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Ideas, tools & reflections for managers, leaders and business owners. -- Keep in touch: http://www.xeeme.com/MartinGysler
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Check Out The Insane Lengths Zappos Customer Service Reps Will Go To

Check Out The Insane Lengths Zappos Customer Service Reps Will Go To | BUSINESS and more | Scoop.it

An interesting success and perhaps some ideas for improving your service or approach. As we can see, the possibilities are limitless [note Martin Gysler].


Everyone knows what it's like calling a company's customer service department: If you're unlucky, you're routed to Asia where an outsourced staff member reads a script in halting English.


Online retailer Zappos, by contrast, has 500 employees in a call center in Las Vegas who have all received seven weeks of training on how to make customers happy. The company (now a unit of Amazon) has been called "insane" and "fanatical" for the way it will do anything to please its customers. The stories are legendary, and are a key part of its brand:

  • In 2011, Zappos sent flowers to a woman who ordered six different pairs of shoes because her feet were damaged by harsh medical treatments.


Read more: http://www.businessinsider.com/zappos-customer-service-crm-2012-1#ixzz1jbomFOQy

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5 Key Tips to Great Customer Service on Facebook

5 Key Tips to Great Customer Service on Facebook | BUSINESS and more | Scoop.it
Have you ever had one of those friends that if you don’t respond to them in timely fashion they will start to tell the world (all your friends) that you are ignoring them or that you are anti-social and not worth inviting to any social event, wedding or party ever again.

The reality is that you may have just been away holidaying on a remote island off Peru, kayaking in the Himalayas, climbing Mt Kilimanjaro, having a family crisis in London and New York at the same time or “yes” you really don’t want to talk to them.

Facebook is Not Just About Marketing...
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