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Rough Type: Nicholas Carr's Blog: The hierarchy of innovation

Rough Type: Nicholas Carr's Blog: The hierarchy of innovation | Business topics | Scoop.it
Interesting ideas on The hierarchy of innovation by Nicholas Carr http://t.co/nAGW7h07 via @jorgebarba...
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Visa launches V.me digital wallet beta with Buy.com

Visa launches V.me digital wallet beta with Buy.com | Business topics | Scoop.it
While credit card rival MasterCard announced its own digital wallet platform, Visa has some news of its own.
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Demystifying social media - McKinsey Quarterly - Marketing & Sales - Digital Marketing

Demystifying social media - McKinsey Quarterly - Marketing & Sales - Digital Marketing | Business topics | Scoop.it
As the marketing power of social media grows, it no longer makes sense to treat it as an experiment. Here’s how senior leaders can harness social media to shape consumer decision
making in predictable ways.
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Where Does Customer Focus, Customer Obsession, Customer-Centricity Reside in Your Organisation? | Business 2 Community

Checklist to find out.

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What is the purpose of a newspaper?

What is the purpose of a newspaper? | Business topics | Scoop.it
Newspapers find themselves at a crossroads: they need to generate more revenue in order to stay in business, but some of the ways they could do that might conflict with the public-interest aspect of journalism.
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Retail as Theater - Lessons on Visual Merchandising

Retail as Theater - Lessons on Visual Merchandising | Business topics | Scoop.it

“Retail is the stage and men and women are the audience who come to see, to shop and to be entertained,” said Pegler, before adding that this notion was nothing new or original. After all, he explained, Shakespeare once said that “all the world is a stage and men and women are merely players,” and Howard Dietz and Arthur Schwartz penned the words and music – “The world is a stage and the stage is a world of entertainment.”

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Study: Only 17 percent of specialty online retailers offer dedicated mobile site | RetailCustomerExperience.com

The study examined current specialty online retailers from a variety of industries and verticals. Specialty areas include electronics, pet supplies, health and beauty, educational supplies, food, gifts, clothing, sporting goods, hardware, and automotive, among others.

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What Kind of Digital Consumer Are You?

What Kind of Digital Consumer Are You? | Business topics | Scoop.it
Most people now consider themselves “digital device adopters.” But what’s your digital personality? IBM’s latest study aims to find the answer.
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Brands Give Facebook F-Commerce an F - Brian Solis

Brands Give Facebook F-Commerce an F - Brian Solis | Business topics | Scoop.it

With a looming $10 billion IPO on the horizon and a community that’s estimated to hit 1 billion users this Fall, Facebook seems unstoppable. Yet on one important front, the store front that is, Facebook has exposed an imperfection. People are not proving ready to actually buy goods and services in Facebook...

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Barclays Bank: what are the customer experience folks up to?

Barclays Bank: what are the customer experience folks up to? | Business topics | Scoop.it
Barclays Bank: I sign up for business banking online I had made the decision to move my business bank account so I did some research and decided on Barclays Bank. Why?  Because: They offered &#822...
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Publishing is no longer a job or an industry -- it's a button

Publishing is no longer a job or an industry -- it's a button | Business topics | Scoop.it
As author Clay Shirky points out, the simple act of publishing something -- whether it's a book or a news article -- doesn't require an industry any more, just a button.
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The “Sharing” Mirage

The “Sharing” Mirage | Business topics | Scoop.it
This week’s most stunning statistic: In February, Facebook drove more traffic to the Guardian web site than Google did.
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Neiman Marcus targeting China | RetailCustomerExperience.com

Neiman Marcus is moving into China's fast-growing luxury retail market via the Web, according to a story on Reuters.

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MediaShift . Infographic: Moms Hold Big Influence Online | PBS

MediaShift . Infographic: Moms Hold Big Influence Online | PBS | Business topics | Scoop.it
CEO of the household; drive almost all purchase decisions - Infographic: Moms Hold Big Influence Online http://t.co/zG35Vodo...
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At Your Service versus @YourService - Brian Solis

At Your Service versus @YourService - Brian Solis | Business topics | Scoop.it

Frank Eliason has championed the adaption and transformation of customer service during his time at Comcast and at CITI. Never one to shy away from sharing his opinions, he’s certainly bullish on where service needs to be as a function and a philosophy versus where it is today. In fact, he’s gone so far as to call out social media customer service as being a “failure” in its current state.

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ASOS is king of natural search among fashion retailers

ASOS is king of natural search among fashion retailers | Business topics | Scoop.it
In the battle for fashion shoppers in natural search, research by I Spy Marketing shows that ASOS is trouncing the competition.
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Tesco Homeplus expands number of virtual stores (7 February, 2012)

Tesco Homeplus expands number of virtual stores (7 February, 2012) | Business topics | Scoop.it

Tesco Homeplus is expanding the trial of its award-winning virtual stores to more than 20 bus stops in South Korea, giving busy commuters the opportunity to do their grocery shopping while waiting for the bus...


Via Jay Nelson
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Nokia loses mobile top spot. What does it have left?

Nokia loses mobile top spot. What does it have left? | Business topics | Scoop.it
After 14 years as the world's biggest mobile phone maker, Nokia has lost the top spot to Korean rival Samsung. The question facing the Finnish company's bosses now is whether they can ever regain the momentum they've lost.
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Infographic: The evolution of customer experience | RetailCustomerExperience.com

Infographic: The evolution of customer experience | RetailCustomerExperience.com | Business topics | Scoop.it
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Nokia: Three Big Problems

Nokia: Three Big Problems | Business topics | Scoop.it
Nokia’s results for Q1 2012 are in: They’re...
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User Experience Is The Heart Of Any Company. How Do You Make It Top Priority?

User Experience Is The Heart Of Any Company. How Do You Make It Top Priority? | Business topics | Scoop.it
The closer you are to your customers, the more relevant your product will be and the more likely you make it for people to choose you.
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Barclays Bank: What Are the Customer Experience Folks Up To? (Part II)

Barclays Bank: What Are the Customer Experience Folks Up To? (Part II) | Business topics | Scoop.it

I reached out to Barclays to set up a business bank account. Part 2

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Kaggle: gamification + big data

Kaggle: gamification + big data | Business topics | Scoop.it
Kaggle is a platform for data prediction competitions. Companies, organizations and researchers post their data and have it scrutinized by the world's best statisticians.
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The Instagram-Facebook backlash

The Instagram-Facebook backlash | Business topics | Scoop.it
One of the great things about Instagram is its passionate community.
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J.Crew launching global e-commerce site | RetailCustomerExperience.com

J.Crew launching global e-commerce site | RetailCustomerExperience.com | Business topics | Scoop.it
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