Bringing out the best in people
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The Neuroscience Of Why Organizational Change Fails

The Neuroscience Of Why Organizational Change Fails | Bringing out the best in people | Scoop.it
Neuroscience is one of my favorite topics, and recently it’s one of the things I spend most of my free time learning about. More and more, leaders will need to understand the neuroscience and psych…

Via Blue Sky Change
Gillian Haley's insight:

Statistics from Towers Watson, Deloitte and others back up the neuroscience insights in this informative article.

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How to beat the transformation odds | McKinsey & Company

How to beat the transformation odds | McKinsey & Company | Bringing out the best in people | Scoop.it
Transformational change is still hard, according to a new survey. But a focus on communicating, leading by example, engaging employees, and continuously improving can triple the odds of success. A McKinsey & Company article.
Gillian Haley's insight:

....during transformation and change.

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The rise of the Chief Data Officer, and the failure of storytelling.

The rise of the Chief Data Officer, and the failure of storytelling. | Bringing out the best in people | Scoop.it
Data's value as an enterprise asset is unmistakable - even though it's often hard to quantify.
Gillian Haley's insight:

...during data presentations to the C suite. Reference to "Speaking Up" by F. Gilbert.

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32-35_edge_jan-feb_13.pdf - Google Drive

Gillian Haley's insight:

Warmth trumps power, opening the door to using power in collorative working relationships. Power has its place to shine by demonstrating what can be acheived  through the strength of those relationships.

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The new ‘ABCs’ of Internal Communication: 3 steps to achievement

The new ‘ABCs’ of Internal Communication: 3 steps to achievement | Bringing out the best in people | Scoop.it
We know the role of Internal Communication is changing. But so is the role of the communicator. Baker & McKenzie’s Jeff Zwier explores the first of three emerging aspects of the IC role in his second post in our series on this hot topic.

Via Blue Sky Change
Gillian Haley's insight:

Digital disruption is changing everything. Keep abreast of emerging changes to internal communication best practices.

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Rescooped by Gillian Haley from digitalNow
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Transform Innovation with Organizational Change Management

All organizations are perfectly designed to get the results they get
If you don't change the underlying culture of your organization - the way people actually behave and the way work gets done - the change will never sustain itself.

Your people act the way they do because your organization is set up in a manner that allows them to do so. These behaviors in turn drive your in-market results.

Strategy is what you do, not what is written on paper. When managing change, you can send emails, get executive sponsorship and council resistors until you are blue in the face. But this won't have much of an effect.

For the change to stick, you must understand why your employees are behaving the way they do and address the core organizational elements that impact culture. Otherwise, people will shift back to the way they have always done things.

Don't set sail toward your innovation goal without your people onboard. Your brilliant strategy, consumer insight, capability or information system will be a beautiful ship, ready to conquer the marketplace with no one to man it. Instead, design your transformation to change the behaviors that ultimately drive results.

Via Don Dea
Gillian Haley's insight:

...during organizational change.

 

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How to Offer Great Customer Service With Social Media

How to Offer Great Customer Service With Social Media | Bringing out the best in people | Scoop.it
Are your customers on social media? This article shows how to provide great customer service with social media.

Via David Blundell
Gillian Haley's insight:

.... in customer experience

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David Blundell's curator insight, April 17, 2015 3:08 AM

Some really good ideas that you should think about. Love the last point about using customer feedback to improve product development . . .

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How to Run Your Company Like an Improv Group, by Twitter CEO Dick Costolo

How to Run Your Company Like an Improv Group, by Twitter CEO Dick Costolo | Bringing out the best in people | Scoop.it
When I first got to Chicago and was doing improvisational comedy, there was a group of folks from Ivy League schools, like Rachel Dratch, who graduated from Dartmouth.
Gillian Haley's insight:

Lots of intelligence in organizations. Adding a little yeast in the form of creative fun can be the recipe for helping your team rise to new heights.

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