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4 Ways Great Customer Service Will Grow Your Business

4 Ways Great Customer Service Will Grow Your Business | Business Improvement | Scoop.it
Daniel Watson's insight:


The customer is every business owners reason for being, yet many business owners do not place customer service at the top of their list of priorities, leading to the development of business cultures that are not customer centric.


Given the level of competition today, and the ease at which customers can move their loyalties, it is vital for business success to ensure customer service is the best it can be at all times.


This excellent article, suggests that putting the effort into customer service is one of the things that will give a business real advantage over other businesses and also help business growth, and it offers four ways to ensure that customer service can be built into the bedrock of your business operations.

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malek's curator insight, December 9, 2013 8:11 AM

Don’t be afraid to experiment with community platforms to get conversation flowing about a new product or service, and you may be able to build a community of users that can answer customer inquiries on your behalf.

Sigrid de Kaste's curator insight, December 10, 2013 10:01 PM

Without customers you have no business...so know what great customer service is to your customers...not you!

Kas Gadsden, MBA's curator insight, December 16, 2013 10:01 PM

#customerservice

Business Improvement
Business Advice Professionally Filtered for Quality and Relevance to Owners and Managers of SME Businesses
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Topic Introduction

Topic Introduction | Business Improvement | Scoop.it

This topic is an expanding collection of professionally filtered, quality business improvement advice, prepared for the owners and managers of small to medium sized business enterprises in the English speaking world.

 

If you find this topic useful, please follow it and share this link http://www.scoop.it/t/business-improvement with other business owners in your network.

 

Comments on articles are always welcome, as are suggestions for improvement of the topic, but please refrain from spamming as all such activity will be immediately deleted, and the perpetrators reported to the Scoop.it team.


Daniel Watson's insight:

 

This topic is fully searchable. Simply click on the funnel symbol in the tool bar and enter your search term or phrase, or alternatively scroll down the extensive list of key words to find the closest match to your query.

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7 Popular Marketing Techniques For Small Businesses

7 Popular Marketing Techniques For Small Businesses | Business Improvement | Scoop.it
Daniel Watson's insight:


Are you a small business owner with a limited budget to market your products/services?


Are you using at least six different low cost marketing techniques to generate growth for your business?


Do you know the seven most popular small business marketing techniques that are effective for small business owners?


Would you try  the techniques, as outlined in this excellent article,  to help your small business grow?

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Gonzalo Armengod Orejas's curator insight, April 28, 5:38 PM

It helped me a lot, I have a small clothing brand and I think that I will use ir for my bussiness.

Gonzalo Armengod Orejas's comment, April 28, 5:38 PM
It helped me a lot, I have a small clothing brand and I think that I will use ir for my bussiness.
Dwight Holcomb's curator insight, April 28, 7:12 PM

This is a short-list of some effective marketing tactics for entrepreneurs.

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15 Proven Ways to Get More Traffic to Your Blog

15 Proven Ways to Get More Traffic to Your Blog | Business Improvement | Scoop.it
Daniel Watson's insight:


Do you blog on behalf of your business?


Is your blog generating enough traffic to make the effort you put into it worthwhile?


Does enough of the traffic visiting the site of your blog convert to paying customers or clients?


Would you implement some or all of the 15 proven ways, as outlined in this excellent article, to drive more traffic to your blog and increase your conversion rates?

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Top 5 Small Business Marketing Tools

Top 5 Small Business Marketing Tools | Business Improvement | Scoop.it

Via Julie Gauthier
Daniel Watson's insight:


Are you finding it difficult to promote your products and services in a crowded market?


Are you limited in the time you have available to put into activities designed to drive up your sales revenue?


Are you in the dark in respect to the tools currently available (often for free) that can both assist in marketing your products or services and save you time whilst doing so?


Could you effectively utilise the six tools, as described in this good article, to promote your business offerings more effectively and at low cost?

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Raj's curator insight, April 13, 6:51 PM

Nice Information!!!

BSN's curator insight, April 14, 7:45 AM

#business #marketing

Pau Punseti's curator insight, April 14, 9:42 AM

Marketing Online

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How to Improve Your Business Presentation Skills

How to Improve Your Business Presentation Skills | Business Improvement | Scoop.it
Daniel Watson's insight:


Do you need to do presentations as a business owner or manager?


Do you understand the importance of becoming a competent presenter?


Are you lacking a little in confidence in regards to your presentation skills?


Will you take on board the tips, as outlined in this excellent article (albeit contained within a self promotion piece), to improve your presentations skills and your level of confidence as a presenter?

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Ian Berry's curator insight, April 10, 1:00 AM

Some good stuff on the mechanics for presenting here What really matters though is being yourself and sharing stories other people can feel and see themselves in. No-one will remember your gestures They will remember how they felt and what that triggered for them

Caroline.van Til's curator insight, April 10, 5:47 PM

Good reminders 

Cottrell Center's curator insight, April 12, 5:17 PM

Great presentation tips!

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Social Media Rules for Small Business Operators

Social Media Rules for Small Business Operators | Business Improvement | Scoop.it
Daniel Watson's insight:


Are you unsure on what you need to do in order to successfully market your business via social media?


Are you avoiding using social media to promote your business due to the fear of making critical mistakes that might damage your brand?


Have your past social media marketing efforts proven less successful for your business than you had hoped?


Would having access to a set of social media rules for small business operators, as provided in this excellent article, and designed to point the way to successful social media marketing be of benefit to you?

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Upstairs's curator insight, March 29, 9:03 PM

必読。

www.whatawaist.ca's curator insight, April 19, 12:00 PM

Great Post

Nicholas Stickle's curator insight, April 30, 6:07 AM

Always love insight on social media and maintaining our presence.

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How to Delegate Effectively and Maintain Control

How to Delegate Effectively and Maintain Control | Business Improvement | Scoop.it
Daniel Watson's insight:


 Are you reluctant to delegate to your employees?


Would you like to delegate more but are unsure of how effectively delegating some of your responsibilities will be?


Are you worried that by delegating responsibilities you will loose control of your business?


If you had a template that mapped out a path to effective delegation, such as that provided in this excellent infographic, would you be more inclined to delegate more?

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Claudia Crescenzi's curator insight, March 18, 6:18 AM

"Entrepreneurs often want to control every aspect of their business, but delegating is essential for promoting growth and keeping employees motivated."

Maegan Pulman's curator insight, March 18, 11:31 AM

In order for your life or even your business to strive, you need to balance everything. True, it's hard to juggle a lot of things in just one hand, but when you know the proper way, everything will be in order. 

Caroline.van Til's curator insight, April 10, 5:48 PM

Great professional development tips 

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How to Be a Good Telemarketer

How to Be a Good Telemarketer | Business Improvement | Scoop.it
Daniel Watson's insight:


Does your business need to generate more leads?


Is your business yet to be in a position where it can outsource its lead generation to specialist companies?


Are you and your staff reluctant to pick up the phone to cold call looking for business?


If you had access to a short guide, such as the one outlined in this excellent article, would you be more inclined to do more yourself to generate new business leads?



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10 Simple Steps to Improve Presentation Skills

10 Simple Steps to Improve Presentation Skills | Business Improvement | Scoop.it
Daniel Watson's insight:


Do you need to present your business in external forums on a regular or semi-regular basis?


Will you ever need to present to investors to raise future capital to fund growth?


Are you uncomfortable when called upon to make a presentation to an audience that you don't know?


Would learning 10 easy steps to improve your presentation skills, as outlined in this excellent article, be of value to you and your business?

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Green Hill Tea's comment, March 10, 5:35 AM
Impressive Post
Rhonda Harris's curator insight, March 10, 10:21 AM

nice rustic gate

Jeremy Barton's curator insight, March 11, 1:54 AM

Its good to have a refresher on how we prepare a presentation

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How to Create a Great Story for Your Brand

How to Create a Great Story for Your Brand | Business Improvement | Scoop.it
Daniel Watson's insight:


Does your brand have a strong back story that resonates with your target market?


Does your brand need to be improved by developing its story in a way that clearly indicates its uniqueness?


Do you know how powerful, a brand backed by a great story that is easily communicated, can be in its market?


Would your business benefit, from implementing the steps outlined in this excellent article, to develop or improve your brand's story?

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PivotPointBrands's curator insight, March 3, 11:52 AM

Andrew Stanton from Pixar gave some great storytelling advice in his TED talk. His first rule: "Make me care."

Ivo Nový's curator insight, March 20, 3:04 PM
Daniel Watson's insight:


Does your brand have a strong back story that resonates with your target market?


Does your brand need to be improved by developing its story in a way that clearly indicates its uniqueness?


Do you know how powerful, a brand backed by a great story that is easily communicated, can be in its market?


Would your business benefit, from implementing the steps outlined in this excellent article, to develop or improve your brand's story?

Robin Carley's curator insight, April 7, 9:25 AM

storytelling never gets old when it comes to your brand

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Seven Easy Steps to Create a Small Business Marketing Plan

Seven Easy Steps to Create a Small Business Marketing Plan | Business Improvement | Scoop.it
Daniel Watson's insight:


Do you lack confidence in your own marketing skills?


Are you worried that the lack of a marketing plan is holding your business back from achieving its revenue targets?


Is your business short of the funds needed to engage marketing professionals to create a marketing plan for your business?


Would a seven step template, as outlined in this excellent article, be useful to you to help you commence some marketing activity to assist you to increase your sales?

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James Cracknell's curator insight, February 24, 4:33 AM

Number 8 is always have a process for thanking your customers which is both unexpected and relevant

John Norman's curator insight, February 24, 4:36 AM

This provides 7 common sense steps but I would be interested to know how many will actually do step #1 and evaluate their results to date.Remember the old adage : If you cannot measure it then how are you going to manage it. In project management terms you need to set the base line in order to get a realistic view of progress and hence your ROI on your hard earned marketing dollars. Get step 1 right and the rest will be of immense value to your business.

 

Roberts & Morrow's curator insight, February 26, 11:24 PM

It's important to consistently generate brand awareness for your business - check out this guide to a marketing plan!