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Ideas, tools & reflections for managers, leaders and business owners. -- Keep in touch: http://www.xeeme.com/MartinGysler
Curated by Martin Gysler
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The Winning Attitude Tipping Point

The Winning Attitude Tipping Point | BUSINESS and more | Scoop.it
As business leaders, everything we do should focus on setting our organizations up to win. But we can’t do it all ourselves. Which means we also need to get our employees obsessive and relentless about winning – a task much easier said than done.


If you’re struggling to build a winning attitude in your organization, I have some encouraging news. Scientists at Rensselaer Polytechnic Institute have found that when just 10 percent of the population holds an unshakable belief, their belief will always be adopted by the majority of the society.

Not some of the time, but always. Which has huge implications for business leaders trying to shape attitudes and opinions in their organizations.


Read more: http://morethanaminute.com/2012/01/17/the-winning-attitude-tipping-point/#

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SUNDAY’S LEADERSHIP MANTRA: Goal.

SUNDAY’S LEADERSHIP MANTRA: Goal. | BUSINESS and more | Scoop.it
Everyone wants to be successful and, some people would do all to achieve it (...).

A good tool for success is certainly, the goal. As Brian Tracy say:


Goals are the fuel in the furnace of achievement” Brian Tracy


what makes me say that this topic is sufficiently interesting and important to linger a bit.


All of these goals that will lead us to success!


Introduction


Beyond the basics of goal that he should be SMART: Simple and Specific | Measurable | Achievable | Realistic | Time limited and which is known to most of us, I would like add the emotional meaning of the subject.


Indeed, the act of setting goals is often linked to an emotional process:

  • From needs who are deepest in us;
  • an ambition to be this or that;
  • Or an ego, oversized, who plays tricks on us;

and many other factors.


All these elements combined can significantly change the logic of things and lead us sometimes on unsafe paths and strewn with pitfalls.


When should we have a goal?...


Read more: http://martingysler.com/2012/01/15/sundays-leadership-mantra-goal/

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Check Out The Insane Lengths Zappos Customer Service Reps Will Go To

Check Out The Insane Lengths Zappos Customer Service Reps Will Go To | BUSINESS and more | Scoop.it

An interesting success and perhaps some ideas for improving your service or approach. As we can see, the possibilities are limitless [note Martin Gysler].


Everyone knows what it's like calling a company's customer service department: If you're unlucky, you're routed to Asia where an outsourced staff member reads a script in halting English.


Online retailer Zappos, by contrast, has 500 employees in a call center in Las Vegas who have all received seven weeks of training on how to make customers happy. The company (now a unit of Amazon) has been called "insane" and "fanatical" for the way it will do anything to please its customers. The stories are legendary, and are a key part of its brand:

  • In 2011, Zappos sent flowers to a woman who ordered six different pairs of shoes because her feet were damaged by harsh medical treatments.


Read more: http://www.businessinsider.com/zappos-customer-service-crm-2012-1#ixzz1jbomFOQy

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