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4 Ways Great Customer Service Will Grow Your Business

4 Ways Great Customer Service Will Grow Your Business | Business Improvement | Scoop.it
Daniel Watson's insight:


The customer is every business owners reason for being, yet many business owners do not place customer service at the top of their list of priorities, leading to the development of business cultures that are not customer centric.


Given the level of competition today, and the ease at which customers can move their loyalties, it is vital for business success to ensure customer service is the best it can be at all times.


This excellent article, suggests that putting the effort into customer service is one of the things that will give a business real advantage over other businesses and also help business growth, and it offers four ways to ensure that customer service can be built into the bedrock of your business operations.

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malek's curator insight, December 9, 2013 8:11 AM

Don’t be afraid to experiment with community platforms to get conversation flowing about a new product or service, and you may be able to build a community of users that can answer customer inquiries on your behalf.

Sigrid de Kaste's curator insight, December 10, 2013 10:01 PM

Without customers you have no business...so know what great customer service is to your customers...not you!

Kas Gadsden, MBA's curator insight, December 16, 2013 10:01 PM

#customerservice

Business Improvement
Business Advice Professionally Filtered for Quality and Relevance to Owners and Managers of SME Businesses
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Topic Introduction

Topic Introduction | Business Improvement | Scoop.it


This topic is an expanding collection of professionally filtered, quality business improvement advice, prepared for the owners and managers of small to medium sized business enterprises in the English speaking world.


If you find this topic useful, please follow it and share this link http://www.scoop.it/t/business-improvement with other business owners in your network.

 

Comments on articles are always welcome, as are suggestions for improvement of the topic, but please refrain from spamming as all such activity will be immediately deleted, and the perpetrators reported to the Scoop.it team.


Daniel Watson's insight:

 

This topic is fully searchable. Simply click on the funnel symbol in the tool bar and enter your search term or phrase, or alternatively scroll down the extensive list of key words to find the closest match to your query.

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6 Steps to Help Secure Your IT System

6 Steps to Help Secure Your IT System | Business Improvement | Scoop.it
Daniel Watson's insight:


Protecting your IT System and especially the Client Data it contains is a critical responsibility of every business owner. This article provides some good guidance that you can follow to secure your IT system and keep it protected from those who would like to hack into it for various nefarious purposes.

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Jeremy Barton's curator insight, May 23, 6:32 AM

With the POPI Act now upon us in South Africa we are going to have think of these things.

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Copywriting Secrets to Improve Landing Page Outcomes

Copywriting Secrets to Improve Landing Page Outcomes | Business Improvement | Scoop.it

Via Pantelis Chiotellis
Daniel Watson's insight:


This is an excellent article, that any business which uses website  landing pages in their marketing efforts, needs to read.  The superb copywriting tips provided, can be used to improve the effectiveness of your landing pages, in convincing more of your visitors to take the action you want them to take.

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David Bembry's curator insight, May 15, 11:36 AM

One of the better articles I've seen on this topic!

Hau Ngo's curator insight, May 16, 12:39 AM

Writing engaging content isn't easy. This is especially true when you're pressed for time. Luckily, the pros of the copywriting world are giving away their templates. 

Venkatesh Iyer (venkyiyer.com)'s curator insight, May 16, 1:10 AM

A lot of what is said in the post applies to landing pages on authors' websites, too.

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10 Branding Tips for Small Businesses

10 Branding Tips for Small Businesses | Business Improvement | Scoop.it
Daniel Watson's insight:


Do you know how small business branding is actually defined?


Could your efforts to brand your small business be more effective in terms of setting you apart from alll of your competitors?


Are you at a loss when it comes to identifying where best to put your time, money, and effort when undertaking branding activities?


Do you think that the 10 branding tips as outlined in this excellent article, would if implemented in your business, make a huge difference to how your business is perceived in its market?

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Keystone Software's curator insight, May 12, 6:07 AM

10 steps to ensuring that your business' brand is being properly managed.

Kenneth Lim's curator insight, May 12, 9:01 PM

Anyone in Biz today needs to know how to #brand themselves. 

SENAME Interactive's curator insight, May 14, 1:30 AM

Branding elevate your business.. Check out these tips. 

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8 Time Management Tips to Increase Personal Effectiveness

8  Time Management Tips to Increase Personal Effectiveness | Business Improvement | Scoop.it
Daniel Watson's insight:


Are you on top of your game when it comes to effectively managing your time to maximise your personal effectiveness?


Have you found that most time management tips you have adopted in the past have not been as effective as you hoped they would be?


Do you manage people who could significantly increase their productivity if they were able to manage their time more effectively?


Are you open to trying different approaches to managing your time, as outlined in this excellent article, in order to improve your business outcomes?

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Mark Chivere's curator insight, May 8, 6:09 AM

I guess this is a case of prevention being better than cure...

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Marketing and Sales Tips for Business Growth

Marketing and Sales Tips for Business Growth | Business Improvement | Scoop.it
Daniel Watson's insight:


Is effectively marketing your products and services a challenge that you need to overcome?


Would your business see faster growth if your market could be convinced of the need to purchase from you and make that purchase now rather than later?


Does your business have a clear sales methodology?


Are you able to implement ideas, such as those outlined in this good article, to facilitate business growth at a faster rate than you have achieved todate?

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Why You Should Brand Yourself As Well As Your Business

Why You Should Brand Yourself As Well As Your Business | Business Improvement | Scoop.it
Daniel Watson's insight:


Have you overcome the hurdles associated with branding your business?


Is the importance of establishing your personal brand in this digital age, something that you are aware of, and can see the value of developing?


Are you ready to move on to taking action to develop your personal brand?


After reading this excellent article, that outlines the importance of personal branding as an adjunct to branding your business, will you be motivated to get moving?

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Marianne Naughton's curator insight, April 18, 2:59 PM

Stand Out & Be Included ...

SNMinc WebGems's comment, May 7, 3:27 AM
Nice article on how to brand yourself beside branding your business. This will be useful for everyone and applies even for small business owners.
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21 Tools to Make Entrepreneur’s Lives Easier

21 Tools to Make Entrepreneur’s Lives Easier | Business Improvement | Scoop.it
Daniel Watson's insight:

Is personal productivity an issue for you as a busy entrepreneur?


Would you like to be able to streamline your meeting processes?


Do you know that there are tools to help you to manage the flow of messages into your inbox?


Could you use to good effect, any of the 21 tools highlighted in this excellent article, to make your life as an entrepreneur easier?

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Caroline.van Til's curator insight, April 14, 5:26 PM

There is so much to learn about social media, apps and software in this article! Well worth a read.

Marcus Ja'mol Norman's curator insight, April 14, 5:58 PM

My dad is an entrepreneur and I am plan on being one once I graduate from college so I found this very interesting 

2STechnologies's curator insight, April 15, 10:04 AM

Pour assurer un meilleur rendement au travail ne perdez plus de temps, a lire les centaines de pages d'un livre sur "comment faire pour réussir au boulot " 

Regarde et prend note !

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8 Marketing Tips for Cash-Strapped Startups

8 Marketing Tips for Cash-Strapped Startups | Business Improvement | Scoop.it
Daniel Watson's insight:


Does your business need to generate more leads in order to grow its sales revenue?


Is the process of growing your sales revenue hampered by a lack of a sizeable marketing budget?


Are you maximising the effectiveness of low cost resources available to you to market and grow your business?


Would you be willing to try implementing the eight marketing tips for cash-strapped businesses, as outlined in this excellent article, in order to increase your sales revenue?

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A-Writer's curator insight, April 10, 8:41 AM

http://www.a-writer.com/

Caroline.van Til's curator insight, April 10, 5:45 PM

Great insights into areas that many know little about 

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How to Set a Sales and Marketing Strategy for Growth

How to Set a Sales and Marketing Strategy for Growth | Business Improvement | Scoop.it
Daniel Watson's insight:


Do you plan to grow your business through a process of converting more prospects to customers or clients?


Do you understand that sales and marketing are separate processes that need to operate harmoniously and in tandem for successful growth to occur?


Are you aware that many things can go wrong, and growth can prove elusive, if time is not spent preparing an effective sales and marketing strategy before tactics are deployed?


If achieving growth through sales is on your radar, will you use the tips in this excellent article, to help you to prepare your sales and marketing strategy?

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Jeremy Barton's curator insight, April 7, 4:40 AM

Something to think about.

yannick guillois's curator insight, April 11, 3:36 AM

vente et marketing indissociables? plus que jamais pour connaitre son client!

Caroline.van Til's curator insight, April 14, 5:30 PM

Know your market, customer and capacity to serve, and cross check to ensure that your marketing approach is less about doing business with yourself and more about being client centric

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5 Great Pieces of Business Advice

5 Great Pieces of Business Advice | Business Improvement | Scoop.it
Daniel Watson's insight:


No man/woman is an island, yet many business owners ignore external advice, and push on learning the hard lessons through the mistakes they make.


This excellent article, offers 5 great pieces of business advice that will benefit any business owner, as they travel along the road to success.

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Jeremy Barton's curator insight, March 26, 1:26 AM

This is worth looking at

Miklos Szilagyi's curator insight, March 27, 3:27 AM

Don’t count money until it’s in the bank.Great products succeed in spite of, not because of, an executive team.Being profitable is incredibly important.Sometimes there is no solution, only an optimization.Don’t swing at balls in the dirt. 

(Great site with more resources...)

Caroline.van Til's curator insight, April 10, 5:52 PM

Very sensible and sound tips