Great infographic on how SMM is a corporate blind spot.
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May 18
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Dec 6, 2011
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Scooped by Martin (Marty) Smith onto BI Revolution |
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Martin (Marty) Smith's insight:
Great data here that confirms theGreat Social Customer Service Race Study Software Advice shared on the Atlantic BT Blog:
Great Social Customer Service Race - How Social Changes Service
http://www.atlanticbt.com/blog/social-service-how-social-media-is-changing-customer-service/
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My picks of the best and worst branding efforts of the year.
Martin (Marty) Smith's insight:
I agree with most of these picks for brand losers and winners this year. Delete the scoop?
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Let's just say there are still social media ostriches in the C-suite.