Business change

Emotions lie at the heart of how you respond to crises. They are the starting point for all of the reactions that we have toward a crisis. They are also the first obstacle to establishing a positive response to a crisis. That is why it is essential to understand the role that emotions play in how we react, with the goal being to gain control of and use our emotions in constructive ways when confronted by crises.

Whether you view crises as a threat or a challenge sets into motion a diametrically opposed cascade of emotions, thoughts, and behavior that result in either a constructive or harmful response to crises.