Customer Communication Management (CCM)
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F5-SessiePraktijkvoorbeelden van datagedreven communicatie

Hoe en welke data zet je in bij communicatie activiteiten?
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JavaScript Essential Training | Lynda.com

JavaScript Essential Training | Lynda.com | Customer Communication Management (CCM) | Scoop.it
Learn JavaScript to create on page elements and program new website features. JavaScript Essential Training will provide you with what you need to get started.
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Why it's time to STOP "Adding Value"

Why it's time to STOP "Adding Value" | Customer Communication Management (CCM) | Scoop.it
no vendor (and no sales person) can credibly define what “value” means - it can only be recognised by the customer.
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Ultimate Guide to Social Media Image Sizes

Ultimate Guide to Social Media Image Sizes | Customer Communication Management (CCM) | Scoop.it
Are you tired of your images looking fuzzy or being cut off? Read this to discover the social media image sizes you need for best results.
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Are You Ready for an Omnichannel World?- Genesys Blog

Are You Ready for an Omnichannel World?- Genesys Blog | Customer Communication Management (CCM) | Scoop.it
This week, we’ll be at Enterprise Connect in Orlando where omnichannel customer journey management will take center stage for Genesys. We’re kicking things off today with the launch of the next generation of the Genesys Customer Experience Platform. The platform is truly a game changer for customer experience, enabling companies to deliver true omnichannel customer Read More >
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Multichannel Customer Service is Just the Beginning – Why Insurers Need to Think Omnichannel

Multichannel Customer Service is Just the Beginning – Why Insurers Need to Think Omnichannel | Customer Communication Management (CCM) | Scoop.it
Last year, Forrester released a comprehensive study of how customer service is evolving. The firm found that, despite the wave of technical innovation, a phone call is still the number one way customers choose to get in touch. However, many people are also starting to use digital self-service options. The research showed a 12 percent …
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‘Waardering voor blijvende klanten’

‘Waardering voor blijvende klanten’ | Customer Communication Management (CCM) | Scoop.it
Rolf van Woerkom is Commercieel Directeur van Nuon. Zijn belangrijkste taak: klanten koesteren. Consumenten krijgen voortdurend de boodschap dat ze moeten overstappen naar een goedkopere energieleverancier.
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How to create a customer journey map | MyCustomer

How to create a customer journey map | MyCustomer | Customer Communication Management (CCM) | Scoop.it
What should a map contain, and what tasks should you undertake to build one?
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Trust, Humanity, Value, and Profits: Connecting The Four Key Enterprise Dots (With Emphasis on Profitability) | CustomerThink

Trust, Humanity, Value, and Profits: Connecting The Four Key Enterprise Dots (With Emphasis on Profitability) | CustomerThink | Customer Communication Management (CCM) | Scoop.it
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Customer Experience Marketing Platform | Experiture

Customer Experience Marketing Platform | Experiture | Customer Communication Management (CCM) | Scoop.it
Experiture Marketing Platform. Use a single platform to easily create connected multichannel customer experiences across the customer lifecycle
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New Dimensions For Twitter Header Image (May 2014)

New Dimensions For Twitter Header Image (May 2014) | Customer Communication Management (CCM) | Scoop.it
With Twitter’s new redesign comes new dimensions for their large ‘cover image’ style header that you now get to play with. The real-estate for this header area is now massive, compared to the old one. And you can use it to promote your brand and fit a lot more information. While Twitter suggests that you …
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Interactieve video als callkiller?

Interactieve video als callkiller? | Customer Communication Management (CCM) | Scoop.it
Fijn voor klanten, fijn voor jouw organisatie. Het inzetten van interactieve video’s als selfservicemiddel belooft nogal wat volgens evangelisten. De click-through-ratio’s zijn hoog en...
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Multichannel Versus Omnichannel - Don't Mince Your Words!- Genesys Blog

Multichannel Versus Omnichannel - Don't Mince Your Words!- Genesys Blog | Customer Communication Management (CCM) | Scoop.it
In this eBook, Genesys focuses on three words -- multi-channel, omni-channel and multi-modal -- in an effort to clarify each terms meaning. Download now!
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Big Data : Was Google wirklich weiß

Big Data : Was Google wirklich weiß | Customer Communication Management (CCM) | Scoop.it
Schon lange fordern Datenschützer, dass Google offenlegt, was es über seine Nutzer weiß. Nun hat ein Unternehmen sechs Links zusammengestellt. Sie zeigen, wie umfassend Googles Zugriff ist.
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Seven reasons why customer journey mapping goes wrong | MyCustomer

Seven reasons why customer journey mapping goes wrong | MyCustomer | Customer Communication Management (CCM) | Scoop.it
Experts share insight into the most common causes of CJM failure.
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The new CIO mandate | ZDNet

The new CIO mandate | ZDNet | Customer Communication Management (CCM) | Scoop.it
Most corporate leaders are well aware that technology is increasingly setting the agenda when it comes to how business gets done. How should today's CIO revisit the way they guide their organization?
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Hoe speelt de marketeer van nu in op moderne marketing?

Hoe speelt de marketeer van nu in op moderne marketing? | Customer Communication Management (CCM) | Scoop.it
Moet de moderne marketeer technologie omarmen? En is sales overbodig geworden? Een interview met 4 grote bedrijven.
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How to Write a Social Media Policy to Empower Employees |

How to Write a Social Media Policy to Empower Employees | | Customer Communication Management (CCM) | Scoop.it
Here's how to create a social media policy that meets legal requirements and opens opportunities for employees to support your social media efforts.
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