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4 Ways Great Customer Service Will Grow Your Business

4 Ways Great Customer Service Will Grow Your Business | Bright Ideas: Technology Leadership | Scoop.it

Via Daniel Watson, Jerry Linnins
Kas Gadsden, MBA's insight:

#customerservice

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malek's curator insight, December 9, 2013 5:11 AM

Don’t be afraid to experiment with community platforms to get conversation flowing about a new product or service, and you may be able to build a community of users that can answer customer inquiries on your behalf.

Sigrid de Kaste's curator insight, December 10, 2013 7:01 PM

Without customers you have no business...so know what great customer service is to your customers...not you!

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Rescooped by Kas Gadsden, MBA from Bright Ideas: Project Management
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Leadership Lessons From Dr. Martin Luther King, Jr.

Leadership Lessons From Dr. Martin Luther King, Jr. | Bright Ideas: Technology Leadership | Scoop.it

As we honor one of the greatest leaders of the 20th Century, here are some takeaways from the visionary for entrepreneurs.

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Proof That Constraints Can Actually Make You More Creative

Proof That Constraints Can Actually Make You More Creative | Bright Ideas: Technology Leadership | Scoop.it
Brainstorming, thinking outside the box, working with free reign on a project--they're old creativity maxims, but how well do they really work?
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The 6 Secrets Of America's Happiest Workplaces

The 6 Secrets Of America's Happiest Workplaces | Bright Ideas: Technology Leadership | Scoop.it
The employer ratings site Glassdoor just released their best places to work for 2014--and the results can make your office way better.
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The Enemies of Trust

The Enemies of Trust | Bright Ideas: Technology Leadership | Scoop.it
Business management magazine, blogs, case studies, articles, books, and webinars from Harvard Business Review, addressing today's topics and challenges in business management.
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Does Playing Golf Actually Help Your Career?

Does Playing Golf Actually Help Your Career? | Bright Ideas: Technology Leadership | Scoop.it
According to our survey results, playing golf with business peers and corporate partners isn't as critical a career-enhancing and networking activity that everyone once thought it was -- especially for those in IT.
Kas Gadsden, MBA's insight:
Interesting article/study on how social media and networking sites, like #linkedin, #facebook and industry blogs are reshaping the path to leadership and expanding opportunities for IT professionals today. #leadership #career #socialmedia
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How To Cultivate A Creative Thinking Habit

How To Cultivate A Creative Thinking Habit | Bright Ideas: Technology Leadership | Scoop.it
Creativity isn't a mythical creature to be caught and tamed. It's a habit, studies suggest a way of life that's built over time.
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The Scaling Lesson from Facebook's Miraculous 10-Year Rise

The Scaling Lesson from Facebook's Miraculous 10-Year Rise | Bright Ideas: Technology Leadership | Scoop.it
You can't always be charging ahead.
Kas Gadsden, MBA's insight:

Lessons from Facebook's 10 year rise. 

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Employee Advocacy and the Employee-Brand Relationship Model | Social Media Today

Employee Advocacy and the Employee-Brand Relationship Model | Social Media Today | Bright Ideas: Technology Leadership | Scoop.it
To wrap our heads around how to activate employees as builders of brand relationships, it’s important to understand the employee-brand relationship from the angle of the employee’s experience.
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Hump Day Advice: 8 Strategies To Improve Your Memory

Hump Day Advice: 8 Strategies To Improve Your Memory | Bright Ideas: Technology Leadership | Scoop.it
We become more forgetful as we age. By age 45 the average person has a measurable decline in their memory ability but we have more control than we...
Kas Gadsden, MBA's insight:

I really needed these tips on this Hump-day. 

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7 Simple Entrepreneurship Lessons from Martin Luther King

7 Simple Entrepreneurship Lessons from Martin Luther King | Bright Ideas: Technology Leadership | Scoop.it
An entrepreneur reflects on what we can learn from this American hero, and apply to our own organizations.
Kas Gadsden, MBA's insight:

Happy DR. #MLK Day!

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How Technology Is Changing The Way Organizations Learn

How Technology Is Changing The Way Organizations Learn | Bright Ideas: Technology Leadership | Scoop.it
Managers, rather than focusing on building skills to recognize patterns and take action, will need to focus on designing the curricula.
Kas Gadsden, MBA's insight:

Good article.

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Leading by Letting Go

Leading by Letting Go | Bright Ideas: Technology Leadership | Scoop.it
Lessons from an American Express exec who threw out the script.
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Forget Setting Goals. Focus on The System/Process Instead.

Forget Setting Goals. Focus on The System/Process Instead. | Bright Ideas: Technology Leadership | Scoop.it
When it comes to getting things done and making progress in the areas that are important to you, there is a much better way to do things.
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How A Highly Ambitious, Never Satisfied Navy SEAL Found Happiness

Combat, divorce and illness helped pave the path to contentment.
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6 Reasons Why You Should Get Used to Failure

6 Reasons Why You Should Get Used to Failure | Bright Ideas: Technology Leadership | Scoop.it
“Success is not final, failure is not fatal: it is the courage to continue that counts.”Winston Churchill1. Failure pushes you closer to another approach that works!Failure doesn’t mean you are a
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Thinker. Builder. Improver. Producer. Which One Is the Right Hire?

Thinker. Builder. Improver. Producer. Which One Is the Right Hire? | Bright Ideas: Technology Leadership | Scoop.it
The answer depends on your company's lifecycle stage, and the makeup of your existing team. Here's how to match future needs to current candidates and their strengths.
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Coaching the Toxic Leader

Coaching the Toxic Leader | Bright Ideas: Technology Leadership | Scoop.it
Business management magazine, blogs, case studies, articles, books, and webinars from Harvard Business Review, addressing today's topics and challenges in business management.
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Project management, Jedi style -- FCW

Project management, Jedi style -- FCW | Bright Ideas: Technology Leadership | Scoop.it
Major IT projects require a "do, or do not" approach, say those who have been through the wringer.
Kas Gadsden, MBA's insight:
Quote: " A good CIO can respond to a business need in a cost-effective manner, Soni said. A better CIO can improve business processes. A great CIO can help shape not only the organization but the IT enterprise itself."
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Google brings Windows apps to Chrome OS in latest Microsoft attack

Google brings Windows apps to Chrome OS in latest Microsoft attack | Bright Ideas: Technology Leadership | Scoop.it
Google’s intentions with its Chromebooks have always been clear: disrupt Microsoft’s Windows monopoly. The approach of low-cost devices and a modern cloud-powered OS has left Microsoft a...
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Creating a Culture of Helping

Creating a Culture of Helping | Bright Ideas: Technology Leadership | Scoop.it
Collaboration must be inspired, not forced.
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Saving Your Rookie Managers from Themselves

Saving Your Rookie Managers from Themselves | Bright Ideas: Technology Leadership | Scoop.it
Business management magazine, blogs, case studies, articles, books, and webinars from Harvard Business Review, addressing today's topics and challenges in business management.
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Rescooped by Kas Gadsden, MBA from Social and Digital Customer Management
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Customer Service Mantra 2014 [Inforgraphic]

Customer Service Mantra 2014 [Inforgraphic] | Bright Ideas: Technology Leadership | Scoop.it

Providing excellent customer service is an integral part of business success. Creating a customer oriented culture is not only a way to differentiate yourself from the competition, but also a solution to building lasting relationships with clients.

 

Communication is key to finding out what aspects of customer service consumers believe have the biggest value to them. What tops the list of customer expectations, see and read in our infographics.

To make sure you grasp the bigger picture and remember throughout the year the things you need to attend to, there are 8 key phrases at the bottom of the infographics, which make up the customer service mantra.

 

“Chanting” the mantra, you will ensure your company stays on top of customer expectations all year round.


Via Russ Merz, Ph.D.
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Russ Merz, Ph.D.'s curator insight, January 20, 1:14 PM

This mantra forms the basis for the #customerexperience competencies that any customer facing organization must master and deliver.

ICSA's curator insight, January 21, 5:15 AM

Great view of Customer Expectations in 2014.  How does your organization measure up?  Are you providing exceptional Customer Experiences??

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Court strikes down key FCC Net neutrality rules: What it means for you

Court strikes down key FCC Net neutrality rules: What it means for you | Bright Ideas: Technology Leadership | Scoop.it
The DC Circuit Court of Appeals has ruled against the FCC's Open Internet rules.
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The Evolution Of Strategy

The Evolution Of Strategy | Bright Ideas: Technology Leadership | Scoop.it
Strategy needs to evolve. You never actually win anymore, but are always questing, gaining new skills and resources along the way and continually seeking the next challenge.
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Interesting Infographic About Working More Efficiently.

Interesting Infographic About Working More Efficiently. | Bright Ideas: Technology Leadership | Scoop.it
Kas Gadsden, MBA's insight:

Great tips.

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