BUSINESS MODEL RE-THINK,RE-DESIGN,RE-START
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Why Bad Customer Experiences Happen - #Infographic

Why Bad Customer Experiences Happen - #Infographic | BUSINESS MODEL RE-THINK,RE-DESIGN,RE-START | Scoop.it
It’s inevitable that customer service experiences will sometimes fail. No organization is immune from bad customer service happening at point in time. Fact of the matter is that customer service is an intensely human experience subject to humanity’s faults and shortcomings.

Via Eric_Determined / Eric Silverstein
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Darcy Bevelacqua's curator insight, May 19, 2015 9:37 AM

A great customer experience is dependent on understanding the customer needs and responding quickly to solve problems. Every organization has some bad customer experiences -take care of them and customers will forgive you and stay around. 

Maurice Couture's curator insight, May 19, 2015 10:12 AM

Ces résultats démontrent encore une fois l'importance d'un bon service à la clientèle, notamment de répondre bien et rapidement aux demandes des clients. Les avis en ligne sont de plus importants et les avis les plus longs sont associées à des clients insatisfaits. 

Sun Social SEO's curator insight, May 22, 2015 8:56 AM

Online reviews are one of the "Four Pillars" of digital presence.

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Strategy versus Design Thinking

Strategy versus Design Thinking | BUSINESS MODEL RE-THINK,RE-DESIGN,RE-START | Scoop.it
Underthinking is as just bad as Overthinking

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12 expertos en impresión 3D explican cómo cambiará nuestras vidas esta tecnología

12 expertos en impresión 3D explican cómo cambiará nuestras vidas esta tecnología | BUSINESS MODEL RE-THINK,RE-DESIGN,RE-START | Scoop.it
La impresión en 3D vista por 12 expertos.

Via Pedro Martín
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Un negocio en un folio

Un negocio en un folio | BUSINESS MODEL RE-THINK,RE-DESIGN,RE-START | Scoop.it
El llamado método Canvas sustituye el tradicional Plan de Empresa de 300 páginas por un esquema del tamaño de un A4

Via Pedro Martín
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Ideas para diferenciarte en el mercado actual – 10 posicionamientos de negocios ganadores


Via Pedro Martín
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Dani Vaillo's curator insight, November 17, 2014 11:38 AM

Unas cuantas ideas acerca de como mejorar tu negocio, hacerlo mas atractivo hacia los consumidores

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'The Internet Of Things' Will Change Virtually Everything About How Large Companies Operate

'The Internet Of Things' Will Change Virtually Everything About How Large Companies Operate | BUSINESS MODEL RE-THINK,RE-DESIGN,RE-START | Scoop.it
The Internet of Things will create new priorities, costs, and opportunities in virtually every industry.

Via Marylene Delbourg-Delphis
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Kenneth Mikkelsen's curator insight, August 14, 2014 2:36 AM

The Internet of Things will create new priorities, costs, and opportunities in virtually every industry.

David Collet's curator insight, August 14, 2014 3:16 AM

I think this is something to be concerned about.

Michael Allenberg's curator insight, August 15, 2014 12:36 PM

... And about how ALL Experiences are both designed and consumed! #InnovateorDie #ConnectedBrain

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Las Administraciones Públicas en el conflicto de los taxistas y Uber: en busca de un culpable

Las Administraciones Públicas en el conflicto de los taxistas y Uber: en busca de un culpable | BUSINESS MODEL RE-THINK,RE-DESIGN,RE-START | Scoop.it
Día a día asistimos a un recrudecimiento de las protestas del gremio de taxistas contra Uber. Todo parece indicar que el otoño será caliente, las huelgas y manifestaciones proliferarán ...

Via Pedro Martín
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How to Use Persona Empathy Mapping | UX Magazine

How to Use Persona Empathy Mapping | UX Magazine | BUSINESS MODEL RE-THINK,RE-DESIGN,RE-START | Scoop.it

Persona Empathy Mapping is a workshop activity that builds empathy, gains alignment around user needs, goals, and pain-points, and bridges the gap between personas and design concepts. 


Via yannick grenzinger
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Rescooped by Fernando Saenz-Marrero from Integrated Brand Communications
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The Evolution of Retail: What Brands Need to Know [Infographic]

The Evolution of Retail: What Brands Need to Know [Infographic] | BUSINESS MODEL RE-THINK,RE-DESIGN,RE-START | Scoop.it

The retail environment is changing faster than many brands realise. The evolution of retail is developing and brands need to embrace these new trends.

 

Back at the turn-of-the-century (I just love saying that) I was in retail management. Dance music retail to be specific. The stores that I ran pioneered cutting edge dance music and thanks to DJ culture, good old analogue 12” vinyl was actually experiencing sales and usage growth. Oh, how quickly things can change. It was around that same time that iTunes launched and changed the way that we purchase, manage and play our music forever. That was one of the first signs of the evolution of retail.

Fast forward 14 years and that sector of retail has changed so radically that now DJ’s can purchase music live on their smartphone in the middle of a playing a gig. According to data from Baynote the retail industry is forecast to experience more change over the course of the next five years than it has during the past one hundred years. News Corp CTO Tom Quinnrecently told CeBIT attendees that consumers are now innovating faster than businesses. Dynamic brands are capitalising on some emerging retail trends, however businesses that ignore the evolution of retail could be left behind.

In this article you will learn:

How innovative use of digital media can help win businessFive trends that are transforming the retail industryQuick fix digital media solutions to cover the basicsImportant things to know about retail in 2014 with a helpful Infographic


Via Russ Merz, Ph.D.
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Orlando Delgado's curator insight, June 17, 2014 9:15 AM

Retail as a sector needs to adapt to new market forces...

Sue Walsh's curator insight, June 23, 2014 5:32 AM

Another beauty. Make sure you read your way to the info graphic ...

corneja's curator insight, July 6, 2014 2:08 PM

42 % of consumers expect a reply from the brand within an hour! This data has surprised me.  The infographic shows a lot of useful information about retail.

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Modelo P2p turístico, el mercado se reajusta ante las necesidades

Modelo P2p turístico, el mercado se reajusta ante las necesidades | BUSINESS MODEL RE-THINK,RE-DESIGN,RE-START | Scoop.it
Un pequeño repaso a la situación del modelo p2p turístico y las posibilidades que plantea de cara al cliente y su posible regulación

Via Pedro Martín
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Rescooped by Fernando Saenz-Marrero from Financial Services 3.0
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Four Technologies That Will Revolutionize Financial Services

Four Technologies That Will Revolutionize Financial Services | BUSINESS MODEL RE-THINK,RE-DESIGN,RE-START | Scoop.it
A new wave of technological change is right beyond the next hill, really in the next couple of years.

Via beyondthearc
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John Owens's curator insight, April 8, 2014 1:14 AM

This is an interesting discussion which points to technological developments that will definitely change the face of financial services and financial inclusion in the future.  I would just change the first technology #Bitcoin to #emoney instead as this is broader and covers more of the innovation we actually see in the field.  What are the thoughts of others?

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Airbnb to car-sharing: why your company needs to wake up to the collaborative economy

Airbnb to car-sharing: why your company needs to wake up to the collaborative economy | BUSINESS MODEL RE-THINK,RE-DESIGN,RE-START | Scoop.it

"We are witnessing the emergence of a new industry of collaborative enterprises that let consumers bypass traditional, inefficient companies to get the products and services they want.
 

Zipcar (automobiles), Airbnb (rooms to rent for vacationers), and BookCrossing (a social book sharing community) all help people find what they want quickly, cheaply, and efficiently — from each other.


From Etsy to TaskRabbit to Lyft, the sharing economy is on the rise. Your customers are sharing products rather than buying them — and that’s a disruption to you."


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Mapa profesional: en busca del cuadrante de felicidad

Mapa profesional: en busca del cuadrante de felicidad | BUSINESS MODEL RE-THINK,RE-DESIGN,RE-START | Scoop.it

Via Pedro Martín
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Los servicios, una nueva mirada es necesaria

Los servicios, una nueva mirada es necesaria | BUSINESS MODEL RE-THINK,RE-DESIGN,RE-START | Scoop.it
Manufacturing or Services, that is not the question

Via Madelon van Oostrom
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Madelon van Oostrom's curator insight, May 13, 2015 4:58 AM

Son los servicios, ¡¡....!! Manufacturing or Services, that is (not) the question

"It is very unlikely that OECD manufacturing will become again the job creating machine it once was" vía @Juan Sobejanoy @dsanchezbote

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Five things you need to know about the future of work #business #digital

Five things you need to know about the future of work #business #digital | BUSINESS MODEL RE-THINK,RE-DESIGN,RE-START | Scoop.it
Since the start of my career I’ve witnessed considerable change in the way that we work and how we manage our people. I’ve been lucky to work and experience some very different and contrasting industries, but I’ve generally found that whatever the nature of a business or organisation, they are...

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xavier marcet: ¿Hacia dónde va el management? Reflexiones a partir del Global Drucker Fórum 2014

xavier marcet: ¿Hacia dónde va el management? Reflexiones a partir del Global Drucker Fórum 2014 | BUSINESS MODEL RE-THINK,RE-DESIGN,RE-START | Scoop.it

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Persona Driven Keyword Research

Spoiler Alert: It’s in disarray


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Cómo potenciarás tu investigación de mercados con Google

Cómo potenciarás tu investigación de mercados con Google | BUSINESS MODEL RE-THINK,RE-DESIGN,RE-START | Scoop.it
Dentro de poco tiempo podrás realizar cualquier investigación de mercados con Google. El futuro del análisis de mercados esta llegando.

Via Pedro Martín
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El consumo colaborativo revoluciona el turismo

El consumo colaborativo revoluciona el turismo | BUSINESS MODEL RE-THINK,RE-DESIGN,RE-START | Scoop.it
Reto. Las plataformas de intercambio amplían el mercado, plantean vacíos legales y fuerzan a la industria a dar mayor valor añadido

Via Pedro Martín
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La transformación digital de los negocios at genís roca

La transformación digital de los negocios at genís roca | BUSINESS MODEL RE-THINK,RE-DESIGN,RE-START | Scoop.it
Blog personal de Genís Roca

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A Brand Strategy Template for B2B Startups

A Brand Strategy Template for B2B Startups | BUSINESS MODEL RE-THINK,RE-DESIGN,RE-START | Scoop.it

This post is geared towards B2Bs building their brand strategy for the first time and/or wanting to get to market quickly, but it can also be used by businesses wanting to rebrand or go to the next level.

Before delving into your marketing and sales communication plans, you must have a framework for what your company’s brand is about and how you want to be perceived. Everything you build, say and do as a company should be based on your Brand Strategy.

There are many ways to approach this.

Some start with a name, logo, elevator speech and product/service description, then jump straight to website development, PR and advertising, and figure out the rest as they go (or forego the brand strategy exercise altogether).Others invest heavily in research and analysis to understand the market landscape, competition, etc. up front; and to ensure they know their best opportunities and their target audience’s needs and mindset inside and out (rather than working from a place of  ‘opinions’ and ‘assumptions’).

As a marketing consultant, I recommend the latter because to invest in research and decide up front how you want to be perceived and how you should look, sound, act and be as a company will save you money later and set you up for faster success.

But I also know that in reality many companies want to get to the market quickly and test the waters, and therefore don’t have the patience or budget for in-depth processes and analysis that will hold them up. This framework helps those who want to be smart and thoughtful but also want to streamline/speed up the process.

 


Via Russ Merz, Ph.D.
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Russ Merz, Ph.D.'s curator insight, June 6, 2014 3:18 PM

Excellent guidelines for building a #brand strategy.

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Culture Eats Strategy For Breakfast

Culture Eats Strategy For Breakfast | BUSINESS MODEL RE-THINK,RE-DESIGN,RE-START | Scoop.it

Culture eats strategy for breakfast, technology for lunch, and products for dinner, and soon thereafter everything else too.Why? Because company culture, a concept pioneered by Edgar Schein, is the operationalizing of an organization’s values. Culture guides employee decisions about both technical business decisions and how they interact with others. Good culture creates an internal coherence in actions taken by a very diverse group of employees.



Via Kenneth Mikkelsen
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Anne-Laure Delpech's curator insight, May 23, 2014 2:19 AM

J'aime beaucoup ces propos :

"“You can’t complain here,” Tamara explained. “If you see something wrong, you must fix it. We say it is a great opportunity to come up with a solution, and this is where many of our best programs have come from. Anything can be changed. We aren’t victim to anyone. We own the culture.”"

Sandeep Gautam's curator insight, June 11, 2014 1:23 AM

Culture matters and it matters immensely!

Tobias Beckwith's curator insight, July 14, 2014 11:27 AM

This seems to be a theme for my day... this is the third place I"ve encountered the idea, and it's not even 9am yet. When we seek to create change in the world, all too often we ignore the most powerful thing working against us - the culture in which we're working. So how can you work with that? Make your change "fit" the culture? Find ways to change the culture itself?

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Alexander Osterwalder: Tools for Business Model Generation [Entire Talk] - YouTube

Telling Your Story Pitch your business model in a clear, simple, and compelling way. Presented by Strategyzer Academy -- https://strategyzer.com/ & the Kauff...

Via Dirk Schneckenberg
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Dirk Schneckenberg's curator insight, April 8, 2014 4:38 AM

business models as learning processes - interesting thoughts from Osterwalder

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Sobre el emprendimiento y sus burbujas

Sobre el emprendimiento y sus burbujas | BUSINESS MODEL RE-THINK,RE-DESIGN,RE-START | Scoop.it

Via Pedro Martín
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Hack Work To Combine Peak Performance And Personal Purpose

Hack Work To Combine Peak Performance And Personal Purpose | BUSINESS MODEL RE-THINK,RE-DESIGN,RE-START | Scoop.it

Is it any wonder that employee engagement is reported to be at an all time global low while business continues to become increasingly complex? 

 

Every leader wants more of link between an organization’s purpose and real action. This is where hacking work comes into play. We need to challenge ourselves and others and think about how we can better link purpose with action.

 


Via Kenneth Mikkelsen
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