CALL CENTER INDUSTRY
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CALL CENTER INDUSTRY
Conseil en externalisation de la relation client
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[Infographic] 20 Marketing Trends and Predictions to Consider for 2014 - SocialTimes

[Infographic] 20 Marketing Trends and Predictions to Consider for 2014 - SocialTimes | CALL CENTER INDUSTRY | Scoop.it
What should marketers keep in mind as they develop their 2014 marketing campaigns? Here are a few interesting and unsurprising stats from WebDam.
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Customer Service: Telephone Still Trumps Social Media [infographic]

Customer Service: Telephone Still Trumps Social Media [infographic] | CALL CENTER INDUSTRY | Scoop.it
Social media is becoming a customer service trend, but the telephone is still the preferred contact method for many customers - so you need to make it work.

Via BirdEye
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How B2B companies talk past their customers | McKinsey & Company

How B2B companies talk past their customers | McKinsey & Company | CALL CENTER INDUSTRY | Scoop.it
New research shows there’s a surprising gap between the brand messages that suppliers offer to customers and what their customers really want to know. A McKinsey Quarterly article.

Via Fred Zimny
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Consommateur connecté : je consomme comme je vis !

Peut-on encore parler de e-commerce alors que l’acte d’achat sur internet est le plus souvent la résultante d’une réflexion plus globale nécessitant éventuellement de passer par d’autres canaux dont le magasin ?

Via Made In Ecommerce
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Irate customer threatens to 'blow up' Xerox Call Center in Colorado Springs - KXRM

Irate customer threatens to 'blow up' Xerox Call Center in Colorado Springs - KXRM | CALL CENTER INDUSTRY | Scoop.it
Irate customer threatens to 'blow up' Xerox Call Center in Colorado Springs
KXRM
It happened at the Xerox (Affiliated Computer Services) Call Center in the 2400 block of West Garden of the Gods Road in extreme west Colorado Springs.
philippe legal's insight:

The call center is really the heart of the customer relationship

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CRM News: Call Centers: The Call Center in the Cloud

CRM News: Call Centers: The Call Center in the Cloud | CALL CENTER INDUSTRY | Scoop.it
Call centers are increasingly migrating away from on-premises systems to cloud-based systems, which can save money and give greater flexibility.
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