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Comcast’s Stream TV Now Available After Delay

Comcast’s Stream TV Now Available After Delay | Cable TV | Scoop.it
than never.

Comcast today confirmed that Stream TV, its OTT linear TV product for Xfinity broadband-only subscribers, is finally launching in the Boston area.

When Comcast initially announced Stream in July, the operator said it would roll out in Boston by the end of summer 2015, followed shortly after by Chicago and Seattle.

Summer came and went and, as TV Predictions pointed out, Stream did not materialize.

Now Stream is finally online in the greater Boston region and Comcast says that it will offer the service across its entire footprint by early 2016.

Stream TV costs $15 per month and includes Xfinity subscribers watch a handful of broadcast channels live on tablets, smartphones and laptops. It includes access to TV Everywhere and cloud DVR.

Customers who sign up will get the first month free and can access content online or through the Xfinity TV app.
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Canada's Rogers to show NHL, Blue Jays games in 4K amid its rollout of 1-Gig services

Canada's Rogers to show NHL, Blue Jays games in 4K amid its rollout of 1-Gig services | Cable TV | Scoop.it
Canada's Rogers Communications announced a major 4K programming initiative, with plans to show all 81 Toronto Blue Jays baseball games and 20 "marque" National Hockey League match-ups in the UltraHD format next year.
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Comcast Debuts CDN as Video Eats the World | Light Reading

Comcast Debuts CDN as Video Eats the World | Light Reading | Cable TV | Scoop.it
Comcast may be new to the commercial CDN game, but it brings some unique elements to the market.
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Comcast Expands Home Automation To Retail Trailblazers

Comcast Expands Home Automation To Retail Trailblazers | Cable TV | Scoop.it
Amongst a slew of compelling INTX show announcements, Comcast’s further foray into home automation is particularly notable. Whereas Comcast Home started as the typical white-labeled home automation and security solution, featuring a variety of mostly generic components, Xfinity Home will shortly expand to incorporate higher profile retail accessories. For example, my beloved Kevo smartlock and Netgear …
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Comcast gets a merger approval, but objects to new low-income requirements

Comcast gets a merger approval, but objects to new low-income requirements | Cable TV | Scoop.it
California seeks more cheap Internet for the poor. Comcast says it's too hard.
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Comcast named America's worst company in annual Consumerist poll

Comcast named America's worst company in annual Consumerist poll | Cable TV | Scoop.it
Comcast has been named the worst company in America. The largest US cable provider "won" Consumerist's annual poll on the very same day it tried to convince the FCC that a proposed Time Warner...
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Comcast Today: Is NBC Turning Around? | News | Philadelphia Magazine

Comcast Today: Is NBC Turning Around? | News | Philadelphia Magazine | Cable TV | Scoop.it
Plus: The Economist weighs in against the Time Warner Merger.
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Time Warner Cable got its price, but made some tradeoffs $TWC

Time Warner Cable got its price, but made some tradeoffs $TWC | Cable TV | Scoop.it
Time Warner Cable had long seen Comcast as a preferred partner. But until a week ago there were signs that Comcast was leaning toward striking a deal with Charter instead.
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Apple talks to media and pay-TV companies including TWC about revamped set-top box

Apple talks to media and pay-TV companies including TWC about revamped set-top box | Cable TV | Scoop.it
Apple is talking to media companies and pay TV distributors including Time Warner Cable about launching a revamped Apple-branded TV set-top box.
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Mediacom Readies Rollout Of Pace/TiVo Combo | Cable Television News | Broadcast Syndication | Programming | Multichannel.com

Mediacom Readies Rollout Of Pace/TiVo Combo | Cable Television News | Broadcast Syndication | Programming | Multichannel.com | Cable TV | Scoop.it
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More people are cutting the cable cord and getting TV from AT&T or Verizon instead

More people are cutting the cable cord and getting TV from AT&T or Verizon instead | Cable TV | Scoop.it
Verizon and AT&T experiment with delivery outside the traditional cable-TV bundle.
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Comcast launches first wave of Xfinity Home third-party integration, promises X1 integration and voice control

Comcast launches first wave of Xfinity Home third-party integration, promises X1 integration and voice control | Cable TV | Scoop.it
Comcast said it is now selling products from third parties that work with its Xfinity Home security and home automation platform. The company announced its intent to integrate third-party products into the offering in May, and today the company said it is now selling its initial batch of integrated products.
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Comcast wants you to keep using Comcast even for web video

Comcast wants you to keep using Comcast even for web video | Cable TV | Scoop.it
Comcast partners with online video networks to add more content to the X1.
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Much-hated Comcast tries customer service improvements

Much-hated Comcast tries customer service improvements | Cable TV | Scoop.it
Comcast is fully aware of how much people hate its customer service
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IMAGE: GENE J. PUSKAR, FILE/ASSOCIATED PRESS

BY SAMANTHA COONEY
21 HOURS AGO
Comcast is trying to make you love the company more — which means hating its customer service less.

SEE ALSO: Comcast CEO on the customer service call from hell: 'I was disappointed'

In a blog post published on Tuesday, the company revealed some upgrades to its Help & Support forums—which allows users to post question and receive feedback from other customers—including a revamped search function, organizing the questions into TV, Internet, Voice, and Home categories, and changing up the home page to show which queries were recently solved and which users are getting the most love from other customers.

The forums get about 2 million unique users per month, per the blog post. Comcast says it has a dedicated community of users who can be helpful in a pinch, and the new redesign highlights those users and their posts as “experts” on the front page. A Comcast customer care will rep will also jump into unanswered forums.

The shift is part of an effort by the company to increase its social presence to attract younger folks. And the company is still fielding complaints and troubleshooting problems through customer service reps on the @ComcastCares Twitter page.

The cable company’s attempts to improve its customer service won’t just stop at crowdsourcing.

In fact, the Help & Support upgrades are part of a $300 million effort that was unveiled last month to boost the experiences of its customers. That package includes hiring over 5,500 new customer service reps—including some who are fluent in Spanish and can provide bilingual support to customers at a new center in Tucson, Az. (Comcast is also opening new service centers in Albuquerque, NM and Spokane, WA.)

Comcast says that it expects to be finished adding the new hires by the fall.

The $300 million plan also includes hiring more technicians, and Comcast promises they’ll — wait for it — actually be on time. If a technician is late for an appointment, Comcast will automatically credit your account $20. The company is also launching a an app by the end of the year called “Tech Tracker” in Boston that allows you to see where your technician is in real time and give them a ranking after the appointment.

This is an uphill battle. Customers tweet about their negative experiences with the brand. There’s an entire subreddit dedicated to “venting about your shitty experiences with Comcast.” The cable company was named the least loved brand on Twitter earlier this month.

And if that’s not enough hate, the company received a subpar 54 in the American Customer Satisfaction Index, released last week. And the brand came in dead last — for the second year in a row — in the Temkin Customer Services rankings released last month.

We’ll still have to wait and see whether $300 million can actually buy you love.


Have something to add to this story? Share it in the comments.

TOPICS: BUSINESS, COMCAST, CUSTOMER SERVICE, MARKETING, SOCIAL MEDIA
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Charter offers glimpse at cloud-based interactive program guide

Charter offers glimpse at cloud-based interactive program guide | Cable TV | Scoop.it
While Charter Communications hasn't yet commercially deployed a cloud-based interactive program guide, the MSO offered a glimpse last week at the user interface that it has been testing since late last year on its cable system in Fort Worth, Texas.
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Like cable, this deal is essentially nonessential David Weidner's Writing on the Wall

Like cable, this deal is essentially nonessential David Weidner's Writing on the Wall | Cable TV | Scoop.it
Comcast’s proposed $45 billion deal for Time Warner ignores the fact that cable service is known for being expensive, lousy and in the end uncompetitive, writes David Weidner.
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Comcast Nears Launch Of Cloud-Powered X1 TV Streaming App | Cable Television News | Broadcast Syndication | Programming | Multichannel.com

Comcast Nears Launch Of Cloud-Powered X1 TV Streaming App | Cable Television News | Broadcast Syndication | Programming | Multichannel.com | Cable TV | Scoop.it
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Cox CTO Hart talks about plans for 1-Gig Internet, cloud DVRs and results of FlareWatch trial

Cox CTO Hart talks about plans for 1-Gig Internet, cloud DVRs and results of FlareWatch trial | Cable TV | Scoop.it
During last week's SCTE Cable-Tec Expo, Steve Donohue, editor of FierceCable, sat down with Kevin Hart, EVP and CTO of Cox Communications, to talk about Cox's FlareWatch virtual cable trial as well as plans to launch next-generation services such...
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