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Three Secrets of Organizational Effectiveness

Three Secrets of Organizational Effectiveness | Organizational Effectiveness and the Economy | Scoop.it

When the leaders of a major retail pharmacy chain set out to enhance customer satisfaction, market research told them that the number one determinant would be friendly and courteous service. This meant changing the organizational culture in hundreds of locations—creating an open, welcoming atmosphere where regular customers and employees knew one another’s names, and any question was quickly and cheerfully answered.


Via Vicki Kossoff @ The Learning Factor
Gottfried's insight:

social animal and scientific validation: pride building as an organizational effectiveness method

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Vicki Kossoff @ The Learning Factor's curator insight, July 17, 2014 6:46 AM

How the practices of pride builders can help you build a high-performance culture.

Rick Garza's curator insight, July 18, 2014 9:44 AM

People still buy from people they like.  We spend millions on research to remind us of the Golden Rule, "Treat others they you want them treat you"  Whoever wrote that must be a brilliant individual.  Good advice!

Frank J. Papotto, Ph.D.'s curator insight, July 24, 2014 10:07 AM

Well not terribly new, not particularly secret but still helpful. Autonomy, clear purposes, and recognition are described as sources of pride but we've known about these for quite some time in connection with high performance. More specifically, all of the ideas referred to: pride, trust, autonomy, purpose and recognition are associated with employee engagement--a key driver of organizational effectiveness in the #empoweringeffectiveness model.

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Rescooped by Gottfried from Strategy and Competitive Intelligence by Bonnie Hohhof
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Business Intelligence for the Other 80 Percent

Business Intelligence for the Other 80 Percent | Organizational Effectiveness and the Economy | Scoop.it

“There’s an explanation in the industry that everyone will become analytical,” he said. “People in BI think everyone loves data. It’s very wrong.”Perhaps worse, said Rabie, is that the tools don’t accommodate different modes of comprehension. Contrary to the market buzz, visualization doesn’t work for everyone. There’s also audio and, yes, words. For a group of lawyers his company works for, he said, “a chart means nothing. … But give them 10 pages of text, and that means something.” To each his own? That might be the right strategy. But a more useful, marketable strategy might be to base products on a technique that has proven itself from the time of cave painting: stories


Via Bonnie Hohhof
Gottfried's insight:

Storytelling to address the different modes of comprehension by crafting well-digested facts to be presented in relatable forms

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Digital hives: Creating a surge around change | McKinsey & Company

Digital hives: Creating a surge around change | McKinsey & Company | Organizational Effectiveness and the Economy | Scoop.it
Online communities are helping companies engage with employees to accelerate change. A McKinsey Quarterly article.
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Rescooped by Gottfried from Business Brainpower with the Human Touch
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Three Secrets of Organizational Effectiveness

Three Secrets of Organizational Effectiveness | Organizational Effectiveness and the Economy | Scoop.it

When the leaders of a major retail pharmacy chain set out to enhance customer satisfaction, market research told them that the number one determinant would be friendly and courteous service. This meant changing the organizational culture in hundreds of locations—creating an open, welcoming atmosphere where regular customers and employees knew one another’s names, and any question was quickly and cheerfully answered.


Via Vicki Kossoff @ The Learning Factor
Gottfried's insight:

social animal and scientific validation: pride building as an organizational effectiveness method

more...
Vicki Kossoff @ The Learning Factor's curator insight, July 17, 2014 6:46 AM

How the practices of pride builders can help you build a high-performance culture.

Rick Garza's curator insight, July 18, 2014 9:44 AM

People still buy from people they like.  We spend millions on research to remind us of the Golden Rule, "Treat others they you want them treat you"  Whoever wrote that must be a brilliant individual.  Good advice!

Frank J. Papotto, Ph.D.'s curator insight, July 24, 2014 10:07 AM

Well not terribly new, not particularly secret but still helpful. Autonomy, clear purposes, and recognition are described as sources of pride but we've known about these for quite some time in connection with high performance. More specifically, all of the ideas referred to: pride, trust, autonomy, purpose and recognition are associated with employee engagement--a key driver of organizational effectiveness in the #empoweringeffectiveness model.

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Motivation revamped: A summary of Daniel H. Pink's new theory of what motivates us

Motivation revamped: A summary of Daniel H. Pink's new theory of what motivates us | Organizational Effectiveness and the Economy | Scoop.it
  Business books aren’t always the most riveting reads. However this week I became unexpectedly enthralled in Daniel H. Pink’s Drive: The Surprising Truth About What Motivates Us. I read the b...

Via PK-12 School Leadership
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The scientific study of what makes life worth living

"What is Positive Psychology?" A "white board animation" sponsored by Test Prep Gurus. Written and Produced by: Nick Standlea Animation Technique Development...

Via Ariana Amorim
Gottfried's insight:

Positive much?

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Sandeep Gautam's curator insight, November 14, 2013 9:06 AM

a pretty good animated summary

Debra Manchester's curator insight, November 14, 2013 11:12 AM

It makes sense for families to capitalize on their strengths.

Belkacem Nabout's curator insight, November 14, 2013 5:10 PM

Produits Universaliss Bank....Produits Universaliss Laboratory
http://www.universaliss.net/leader/trader/mpfr/belkacem1173

Rescooped by Gottfried from Corporate Culture and OD
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How To Ask Questions That Uncover Your Company's Values

How To Ask Questions That Uncover Your Company's Values | Organizational Effectiveness and the Economy | Scoop.it

Are your personal values engrained in the identity of your entire organization? Let's find out.


Via Alexis Assimacopoulos
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Rescooped by Gottfried from Developing Effective, Healthy Organisations
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Why We're More Creative When We're Tired and 9 Other Surprising Facts About How Our Brains Work

Why We're More Creative When We're Tired and 9 Other Surprising Facts About How Our Brains Work | Organizational Effectiveness and the Economy | Scoop.it
One of the key questions we ask ourselves as humans is this: how our brain works. We collected 10 of the most surprising facts about how our brain works and hope it

Via Bernard Ryefield, WorldsView Academy
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WorldsView Academy's curator insight, October 30, 2013 7:01 AM

Very helpful for planning your day, doing analytical work when you are fresh and alert and leaving the creative work for when your energy wanes makes sense... nap pods make even more sense!

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Fake it till u make it? The 4 Ways You Can Use Body Language To Influence Success

Fake it till u make it? The 4 Ways You Can Use Body Language To Influence Success | Organizational Effectiveness and the Economy | Scoop.it
Act as if and your body language (and mood) will eventually follow suit. (RT @AMAnet: 4 Ways You Can Use Body Language To Influence Success.
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Zappos is going holacratic: no job titles, no managers, no hierarchy

Zappos is going holacratic: no job titles, no managers, no hierarchy | Organizational Effectiveness and the Economy | Scoop.it

Zappos is known for its zany corporate culture. The company’s Q4 “All Hands” meeting in November was aptly-themed “Gone Wild”: one female employee voluntarily climbed into a case filled with tarantulas to win a $250 gift card.


Via Alexis Assimacopoulos
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Future Of Work: Using Gamification For Human Resources

Future Of Work: Using Gamification For Human Resources | Organizational Effectiveness and the Economy | Scoop.it
2015 will be the year gamification inside the workplace migrates from a few isolated pilots to a new way to engage and recognize high performing employees.
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Rescooped by Gottfried from Life @ Work
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How to get motivated, according to science

How to get motivated, according to science | Organizational Effectiveness and the Economy | Scoop.it
Research says to stop being so rational. Get those emotions going instead.

Via Barb Jemmott
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donhornsby's curator insight, July 17, 2014 9:09 PM

(From the article)" Surround yourself with people you want to be and it's far less taxing to do what you should be doing.


In his excellent book The Power of Habit: Why We Do What We Do in Life and Business, Charles Duhigg says: "When people join groups where change seems possible, the potential for that change to occur becomes more real."

The Longevity Project, which studied over 1000 people from youth to death had this to say:

The groups you associate with often determine the type of person you become. For people who want improved health, association with other healthy people is usually the strongest and most direct path of change. [The Longevity Project]

And the research on friendship confirms this. From my interview with Carlin Flora, author ofFriendfluence:

Research shows over time, you develop the eating habits, health habits, and even career aspirations of those around you. If you're in a group of people who have really high goals for themselves you'll take on that same sense of seriousness.

David Hain's curator insight, July 18, 2014 2:02 AM

Self motivation - now you know..!

Gloria Miele, Ph.D.'s curator insight, July 18, 2014 10:58 AM

Get excited!! 

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Employee engagement: a sustainability super-strategy? - The Guardian

Employee engagement: a sustainability super-strategy? - The Guardian | Organizational Effectiveness and the Economy | Scoop.it
The Guardian
Employee engagement: a sustainability super-strategy?
The Guardian
Ask anyone who has tried and they will quickly tell you about the skeletons in the employee engagement closet.

Via David Hain
Gottfried's insight:

Behavior change brings the highest internal rate of return for global corporations carbon reduction projects

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David Hain's curator insight, November 13, 2013 3:46 AM

If your company does not have an engagement platform or program yet, what are the key success factors in designing or selecting one? 

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Knowing What To Capture as a Graphic Recorder: part one - the Strategy

Knowing What To Capture as a Graphic Recorder: part one - the Strategy | Organizational Effectiveness and the Economy | Scoop.it
Graphic facilitator Jeannel King shares how she knows what to capture when she's serving a group as their graphic recorder. First of a three-part series.
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This Isn't Capitalism - It's Growthism, and It's Bad for Us

This Isn't Capitalism - It's Growthism, and It's Bad for Us | Organizational Effectiveness and the Economy | Scoop.it

We think economic growth is our friend. Here's why it's not. “Growthism” is not just a system or a set of institutions. It’s a mindset; an ideology; a set of cherished beliefs. And one that’s hardened into dogma. A dogma which is palpably failing; but can’t be dislodged—because it’s become an article of faith, the central belief of a cult, whose priests and acolytes threaten mysterious, terrible, divine revenge whenever their authority is questioned.


Via Kenneth Mikkelsen
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Rob Hammond's curator insight, October 30, 2013 5:27 AM

We need to break the domination of globalisation

Steve Browne's curator insight, October 30, 2013 12:01 PM

Very insightful article from the Harvard Business Review !!

Claude Emond's curator insight, January 11, 9:18 AM

The illusion that «more and bigger is better». Is this what prosperity is all about? 

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The Rise of Google [Infographic]

The Rise of Google [Infographic] | Organizational Effectiveness and the Economy | Scoop.it
Did you know that Google raked in $50 billion in 2012? It has come a long way its early days, back when it was known as BackRub.

Via John van den Brink
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