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How to Build and Maintain Authentic and Profitable Customer Relationships

How to Build and Maintain Authentic and Profitable Customer Relationships | Business Strategy | Scoop.it

Via Daniel Watson
Michael Wilcox's insight:

The value and service of client base is paramount to business success yet too often considered as a cost centre rather than the profit centre it can be. Social media increases the reach of both good and bad customer services and experience - in the long run, it pays to take care of current clients.

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Michael Ravensbergen's curator insight, March 2, 5:11 AM

Nice lay out!!!

Victor Juarez's curator insight, March 2, 6:41 AM

Fácil, Clara y muy sensata guía para construir y mantener relaciones estables con tus clientes.

Roberto Nocera's curator insight, March 2, 2:13 PM

Customer Relationship pillars

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Digitizing oil and gas production | McKinsey & Company

Digitizing oil and gas production | McKinsey & Company | Business Strategy | Scoop.it
Automation is an important answer to the industry’s upstream challenges. A McKinsey & Company article.
Michael Wilcox's insight:

Digitization is playing a large role in changing the oil and gas landscape and increasing the gap between industry leaders and other companies - impacting production efficiency & capacity, health & safety, as well as many more facets of the business

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The Mobile Mind Shift - Concur Blog

The Mobile Mind Shift - Concur Blog | Business Strategy | Scoop.it
Mobile Mind Shift – Engineer Your Business to Win in the Mobile Moment.” Based on 200 interviews with entrepreneurs and major companies across the globe,
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Why implementation matters | McKinsey & Company

Why implementation matters | McKinsey & Company | Business Strategy | Scoop.it
How important is the way you implement a major change effort? We surveyed more than 2,000 global executives to find out—and to learn from the best. A McKinsey & Company article.
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Rescooped by Michael Wilcox from Michael's Topics
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What are the Business Benefits of Cloud Computing, IaaS, PaaS and SaaS?

What is Cloud Computing? What is IaaS? What is SaaS? What is PaaS? Our video explains the technology behind Cloud Computing, Infrastructure as a Service (Iaa...

Via Michael Greene
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5 Keys to Continuous Business Improvement

5 Keys to Continuous Business Improvement | Business Strategy | Scoop.it

Via Daniel Watson
Michael Wilcox's insight:

Pace of business and lack of time and resources make it tough to focus on business improvement, however, leaders must continually make the time and effort to improve or you risk being surpassed by global competition.

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Carmen Saunders's curator insight, March 1, 6:26 PM

Continuous Improvement is key.

Progressive training's curator insight, March 4, 8:21 AM

5 Keys to Continuous Business Improvement

Nine0Media's curator insight, March 4, 1:23 PM

Great tips here for developing a Brand #DIYSEO #Nine0Media #WebConsultants 

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Strategy in a World of Constant Change

Strategy in a World of Constant Change | Business Strategy | Scoop.it
Competitive advantage isn’t immortal, but it is still sustainable.
Michael Wilcox's insight:

Just how fast are things changing? a well written look at the pace of change (or mass distribution/adoption) and revising corporate strategy to ensure you have a sustainable, 'real' competitive advantage

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How to Be Smart About Your Spending in 2014 (Infographic)

How to Be Smart About Your Spending in 2014 (Infographic) | Business Strategy | Scoop.it
Many small-business owners have indicated they are going to be spending more money this year than last. If you are one of them, be sure you do so wisely.
Michael Wilcox's insight:

infographic looking ahead at Travel and Expenses for small businesses in 2014.

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10 Surprising Social Media Statistics That Will Make You Rethink Your Social Strategy

10 Surprising Social Media Statistics That Will Make You Rethink Your Social Strategy | Business Strategy | Scoop.it
Know what the fastest-growing demographic on Twitter is? Or how many new members join LinkedIn every second? The answers will surprise you!
Michael Wilcox's insight:

Great facts and data points to consider when thinking about content and delivery of strategic business messaging

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Gaining a Competitive Edge With Cloud Computing

Gaining a Competitive Edge With Cloud Computing | Business Strategy | Scoop.it
Does your organization say "Maybe” or "Yes!" to cloud-driven capabilities expansions? Find out why high-performing companies are embracing the latter choice.
Michael Wilcox's insight:

Some quick facts on how the cloud is helping leaders differentiate and stay ahead of the rest

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Developing talent for large IT projects | McKinsey & Company

Developing talent for large IT projects | McKinsey & Company | Business Strategy | Scoop.it
Good program managers are hard to find. Here’s how organizations can attract and develop their own senior IT program-management talent. A McKinsey & Company article.
Michael Wilcox's insight:

Develop project team talent to ensure you have the  capabilities in house for successful projects, helping to avoid blowing the budget or not achieving the maximum value.

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Why You’re Probably Wasting Your Time on Social Media | PROFITguide.com

Why You’re Probably Wasting Your Time on Social Media | PROFITguide.com | Business Strategy | Scoop.it
To succeed today, you can't just dabble in social media. It takes resources—including money—to make an impact
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Free Infographic: Best Subject Line for Salespeople | ContactMonkey

Free Infographic: Best Subject Line for Salespeople | ContactMonkey | Business Strategy | Scoop.it
Track emails with ease. Email tracking gives you valuable insight on your leads, prospects and opportunities. Integration with Salesforce lets you spend more time selling and less time with manual data entry. Make smarter selling decisions and close more deals faster today.
Michael Wilcox's insight:

Less is more in email subject lines...

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Rescooped by Michael Wilcox from Business Improvement
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How to Build and Maintain Authentic and Profitable Customer Relationships

How to Build and Maintain Authentic and Profitable Customer Relationships | Business Strategy | Scoop.it

Via Daniel Watson
Michael Wilcox's insight:

The value and service of client base is paramount to business success yet too often considered as a cost centre rather than the profit centre it can be. Social media increases the reach of both good and bad customer services and experience - in the long run, it pays to take care of current clients.

more...
Michael Ravensbergen's curator insight, March 2, 5:11 AM

Nice lay out!!!

Victor Juarez's curator insight, March 2, 6:41 AM

Fácil, Clara y muy sensata guía para construir y mantener relaciones estables con tus clientes.

Roberto Nocera's curator insight, March 2, 2:13 PM

Customer Relationship pillars

Rescooped by Michael Wilcox from Business Improvement
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20 Tips for Achieving Better Results from Small Business Social Media Activities

20 Tips for Achieving Better Results from Small Business Social Media Activities | Business Strategy | Scoop.it

Via Daniel Watson
Michael Wilcox's insight:

Great insight and basic framework for Social Media. In today's business world, Social media is not an option, it is a reality ... not to mention extremely fruitful when done properly.

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Dave Burton's curator insight, February 5, 1:30 AM

For anyone looking to boost their Social Media results. Give this a read.

Tooliers's curator insight, February 6, 7:38 AM

Social media can be easily used by any small business.  But are we using it in the most efficient way possible?  Take a look at these 20 tips for social media activities!

@business2community

Lou Hemmer's curator insight, February 16, 9:36 AM

Basic insights that are great to keep handy when working on you SEO plan.

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Reality of price vs. quality

Reality of price vs. quality | Business Strategy | Scoop.it
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Why marketers should keep sending you e-mails | McKinsey & Company

Why marketers should keep sending you e-mails | McKinsey & Company | Business Strategy | Scoop.it
There’s a reason your inbox always seems jam-packed: e-mail marketing works. But companies can get smarter about ensuring every message counts. A McKinsey & Company article.
Michael Wilcox's insight:

Don't stop sending emails, however, be very mindful of content and the emails place along the consumer's decision journey - often it is just the first click of their buying process

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6 Habits of True Strategic Thinkers

6 Habits of True Strategic Thinkers | Business Strategy | Scoop.it

Via Anne Leong, Daniel Watson, Jeanne Legare
Michael Wilcox's insight:

Good business strategy requires a great plan to execute based on strategic thinking around the situation.

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Dr. Laura Sheneman's curator insight, December 20, 2013 8:04 AM

Think about your role as a librarian and aim to develop these habits.  It will keep us on the cutting edge of transformation.

ASPEL Editor's curator insight, January 14, 2:01 AM

Often times we are faced with the temptation to reach for a fast (and potentially wrongheaded) solution. However, a good strategic leader holds steady, synthesizing information from many sources before developing a viewpoint. If your leader lacks some level of peripheral vision, it can leave your company vulnerable to rivals who detect and act on ambiguous signals. We need strategic leaders who will foster open dialogue, build trust and engage key stakeholders, especially when views diverge. Find out how to become the strategic leader your company needs!

 

 

Molly McClure [molly@fremontconsulting.com]'s curator insight, April 4, 10:24 AM

We have several strategy consultants available in Canada and the US. Sales and strategic management dashboards. Sales accounts analysis; where to focus your sales efforts and glean revenue generating sales behaviors. Reach out to me at molly at fremontconsulting dot com