This week, we’ll be at Enterprise Connect in Orlando where omnichannel customer journey management will take center stage for Genesys. We’re kicking things off today with the launch of the next generation of the Genesys Customer Experience Platform. The platform is truly a game changer for customer experience, enabling companies to deliver true omnichannel customer Read More >
Last year, Forrester released a comprehensive study of how customer service is evolving. The firm found that, despite the wave of technical innovation, a phone call is still the number one way customers choose to get in touch. However, many people are also starting to use digital self-service options. The research showed a 12 percent …
Rolf van Woerkom is Commercieel Directeur van Nuon. Zijn belangrijkste taak: klanten koesteren. Consumenten krijgen voortdurend de boodschap dat ze moeten overstappen naar een goedkopere energieleverancier.
With Twitter’s new redesign comes new dimensions for their large ‘cover image’ style header that you now get to play with. The real-estate for this header area is now massive, compared to the old one. And you can use it to promote your brand and fit a lot more information. While Twitter suggests that you …
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