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How to choose the right webchat service provider | BPO chat support

How to choose the right webchat service provider | BPO chat support | Business Outsourcing | Scoop.it
Organizations need to evaluate BPO partner whether the webchat service provider can measure and ensure a positive return on the investment made in the new channel.
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The customer engagement journey with webchat - firstsource

The customer engagement journey with webchat - firstsource | Business Outsourcing | Scoop.it
The customer is central to the success of a company, so organizations are always looking for newer ways to engage customers, enhance their experience, and translate it into better business outcomes.
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Multi-channel customer service – Shaping the future of contact centers : firstsource

Multi-channel customer service – Shaping the future of contact centers : firstsource | Business Outsourcing | Scoop.it
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5 Best Practices to Deploy in Webchat

5 Best Practices to Deploy in Webchat | Business Outsourcing | Scoop.it
Webchat as a communication channel empowers organizations to deflect service issues, facilitate customer self-service, and handle customer interactions.
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Workforce Management & Workforce Optimization in contact centers

Workforce Management & Workforce Optimization in contact centers | Business Outsourcing | Scoop.it
‘workforce management’ (WFM) solutions address tasks, such as demand forecasting and staff scheduling.
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