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What is Hero-Class Customer Service? Part 2

What is Hero-Class Customer Service? Part 2 | businessgardener.com.au | Scoop.it
Blog post at Customers That Stick : In our last post, What is Hero-Class Customer Service? Part 1, we discussed why we like the term Hero-Class Customer ServiceTM and the chara[..]

Via Eric_Determined / Eric Silverstein
Tony Park's insight:

Customer service that "flys"

 

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Eric_Determined / Eric Silverstein's curator insight, September 20, 2013 4:00 PM

Make sure to review the earlier articles first to give you the overall approach to:

 

For the #CustServ Front Lines: Remember One ThingWhat is Hero-Class Customer Service? Part 1

 

Adam is certainly on point with: 

 

"Hero-Class Customer ServiceTM is a holistic approach to the total customer experience that transcends individual initiatives and programs of the week. It is based in a cultural approach that blends customer-focused systems with well-trained brand emissaries.

Put plainly, it is customer service that is all about customers."

 

Have you ever experienced this level of service? If so, please share. 

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104 Fascinating Social Media and Marketing Statistics for 2014 (and 2015)

104 Fascinating Social Media and Marketing Statistics for 2014 (and 2015) | businessgardener.com.au | Scoop.it
Looking at marketing surveys and studies from the past year, a few trends are clear, among them that buyers are firmly (and increasingly) in control of the purchase cycle.

Via massimo facchinetti
Tony Park's insight:

The whole online marketing scene is changing so quickly it is hard for business to keep up.

You need a associate who can help you.

Tony Park

www.businessgardener.com.au 

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Why Your Business Needs One of the New Breed of Internet Marketing Masters - Entrepreneur

Why Your Business Needs One of the New Breed of Internet Marketing Masters - Entrepreneur | businessgardener.com.au | Scoop.it
The rapid evolution of online marketing tools and strategies demands a generalist with a broad range of skills.
Tony Park's insight:

You need a Jack-of-All Internet Marketer,

Tony Park

www.businessgardener.com.au

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Rescooped by Tony Park from M-learning, E-Learning, and Technical Communications
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5 smart ways students can use Google Scholar

5 smart ways students can use Google Scholar | businessgardener.com.au | Scoop.it

Get through your final papers with this guide to using Google Scholar.


Via Danielle M. Villegas
Tony Park's insight:

Some good ideas for students and researchers.

#businessgardener

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Danielle M. Villegas's curator insight, December 3, 2014 8:18 AM
I wish I had known about this when I was in grad school! This looks like a great researching tool, even for non-students. --techcommgeekmom
Terri Rice's curator insight, December 4, 2014 1:22 PM

I use Google Scholar daily. It is a tremendous savior when time crunch is approaching and you realize you forgot to cite a few articles properly. I will pay for this tool even after grad school is complete (are we ever really done?). Fabulous article from mashable.com and Danielle, of course. she passes on the best stuff, right?

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Strong Culture & Leadership Critical for Nonprofit Board Strategic Success

Strong Culture & Leadership Critical for Nonprofit Board Strategic Success | businessgardener.com.au | Scoop.it
The National Association of Corporate Dictators (NACD) is conducting a series of sessions focusing on board "challenges and opportunities expected in the next five to seven years."
http://bit.ly/1wuW8Wt

Following is how I perceive one of ...
Tony Park's insight:

Some solutions for the challenge for Not For Profits.

Tony Park

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3 Keys to Giving Effective Feedback - KSMLifeCoaching

3 Keys to Giving Effective Feedback - KSMLifeCoaching | businessgardener.com.au | Scoop.it
Do you give effective feedback? To be effective, feedback must be purposeful and specific in 3 areas. Learn how to give effective feedback to get the results you want
Tony Park's insight:

Feed back is important.

Tony Park

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Story Telling In Business Resources For Leaders | Leadership Ebooks reviews. Should you buy Story Telling In Business Resources For Leaders | Leadership Ebooks or not?

Essential Leadership & Business Resources Downloadable Ebooks & E-workbooks, Story Telling Articles, Monthly Newsletters On Story Telling In Business, Audio Streams, Workshops, Interaction With Story Tellers Graham & Dorian, Self Assessment Tools ...
Tony Park's insight:
Business marketing is story telling to meet a problem for the consumer. Some great tools.
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Rescooped by Tony Park from iGeneration - 21st Century Education
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Why Disruptive Ideas Need Equally Disruptive Leadership - Terry "Starbucker" St. Marie

Why Disruptive Ideas Need Equally Disruptive Leadership - Terry "Starbucker" St. Marie | businessgardener.com.au | Scoop.it
The 3 elements of disruptive leadership that can take an equally disruptive idea, product, or service to the promised land of success.

Via Tom D'Amico (@TDOttawa)
Tony Park's insight:

Its harder to be a business disputer.

But why just follow the leader

Tony Park

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Self Improvement Advice Everyone Can Use!

Self Improvement Advice Everyone Can Use! | businessgardener.com.au | Scoop.it
TIP! Spend time with people who look at life the same way you do. When you do this, you surround yourself with people who will motivate you as opposed to bringing you
Tony Park's insight:
Some very positive tips Tony Park
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Rescooped by Tony Park from Leadership
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The Leadership Playbook: Leadership Takes Courage

The Leadership Playbook: Leadership Takes Courage | businessgardener.com.au | Scoop.it
Leadership takes courage. The Courage To Say No: A leader needs to the courage to say no. You will have a lot of people from different quarters who want to do things that they believe in. They are ...

Via Anne Leong
Tony Park's insight:

Yes not for everyone - only those with courage.

Tony Park

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5 Leadership Lessons For Mentoring Employees

5 Leadership Lessons For Mentoring Employees | businessgardener.com.au | Scoop.it
Here are five ways to go a little further and cultivate employees who will eventually work autonomously and remain loyal to your company.
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Difference Made - True Success in Leadership

Difference Made - True Success in Leadership | businessgardener.com.au | Scoop.it
All too often leaders see the world in terms of their personal wins or losses and not the difference they have made.
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Rescooped by Tony Park from LeadershipABC
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What Peter Drucker Knew About 2020

What Peter Drucker Knew About 2020 | businessgardener.com.au | Scoop.it
Six management imperatives for the knowledge age.

Via Kenneth Mikkelsen
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Ours is “the first society in which ‘honest work’ does not mean a callused hand,” Drucker noted

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Kenneth Mikkelsen's curator insight, October 16, 2014 10:25 PM

In this HBR blog post leading up to the Global Peter Drucker Forum in Vienna, Rick Wartzman takes a closer look at six management imperatives for the knowledge age. Inspired by the great Peter F. Drucker. 

David Hain's curator insight, October 17, 2014 2:55 AM

Via @Kenneth Mikkelsen, well worth following the Global Peter Drucker Forum in Vienna.

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2 Ways to Gauge Whether Your Ads Are Working - Huffington Post

2 Ways to Gauge Whether Your Ads Are Working - Huffington Post | businessgardener.com.au | Scoop.it
You've invested a healthy chunk of change into an advertising schedule, you're running gorgeous ads, and you just KNOW they're going to work. Good for you! And by "work," you meannn...? Please don't say, "more customers!
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A Good Mentor Can Help Limit the Uncertainty in Your Business - Entrepreneur

A Good Mentor Can Help Limit the Uncertainty in Your Business - Entrepreneur | businessgardener.com.au | Scoop.it
One of the few certainties in the entrepreneurial journey is that you don't know what you don't know. Seek advice from the experienced.
Tony Park's insight:

Its lonely in business and a good mentor can help.

Tony Park

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5 Reasons to Outsource Your Content Marketing in 2015

5 Reasons to Outsource Your Content Marketing in 2015 | businessgardener.com.au | Scoop.it
What will your 2015 content marketing resolution be? For some of you, it may be to get a content marketing strategy in place—at long last! For others, it may be to expand onto other social platform…

Via massimo facchinetti
Tony Park's insight:

You cannot do everything and to do it well your content marketing needs someone to focus on it. 

When bodies are short - outsource.

I can help - tony@businessgardener.com.au

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Greatness Is As Easy As A-B-C | Coaching Excellence

Greatness Is As Easy As A-B-C | Coaching Excellence | businessgardener.com.au | Scoop.it
What do you think of when you hear the word “greatness?” Someone who is a pioneer of industry? A sports superstar? A philanthropist? Your dad? Frosted Fla
Tony Park's insight:

Easy as ABC - good ideas but its never easy.

Tony Park

#businessgardener

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‘Young women need female role models to inspire success’

‘Young women need female role models to inspire success’ | businessgardener.com.au | Scoop.it
Former managing director of Penguin, Helen Fraser, discusses which women inspired her to achieve
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Six Reasons Why Boundaries Help Everyone Be More Successful - Kevin Eikenberry on Leadership & Learning

Six Reasons Why Boundaries Help Everyone Be More Successful - Kevin Eikenberry on Leadership & Learning | businessgardener.com.au | Scoop.it
Here are 6 reasons all leaders need be sure the boundaries they set at work are clear and obvious.
Tony Park's insight:

Human like to know where we can operate, so we can focus on the operation, not that we may be in somebody else "space"

Tony Park

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How to make an entrance that impresses

How to make an entrance that impresses | businessgardener.com.au | Scoop.it
The way you enter a room is crucial to building your influence as a leader.
Tony Park's insight:

You have to appear to be in charge - to be in charge.

Tony Park

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6 Ways Pushing Past Your Comfort Zone Is Critical To Success

6 Ways Pushing Past Your Comfort Zone Is Critical To Success | businessgardener.com.au | Scoop.it
Staying where you're comfortable may feel safe, but pushing past your comfort zone brings more success.
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The Power of Being Your Best - Lolly Daskal | Leadership and Personal Development

The Power of Being Your Best - Lolly Daskal | Leadership and Personal Development | businessgardener.com.au | Scoop.it
As the leader you should be asking yourself questions every day: How am I going to be my best? How am I going to leave people better than I found them?
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The 30-Second Challenge Every Leader Should Accept

Leadership is all about making others feel valued, but it can be hard to carve out time from a busy schedule to connect. Good news! It takes only 30 seconds.
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5 Epic Content Marketing Tips From Joe Pulizzi - Business 2 Community

5 Epic Content Marketing Tips From Joe Pulizzi - Business 2 Community | businessgardener.com.au | Scoop.it
What makes an outstanding presentation? One that pushes you to think from a new perspectives? One without an endless string of snooze-worthy PowerPoint slides?
Tony Park's insight:

Some great content management tips.

Tony Park

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The Re-Education of Jim Collins

The Re-Education of Jim Collins | businessgardener.com.au | Scoop.it
The author of Good to Great went to West Point to teach leadership. Instead, he was the one who got schooled.
Tony Park's insight:

Failure is just a learning opportunity.

What Jim Collins learnt at West Point.

Tony Park

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