineering degrees. A lot of investors have also jumped right into the country because its talent pool has an accent that is quite easy to understand. Although India may be a good competitor when it comes to offering contact centers, a lot of investors still find the Filipinos’ neutral accent to be better.

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What an Order Taking Service Can Do For You | The Magellan Solutions Blog

What an Order Taking Service Can Do For You | The Magellan Solutions Blog | Call Center Services | Scoop.it
It is no secret that the marketplace is filled with countless vendors. With so many choices, it all boils down to the type of service you can offer customers.
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The Call Center Cost Matrix: Is It Worth It To Outsource Offshore? (with image) · MagellanCall

The cost involved in outsourcing is quite huge in such a way that only those large companies employ this model. Before outsourcing, it is important to plan carefully in order to make the right decision. After all, it is worthy to invest in this model as it can offer good ROI.
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Philippines vs. India: Which one is better in BPO Services? | The Magellan Solutions Blog

Philippines vs. India: Which one is better in BPO Services? | The Magellan Solutions Blog | Call Center Services | Scoop.it
Written by: Jon Borillo Published by: Magellan Solutions When it comes to business process outsourcing services, there
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Po-Tay-To Or Po-Ta-To: How Call Center Agent Accents Affect Business And Business Image

Po-Tay-To Or Po-Ta-To: How Call Center Agent Accents Affect Business And Business Image | Call Center Services | Scoop.it
Good English speaking skills is significant in any business whether it is an online one or brick and mortar venture. Customers would keep on calling in their concerns and it is important to ensure...
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Check Out the Customer Support Benefits a Call Center Gives

Check Out the Customer Support Benefits a Call Center Gives | Call Center Services | Scoop.it
Haven’t you noticed how a lot of companies today tend to say the same thing: “We are here to support our clients”. Admit it, it’s a catch marketing slogan, right? But a burning question remai…
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Care to Set Up Your Philippine Call Center? - exploreB2B

So you’ve decided to establish a call center to handle your business needs—marketing, customer service, and the like.  You’re well aware of the benefits and are even seeing a bit of savings ...
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Live Chat and the Happy Customer

Live Chat and the Happy Customer | Call Center Services | Scoop.it
Whether we admit it or not, as business people, we all want to see our customers happy and satisfied. This is because of the fact that a happy customer will most always come back for more. And this i…
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14 Tips On How To Reduce Your Business’ Call-Abandon Rates

14 Tips On How To Reduce Your Business’ Call-Abandon Rates | Call Center Services | Scoop.it
Call-abandon rates reveal your customers’ dissatisfaction. Here are 14 tips on how to reduce abandonment in your contact center. Read on to find out.
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The Top Customer Service Trends In 2015 - Magellan Solutions

The Top Customer Service Trends In 2015 - Magellan Solutions | Call Center Services | Scoop.it
Video calls, more contact points and 24/7 availability are three of the emerging trends in customer service. What are the other trends in 2015? Read on.
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What Qualities Do Businesses Look For In Call Centers - Magellan Solutions

What Qualities Do Businesses Look For In Call Centers - Magellan Solutions | Call Center Services | Scoop.it
Outsourcing has been a huge help especially for those businesses that do need to have people working on various roles. Here are the qualifications.
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Where To Find Healthcare BPO Companies in the Philippines

Where To Find Healthcare BPO Companies in the Philippines | Call Center Services | Scoop.it
There are many ways to find healthcare BPO companies in the Philippines. This article offers tips and suggestions on where to look for and contact them.
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Where To Find A Tech Support Call Center For Computer Issues | The Magellan Solutions Blog

Where To Find A Tech Support Call Center For Computer Issues | The Magellan Solutions Blog | Call Center Services | Scoop.it
A tech support helps business grow by creating happy customers. The happier clients you have, the better your business will be.
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Is There a Rainbow After a Bad Customer Experience? | The Magellan Solutions Blog

Is There a Rainbow After a Bad Customer Experience? | The Magellan Solutions Blog | Call Center Services | Scoop.it
Customer relationships are vital to every business’ success. You need to build and look after the relationships that are essential for your growth.
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There is More to Back Office Than Meets the Eye | The Magellan Solutions Blog

There is More to Back Office Than Meets the Eye | The Magellan Solutions Blog | Call Center Services | Scoop.it
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Business Advantages of a Telephone Answering Service | The Magellan Solutions Blog

Business Advantages of a Telephone Answering Service | The Magellan Solutions Blog | Call Center Services | Scoop.it
An answering service will give your business that touch of class. Callers are greeted by a courteous assistant. They might think that you’re part of that Forbes
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Does Your Business Need Tech Support Service?

Does Your Business Need Tech Support Service? | Call Center Services | Scoop.it
Have you noticed how technical support services seemed to have mushroomed over the past few years? It is not surprising at all, what with so many gadgets and electronic devices churned out by almost …
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Why Outsource Order Processing? Here’s Why | The Magellan Solutions Blog

Why Outsource Order Processing? Here’s Why | The Magellan Solutions Blog | Call Center Services | Scoop.it
Giving the order taking service that extra lift care of these guys might just be the way to making it big. And we mean BIG.
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BPO Vs. KPO: Know The Difference Before Investing | The Magellan Solutions Blog

BPO Vs. KPO: Know The Difference Before Investing | The Magellan Solutions Blog | Call Center Services | Scoop.it
Written by: Jon Borillo Published by: Magellan Solutions In business, it is always important to know what you are jumping into. That is
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How Necessary Is A Hybrid Technical Support Service For A Call Center? | The Magellan Solutions Blog

How Necessary Is A Hybrid Technical Support Service For A Call Center? | The Magellan Solutions Blog | Call Center Services | Scoop.it
Written by: John Borillo Technology plays a significant role in operating a business either big or small. It is utilized in communicating
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