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Rescooped by Denyse Drummond-Dunn from Just Story It Biz Storytelling
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Bill Harley Explains Why Technology Cannot Replace In-Person Storytelling -- for anyone

Bill Harley, a Friend, storyteller, author, songwriter, teaching artist; two-time Grammy winning artist in the spoken word category; Lifetime Achievement awa...

Via Karen Dietz
Denyse Drummond-Dunn's insight:

Another great TED video, on storytelling, definitely worth watching on a Friday afternoon.

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Laurence Roelants's comment, February 8, 2013 2:59 AM
This was magic! thanks!!
Elsemiek Meijs's curator insight, February 8, 2013 5:09 AM

Wow! Please take 13 minutes and forget everything else.

streetsmartprof's curator insight, February 8, 2013 8:17 AM

Make sure to read the insight by Karen Dietz, the 1st one posted.

 

This is well worth 13 minutes. They say time stands still during a good story. Look at your watch after Bill understands the boy in the back of the room, you may be surprised...

Customer, Consumer, Client Centricity
Helping organisations that want to optimise their customer understanding, so they can build more profitable relationships and increase the return on their information investments
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Rescooped by Denyse Drummond-Dunn from Intelligent Communications
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To Make Your Company's Data Compelling, Think Like A Journalist - Forbes

To Make Your Company's Data Compelling, Think Like A Journalist - Forbes | Customer, Consumer, Client Centricity | Scoop.it

To Make Your Company's Data Compelling, Think Like A Journalist. Does your business have data that could tell an interesting story? I'm betting it does.


Via Insight Narrator
Denyse Drummond-Dunn's insight:

Some solid advice here, of course it's from Forbes

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Rescooped by Denyse Drummond-Dunn from Intelligent Communications
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7 Simple Secrets of the Best Presentations

How to give a presentation that customers, colleagues, and co-workers, will talk about long after you're done talking. (7 Hacks to improve your presentation skills!

Via Insight Narrator
Denyse Drummond-Dunn's insight:

Useful reminders about showing, telling and keeping presentations  REALLY, REALLY SHORT!

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Rescooped by Denyse Drummond-Dunn from Modern Marketer
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Five Lessons From Creative People

Five Lessons From Creative People | Customer, Consumer, Client Centricity | Scoop.it
What can you learn from the world's most creative people? While some of these techniques may seem a little counterintuitive, they're sure to inspire n

Via The Fish Firm
Denyse Drummond-Dunn's insight:

Good ideas on how to improve your own creativity -yes it is possible.

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rodrick rajive lal's curator insight, January 12, 8:09 PM

Creativity is rare, and if at all there is a rare bit of creativity, then we need to learn from it. Creative people are rare and hard get, so we need to identify such people and learn from them.

Divoux Anne-Laure's curator insight, January 13, 6:07 AM

Techniques to inspire new ideas and get you into a creative frame of mind!

dan's curator insight, January 13, 8:13 AM

Be Creative, need some inspiration, get some!

Rescooped by Denyse Drummond-Dunn from Just Story It Biz Storytelling
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Connecting Storytelling & The Customer Experience

Connecting Storytelling & The Customer Experience | Customer, Consumer, Client Centricity | Scoop.it
Archetypes as Behaviors An archetype is essentially 'a universally understood symbol, term, or pattern of behavior, which serves as a prototype upon which others are copied, patterned, or emulated.' Jung talked about archetypes as universal,...

Via Karen Dietz
Denyse Drummond-Dunn's insight:

Interesting new persepctive on the customer journey; hope you find inspiration in it.

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Karen Dietz's curator insight, November 30, 2013 11:55 AM

Titled Archetyes, The Hero's Journey & The Telling of Stories by Gunther Sonnenfeld, this article is all about using the Hero's Journey to understand your customer's experiences.


How ingenious! And a critical perspective. It's hard to figure out how customers experience a business -- from discovery to purchase -- so any models that can help us are welcome.


Sonnenfeld reminds us that storytelling is participatory and this figures into the customer experience equation. Hallelujah. He then goes on to share with us how to design the customer experience based on both participation and the Hero's Journey model.


It all makes perfect sense, and definitely brings clarity to the topic of story and customer experiences. Enjoy!


This review was written by Karen Dietz for her curated content on business storytelling at www.scoop.it/t/just-story-it 

LaraBadioli's curator insight, December 3, 2013 5:42 AM

Archetipi e storie universali

Siegfried Holle's curator insight, December 6, 2013 3:54 PM

Good stories have better traction and outcomes 

Rescooped by Denyse Drummond-Dunn from Creative teaching and learning
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The Science Behind the Candy Crush Addiction

The Science Behind the Candy Crush Addiction | Customer, Consumer, Client Centricity | Scoop.it

"A year after the game's mobile launch, we still can't stop playing..."


Via Leona Ungerer
Denyse Drummond-Dunn's insight:

Now we all know why we're additcted to it.

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Rescooped by Denyse Drummond-Dunn from Business Improvement
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Top 20 Essential Public Speaking Tips

Top 20 Essential Public Speaking Tips | Customer, Consumer, Client Centricity | Scoop.it

Via Daniel Watson
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Catherine Rocheleau's curator insight, October 31, 2013 4:31 PM

Business owners and managers are well served when they hone their public speaking skills.  Good delivery engages your audience and ensures your message is heard.   There is nothing worse than sitting in the audience when the speaker isn't in touch with the audience and delivers their message poorly.

Patrice McDonough's curator insight, November 1, 2013 5:58 AM

Thanks for sharing .  Some good tips here. Recently I attended a presentation through Sliding.ca.  My takeaway...One slide One message. Emphasize the verbal & Downplay the visual.  You should stand out over your slides!

Tony Gough's curator insight, November 4, 2013 1:01 AM

See if this will help you!

Rescooped by Denyse Drummond-Dunn from Just Story It Biz Storytelling
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Emotions Making Marketing (and Stories) Go Viral

Emotions Making Marketing (and Stories) Go Viral | Customer, Consumer, Client Centricity | Scoop.it
Heat maps of viral content show what compels us to share.

Via Karen Dietz
Denyse Drummond-Dunn's insight:

Great post with some useful examples and clear explanation.

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Helen Teague's comment, November 1, 2013 5:59 PM
Thank you for your detailed insight...I appreciate your opinion!
Helen Teague's curator insight, November 1, 2013 6:02 PM

Post authors Kelsey Libert and Kristin Tynski, 10-24-13 discuss viral coefficients which are the total number of new viewers generated by one existing viewer.
Interesting Stats: 5.3 trillion display ads shown online yearly, 400 million tweets sent daily, 144,000 hours of YouTube video uploaded daily, and 4.75 billion pieces of content shared on Facebook daily

Karen Dietz's writes in her curated review:

Connecting with people emotionally is the bedrock of effective storytelling. But what emotions produce results? Fear? Anger? Joy? Hope?

 

This article lays out the emotions that when activated, can result in viral sharing. The research is fascinating...And this article helps us sort through what to do. Good examples and tips are shared, along with the results companies have experienced.

Karen Dietz's comment, November 2, 2013 11:37 AM
Thank you David, Liz, Denyse, Whitequest, and Helen for your comments!
Rescooped by Denyse Drummond-Dunn from Collaborationweb
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The important difference between "collaboration" and "knowledge sharing"

In the "social business" or "enterprise 2.0" arena folks are talking a lot about collaboration, but frequently mistake knowledge sharing for collaboration. T... (Ever wondered about The difference between #collaboration &#knowledge #sharing ?

Via David Hain
Denyse Drummond-Dunn's insight:

Are you collaborating or sharing knowledge? Both are important in business and private life, but we aren't doing both and often confuse one for the other. 

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How to Grow Your Personal Brand When You're an Introvert - Lifehacker

How to Grow Your Personal Brand When You're an Introvert - Lifehacker | Customer, Consumer, Client Centricity | Scoop.it
How to Grow Your Personal Brand When You're an Introvert
Lifehacker
I had just finished a talk at a leading technology company when an engineer approached me. “I liked your ideas about personal branding, and I can see how they'd work,” he told me.

Via Sandra Pickering @opento
Denyse Drummond-Dunn's insight:

Useful ideas for both introverts and extroverts

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Sharilee Swaity's curator insight, October 6, 2013 5:47 AM

Great advice for building your personal brand, as an introvert. 

Bad Spoon's curator insight, October 30, 2013 12:42 AM

Une belle manière de s’exprimer pour ceux qui ont plus de mal avec le devant de la scène. Cette démarche peut également être adaptée pour certains types d’entreprise, préférant travailler dans l’ombre

Rescooped by Denyse Drummond-Dunn from Transmedia: Storytelling for the Digital Age
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QR Codes Tell The Story

QR Codes Tell The Story | Customer, Consumer, Client Centricity | Scoop.it

Via The Digital Rocking Chair
Denyse Drummond-Dunn's insight:

Simple use of QR codes that really works. Be inspired!

 

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Bad Spoon's curator insight, September 9, 2013 10:23 PM

Une manière ludique de découvrir une ville via le Storytelling : un plan interactif intégrant des QR- codes.

Ces QR-codes permettent de lire les histoires d'auteurs locaux et de découvrir la ville sous un nouvel angle

sophiedesc's curator insight, September 16, 2013 4:46 AM

Storytelling meets Tourism, with an inspiring use of QR Codes!  

Marco Gabrielli's curator insight, September 25, 2013 11:41 AM

"The stories will allow you to find the “hidden nooks and secret features” of a number of cities."

 

I codici QR permettono di scoprire le storie dei luoghi interessanti che fanno parte della propria città...

Rescooped by Denyse Drummond-Dunn from Just Story It Biz Storytelling
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Creating a Company Vision Story

Creating a Company Vision Story | Customer, Consumer, Client Centricity | Scoop.it
Do you have a vision of where your company will be in three years? In five? 10? Here’s a sure-fire way to get clear about the future you want.

Via Karen Dietz
Denyse Drummond-Dunn's insight:

This piece is both inspiring and an incredibly useful step-by-step guide. This will be of use for professional but also personal objectives.

A must read!

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Ali Anani's curator insight, September 11, 2013 12:25 AM

A must read. Fabulous article

Karen Dietz's comment, September 11, 2013 5:54 PM
How cool Linda! That must have been a real treat. And thank you Freddy and Ali for your comments.
Debra Walker's curator insight, September 11, 2013 8:30 PM

Visioning is critical for ensuring everyone in the organization can "see" the orgn in the future.  Stories are powerful!

Rescooped by Denyse Drummond-Dunn from organizationalstorytelling
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Storytelling is the top issue for 483 Corporate Communications Execs

Storytelling is the top issue for 483 Corporate Communications Execs | Customer, Consumer, Client Centricity | Scoop.it
In the latest findings from Incite, we rank the top 5 issues for corporate communications execs.

Via Kathy Hansen
Denyse Drummond-Dunn's insight:

Good article with an excellent 5-point list of what should matter to YOU in communications.

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Parker Donat's curator insight, September 21, 2013 9:52 AM

I think this issue is confusing for executives. They may think this is only a face to face presentation form of storytelling when I think the focus should also be on the multimedia delivery of storytelling to for internal and external communication. 

Karen Dietz's comment, September 22, 2013 7:43 AM
Hi Parker -- I appreciate you adding your voice here. In my experience, executives are too quick to put their stories into digital media. The ability to build a personal connection is lost when doing so. There are times when moving a story into digital media is important, but far greater value is created when sharing stories in person.
OLAJUMOKE's curator insight, September 26, 2013 4:47 AM

Being able to captivate your sub without boring them.

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8 guidelines for using your Internal Social Network

8 guidelines for using your Internal Social Network | Customer, Consumer, Client Centricity | Scoop.it

Internal Social Networks enable organizations to improve productivity, managing your knowledge appropriately, sharing information and cooperating. Like all social networks, its use should be governed by some best practices or guidelines for use.


Via Kenneth Mikkelsen
Denyse Drummond-Dunn's insight:

Useful short summary if a little "selly-sell"

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Thomas B Hansen's curator insight, July 19, 2013 1:03 AM

One of the obvious mega trends in todays fast moving business change is the imperative need for having the mindset, competences and capability to rapidly curate, understand and share new knowledge.

One way to effectively gain form this new normal - is to embrace the concept of Dare, Care & Share as the foundation of decision making - the World is changing and it is not enough anymore to just take care of yourself. To prosper in the future we must all contribute to making good with our business. Check out and follow #LeadershipABC on Twitter.

Rescooped by Denyse Drummond-Dunn from Just Story It Biz Storytelling
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Empower Your Customers To Be Your Best Brand Storytellers

Empower Your Customers To Be Your Best Brand Storytellers | Customer, Consumer, Client Centricity | Scoop.it
In this day and age and with the proliferation of brilliant self-publishing/broadcasting tools such as YouTube, WordPress, Twitter, etc.,  your customers are your best brand storytellers. Your job as a brand manager is to empower and inspire them to tell and re-tell your brand stories. It’s your job as brand guardian to provide your customers [...]

Via Karen Dietz
Denyse Drummond-Dunn's insight:

Short article on storytelling with some links to more great stories. #BMW #storytelling #HarleyDavidson

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Jeff Domansky's curator insight, May 24, 8:40 PM

Valuable business storytelling tips from Omar Kattan and Karen Dietz..

Shelley Costello's curator insight, May 26, 4:25 PM

I find if you give the space on your page to share about your products and services customers can become your best PR agent.

 

--Shelley

http://www.creativewebconceptsusa.com

 

Sarah Skelly's curator insight, May 27, 5:49 AM

The key message in this brandstories article shared by PR/social media expert, Jeff Domansky is: Inspire & empower your customers to tell and re-tell your brand stories.  Women are willing, keen and naturally inclined to share stories with people in their lives. Give them reason & encouragement and they'll happily share YOUR brand story. 

Rescooped by Denyse Drummond-Dunn from consumer psychology
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The top ten countries for embracing IT

The top ten countries for embracing IT | Customer, Consumer, Client Centricity | Scoop.it

"Which economies are best placed to benefit from new information and communication technologies (ICTs), bridge the digital divide and extract value from big data? ..."

©


Via Leona Ungerer
Denyse Drummond-Dunn's insight:

Fascinating country rankings from WEF of readiness in new information and communication technologies. How many of the Top 10 can you guess?

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Rescooped by Denyse Drummond-Dunn from Story and Narrative
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"The kids have no imagination!"

"The kids have no imagination!" | Customer, Consumer, Client Centricity | Scoop.it

"The power of the spoken word hasn’t disappeared and it never will. But with the enormous forces applied by hardware, software, advertising and media corporations – to consume, consume and consume some more – kids brains are being rewired. What to? pretty simple – to consume media. Lately becoming a synonym to advertising."


Via Gregg Morris
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malek's curator insight, December 11, 2013 5:47 AM

Everyday we get more depenadant on technology and gradually lose human touch. Storytelling through tech keeps the whole operation in check.

henk eisema's curator insight, December 11, 2013 2:26 PM

well put!

Ali Anani's curator insight, December 13, 2013 9:24 PM

The disappearance of imagination

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A Simple Guide To 4 Complex Learning Theories - Edudemic

A Simple Guide To 4 Complex Learning Theories - Edudemic | Customer, Consumer, Client Centricity | Scoop.it
Do you know the actual theories of learning? A learning theory is an attempt to describe how people learn, helping us understand this inherently complex process. (A great infographic on learning theories, including the role of connectivism!

Via Susan Bainbridge
Denyse Drummond-Dunn's insight:

A super simple explanation of the theories of learning that even I could understand!

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Pamela D Lloyd's curator insight, November 18, 2013 3:03 PM

Understanding how learning works helps both teachers and students.

Javier Duque's curator insight, November 18, 2013 10:21 PM

Una interesante infografía sobre´teorías de aprendizaje y sus caracterísiticas. La conclusión de la misma es que el "conectivismo" es la teoría general de aprendizaje que recoge en la era digital las aportaciones de las anteriores teorías.

Andrés Núñez Álvarez's curator insight, September 12, 1:35 AM

Interesting comparison of learning theories. 

Rescooped by Denyse Drummond-Dunn from Business Improvement
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7 Marketing Truths Every Business Leader Should Know

7 Marketing Truths Every Business Leader Should Know | Customer, Consumer, Client Centricity | Scoop.it

Via Daniel Watson
Denyse Drummond-Dunn's insight:

Be honest we knew most of these deep down, didn't we?

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Andrew Earnshaw's curator insight, November 8, 2013 1:37 PM

Ths article explains why all business owners should understand and respect the role of good quality strategic marketing.

ITS.OneCampus's curator insight, November 10, 2013 12:01 AM

VERY interesting to read... Enjoy!

Dr. Kimberly Hurns's curator insight, November 10, 2013 6:26 AM

These marketing basics are "truth"!

Rescooped by Denyse Drummond-Dunn from consumer psychology
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Reading between the tweets, psych firms help brands understand their customers

Reading between the tweets, psych firms help brands understand their customers | Customer, Consumer, Client Centricity | Scoop.it

"Software firms are racing to help brands understand what customers are really saying about their products..."

© 


Via Leona Ungerer
Denyse Drummond-Dunn's insight:

Wish this area was moving as quickly as our need - which it's not!

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Phoumany Phouybanhdyt's curator insight, November 4, 2013 7:51 AM

It is really interesting that organizations are not only using social media to reach out to their consumers, but they are also using this as a medium to find out what their consumers are thinking and what they want. IBM's development of a psycho-linguistic product to analyze a Twitter users personality is very cool.

Rescooped by Denyse Drummond-Dunn from Thrive: Quality, Leadership & Culture
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Best Companies for Leadership | North America | Best Companies for Leadership | Hay Group

Best Companies for Leadership | North America | Best Companies for Leadership | Hay Group | Customer, Consumer, Client Centricity | Scoop.it
Developing leadership talent for mission critical roles sets North America’s top 10 Best Companies for Leadership apart from their peers.

Via Penny Baldwin French
Denyse Drummond-Dunn's insight:

Interesting link between this ranking, top brands and sales growth - definitely not a coincidence! Other regions also available on website.

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Blair Kettle's curator insight, October 29, 2013 11:20 PM

Every company a familiar name and, save for Southwest, an international brand. Also a strong showing of stock market darlings.

David Hain's curator insight, October 30, 2013 2:07 AM

How comprehensive was the survey?  I wonder if it covered soem of the smaller, more innovative ones as well as these perennial giants?

 

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8 Tips For Creating Great Stories From George R.R. Martin, Junot Diaz And Other Top Storytellers

8 Tips For Creating Great Stories From George R.R. Martin, Junot Diaz And Other Top Storytellers | Customer, Consumer, Client Centricity | Scoop.it
Jeff Vandermeer's Wonderbook: The Guide to Creating Imaginative Fiction is jammed with storytelling wisdom from some of world's top fantasy writers...
Denyse Drummond-Dunn's insight:

A great colleation of really useful ideas for creating different story concepts. A must read for all would-be storytellers.

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Rescooped by Denyse Drummond-Dunn from Tools for Teachers & Learners
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Word Sense

Word Sense | Customer, Consumer, Client Centricity | Scoop.it
Word Sense is a dictionary, thesaurus, and valuable tool for matching thoughts to words. Explore word meanings and relationships.

Via Nik Peachey
Denyse Drummond-Dunn's insight:

Useful tool for those of us who write loads of reports and analyses and constantly search for different words that mean the same thing, so we don't sound (too?!) boring.

Worth checking out this weekend.

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Patrice McDonough's curator insight, October 11, 2013 12:05 PM

A nice tool for learners, writiers and teachers. Creative!!

Mary Starry's curator insight, October 17, 2013 7:29 PM

Looks like a great tool to use when you're looking for that specific word you can describe but can't remember.

BI Media Specialists's curator insight, November 1, 2013 11:11 AM
What a great tool for students to use in their writing.
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Personal Knowledge Management

Personal Knowledge Management | Customer, Consumer, Client Centricity | Scoop.it

Here is how to learn more about personal knowledge management, taking control of your professional development, and staying connected in the digital workplace.


Via Kenneth Mikkelsen
Denyse Drummond-Dunn's insight:

This is almost thinking done for you, or at least immensely simplified.

A really useful summary of why sharing is the only future we have and how to make it even more rewarding.

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David Hain's curator insight, September 6, 2013 7:42 AM

Seek, sense, share - to a great extent why I love scoop.it!!

Stephen Dale's curator insight, September 7, 2013 4:58 AM

This is what the "Social Web" is all about - boundless opportunities to learn new things and find/engage with interesting people. However, PKM requires a couple of hidden ingredients: enthusiasm (to learn) and energy (to maintain momentum). #pkm

David Simpson's curator insight, September 7, 2013 1:27 PM

This resonates with me - big time!

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Take A Look At What Happens Every Single Minute On The Internet

Take A Look At What Happens Every Single Minute On The Internet | Customer, Consumer, Client Centricity | Scoop.it

Via The Digital Rocking Chair
Denyse Drummond-Dunn's insight:

These are all such mind-boggling numbers I can't pull out one single fact to share. You need to take a look at this.

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tracey morgan's curator insight, August 5, 2013 2:39 PM

If you are wondering why you need to understand digital literacy here is a great infrographic that illustrates the piont nicely. 

tracey morgan's curator insight, August 5, 2013 2:41 PM

How many do you use?

Shanika Journey's curator insight, August 5, 2013 3:39 PM

A new infographic by rewarded search site Qmee offers a glimpse at the digital doings that occur globally over the span of each minute.

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5 Powerful Ways for Opening a Presentation

5 Powerful Ways for Opening a Presentation | Customer, Consumer, Client Centricity | Scoop.it
We've all been there before: staring at the glow of your blank computer screen with no idea on how to open or start your talk. For starters, you should never be staring at PowerPoint with no clear ...

Via Karen Dietz
Denyse Drummond-Dunn's insight:

All 5 tips are really useful, I'm sure you'll use at least one of them in your very next presentation.

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Trisha Proud's comment, July 30, 2013 3:45 PM
Patricia - saying something memorable, wearing something memorable and sometimes I bring something memorable! Trisha Proud
Managing Partner
Partners in Solutions Ltd
https://twitter.com/proudtrisha
http://trishaproud.wordpress.com/
Karen Dietz's comment, July 30, 2013 5:35 PM
Thank you Trisha, Patricia, Peter, Richard, Denyse, Lalita, Karen and Ivon for your comments! I've been enjoying the conversation and thoughts.
Don Breedwell's curator insight, August 1, 2013 4:51 PM

This is a reminder for all of us who are teachers and Ouse power point in the classroom, too.