Great infographic on how SMM is a corporate blind spot.
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I don't have a Facebook, a Twitter or a LinkedIn account
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Scooped by Martin (Marty) Smith onto BI Revolution |
Great infographic on how SMM is a corporate blind spot.
Great data here that confirms theGreat Social Customer Service Race Study Software Advice shared on the Atlantic BT Blog:
Great Social Customer Service Race - How Social Changes Service
http://www.atlanticbt.com/blog/social-service-how-social-media-is-changing-customer-service/
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Martin (Marty) Smith's insight:
I have a secret. I learned how to curate content, at least partially, from women's magazines. You remember those colorful monthly blasts of perfume samples and 8 Ways To Shock Your Lover? * 31 Party Hairstyles (note seasonality). * 10 Sexiest Fragrances Right Now. * 12 Beauty Gifts Under $50. * 3 Beauty Tips To Survive Hangovers.
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Let's just say there are still social media ostriches in the C-suite.