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Rescooped by Jacques from Optometry ePractice Management
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How to Prevent 50% of All Hiring Mistakes

How to Prevent 50% of All Hiring Mistakes | Boost your patient loyalty! | Scoop.it
Hiring is too important to leave to chance. Here’s the problem: if you like someone when you first meet, you maximize their positives and minimize their negatives.

Via CVPlus
Jacques's insight:

Employees reflect the face of your business, so be sure to hire the right individuals.  

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Rescooped by Jacques from Driving News, Help & Advice For Driving Tests
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UK Drivers are failing to meet vision standards

UK Drivers are failing to meet vision standards | Boost your patient loyalty! | Scoop.it
The online home of the AOP, Optometry Today and CET for the optometry profession and industry.

Via Drive Dynamics
Jacques's insight:

Most people don't realize that they NEED spectacles... 

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Rescooped by Jacques from Kool Look
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Looking At Tears Under A Microscope Reveals A Shocking Fact.

Looking At Tears Under A Microscope Reveals A Shocking Fact. | Boost your patient loyalty! | Scoop.it
This is amazing!

Joseph Stromberg of the Smithsonian’s Collage of Arts and Sciences explained that there are three major types of tears: basal, reflex, and psychic (triggered by emotions).


Via David Anders
Jacques's insight:

Just Amazing! 

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Rescooped by Jacques from Optometry ePractice Management
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How to Prevent 50% of All Hiring Mistakes

How to Prevent 50% of All Hiring Mistakes | Boost your patient loyalty! | Scoop.it
Hiring is too important to leave to chance. Here’s the problem: if you like someone when you first meet, you maximize their positives and minimize their negatives.

Via CVPlus
Jacques's insight:

Employees reflect the face of your business, so be sure to hire the right individuals.  

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Rescooped by Jacques from Coordination & Reproduction
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▶ A Journey Through the Human Eye: How We See - YouTube

We depend on our eyes more than any other sense, however many of us take this precious gift for granted. Without them, we could not experience a beautiful su...

Via Kathryn Kane
Jacques's insight:

When it comes to the six human senses, your eyes are used more than any other.  Patients will invest in the health of their eyes more regularly if they understand this simple fact. 

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Kathryn Kane's curator insight, April 14, 10:12 PM

A short video with great graphics on how the eye works.

Rescooped by Jacques from Melanoma Research Digest
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Mutation Linked to Better Outcomes For Uveal Melanoma Patients

Mutation Linked to Better Outcomes For Uveal Melanoma Patients | Boost your patient loyalty! | Scoop.it

Researchers at Washington University found mutations in the gene SF3B1 are associated with a type of uveal melanoma that has better outcomes and is less likely to spread to other parts of the body. 


Via Cancer Commons
Jacques's insight:

The way of the future...

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Cancer Commons's curator insight, February 1, 2013 11:23 AM

Harbour JW, Roberson EDO, ... Worley LA, Bowcock AM. Nature Genetics. Jan. 14, 2013.

Rescooped by Jacques from Healthcare Social Media News
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What Healthcare Can Learn from Kodak & Instagram | Patricia Redsicker

What Healthcare Can Learn from Kodak & Instagram | Patricia Redsicker | Boost your patient loyalty! | Scoop.it
The demise of Eastman Kodak is a grave reminder to healthcare industry that technology is the way of the future.

Via Dean Berg
Jacques's insight:

One can never fight change, the best thing to do for yourself and your business is to embrace  it... 

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Rescooped by Jacques from Inequality, Poverty, and Corruption: Effects and Solutions
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Poor people with diabetes may miss out on eye care

Poor people with diabetes may miss out on eye care | Boost your patient loyalty! | Scoop.it
(HealthDay)—People with diabetes are at increased risk for eye problems, but a new study finds that poor diabetes patients who go to public hospital clinics have low rates of eye care.

Via Jocelyn Stoller
Jacques's insight:

Proper patient education, will increase the rate of eye care.

 

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Dealing with the challenges of changing eye conditions as we age - Highlands Today

Dealing with the challenges of changing eye conditions as we age - Highlands Today | Boost your patient loyalty! | Scoop.it
Dealing with the challenges of changing eye conditions as we age Highlands Today As we age, there are significant gradual changes that occur, including reduced pupil size, dry eyes, loss of peripheral vision, decreased color vision and vitreous...
Jacques's insight:

Through the implantation of modern digital technology, patients are becoming more aware of the importance of regular eye care.

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Jacques's curator insight, March 17, 3:44 AM

Through the implementation of digital eyecare technology; patients are becoming more aware of the importance of regular eyecare.  

Jacques's curator insight, March 17, 6:52 AM

Through the implementation of modern  digital technology, patients are becoming more aware of the importance of regular eye examinations.

Rescooped by Jacques from Integrated Brand Communications
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Choosing the Customer Experience Metrics that Matter

Organizations are discovering that loyalty is highly correlated with customer experience. While any organization can improve segments of its customer experience, it takes more than a few superficial changes to create significant changes that deliver long lasting results.

 

In the coming years, customer experience management solutions will no longer serve as a luxury — they will become a competitive necessity. Customer experience programs that report actionable intelligence can give organizations a competitive advantage by optimizing their customer service to retain and expand their customer base.

 

Recent research from Ovum indicates that retail banks across the globe will see IT spending grow 3.4%, reaching US$ 118.6 billion in 2013, as CIOs focus on customer satisfaction and revenue growth. According to Forrester’s State of Retailing survey report, online retailers in 2013 will get back to basics by focusing on strategies and tactics to improve the customer experience and increase web conversion and loyalty across all devices, especially mobile.

 

Any organization seeking to implement a customer experience program will need a quantitative method to track the experiences of its customers. The correct metrics will allow an organization to consistently monitor how it is performing over short- and long-term periods, as well as compare performance across channels and geographies.

 

Choosing the right set of metrics allows an organization to also accurately measure changes in customer interactions and develop solutions to improve them where necessary.


Via Russ Merz, Ph.D.
Jacques's insight:

Knowing your costumer is key to success... 

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Russ Merz, Ph.D.'s curator insight, March 15, 2013 5:56 PM

Six metrics are suggested.

Rescooped by Jacques from Aspire Limited Weekly Update - 14th October 2012
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How to Prevent 50% of All Hiring Mistakes

How to Prevent 50% of All Hiring Mistakes | Boost your patient loyalty! | Scoop.it
Hiring is too important to leave to chance. Here’s the problem: if you like someone when you first meet, you maximize their positives and minimize their negatives.

Via Laura Duquemin
Jacques's insight:

Your business is an engine and the employee is the fuel. So be sure to hire the right individuals.

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Rescooped by Jacques from Drs. McIntyre, Garza, Avila, & Jurica
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Appropriate eye care lacking for diabetes patients

Appropriate eye care lacking for diabetes patients | Boost your patient loyalty! | Scoop.it
Less than half of those with diabetic macular edema were told that their eyes were affected.

Via UpTempo Group
Jacques's insight:

Diabetic patients are effected  most! 

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UpTempo Group's curator insight, January 8, 2:04 PM

An annual eye exam is an important vist for those at risk of diabetes or currently diagnosed with diabetes.

UpTempo Group's curator insight, January 8, 2:05 PM

An annual eye exam is a very important aspect of managing your health if you are at risk for developing diabetes or if you have been diagnosed with diabetes.

UpTempo Group's curator insight, January 8, 2:07 PM

An annual eye exam is very important for those at risk of diabetes or if you have already been diagnosed with diabetes.

Rescooped by Jacques from digitalNow
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6 Habits of Super Successful People

6 Habits of Super Successful People | Boost your patient loyalty! | Scoop.it
There is no 'secret' to success. You need discipline, perseverance, and six simple skills that anyone can (and should) build into in their daily routine.

Via Don Dea
Jacques's insight:

Learn how to become successful one day at a time... 

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Don Dea's curator insight, April 18, 2:07 AM
1. Keep Your Eye on the Ball

Don't let the obstacles in your path keep you from your goals. View challenges as opportunities to learn and grow. To stay ahead, in business or anything else, you must be able to see situations from all angles and adopt the broadest possible perspective. If your ride has been a smooth one you won't be prepared for the inevitable bumps.

2. Learn How to Say No

It's far better to say no to a project you aren't fully able to take on, rather than say yes and produce poor quality work or lose your focus on what matters most. Learning to say no when it is in your personal best interest, or in the interest of your company, is an extremely valuable skill. Make a list of the things that are most important to you and that you must do yourself, and then delegate the things that can and should be done by someone else. Free yourself from daily busywork and you'll open up time for new opportunities

Rescooped by Jacques from Patient engagement
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How patients learn in the digital age (Infographic)

How patients learn in the digital age (Infographic) | Boost your patient loyalty! | Scoop.it
How Patients Learn In The Digital Age infographic by HealthEd.

Via Saverio M Rinaldi
Jacques's insight:

One has to embrace technology in order to sustain growth and build your patient base.  

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Minorities Experience Disparities When It Comes To Diabetic Eye Health - Huffington Post

Minorities Experience Disparities When It Comes To Diabetic Eye Health - Huffington Post | Boost your patient loyalty! | Scoop.it
Minorities Experience Disparities When It Comes To Diabetic Eye Health Huffington Post Since 2002 non-Hispanic whites with diabetes have consistently sought eye care more frequently than minority patients; the largest disparity was noted in 2008,...
Jacques's insight:

Annual screenings are imperative, especially for patients with diabetes.

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Dealing with the challenges of changing eye conditions as we age - Highlands Today

Dealing with the challenges of changing eye conditions as we age - Highlands Today | Boost your patient loyalty! | Scoop.it
Dealing with the challenges of changing eye conditions as we age Highlands Today As we age, there are significant gradual changes that occur, including reduced pupil size, dry eyes, loss of peripheral vision, decreased color vision and vitreous...
Jacques's insight:

Through the implementation of modern  digital technology, patients are becoming more aware of the importance of regular eye examinations.

more...
Jacques's curator insight, March 17, 3:44 AM

Through the implementation of digital eyecare technology; patients are becoming more aware of the importance of regular eyecare.  

Jacques's curator insight, March 17, 4:34 AM

Through the implantation of modern digital technology, patients are becoming more aware of the importance of regular eye care.

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Dealing with the challenges of changing eye conditions as we age - Highlands Today

Dealing with the challenges of changing eye conditions as we age - Highlands Today | Boost your patient loyalty! | Scoop.it
Dealing with the challenges of changing eye conditions as we age Highlands Today As we age, there are significant gradual changes that occur, including reduced pupil size, dry eyes, loss of peripheral vision, decreased color vision and vitreous...
Jacques's insight:

Through the implementation of digital eyecare technology; patients are becoming more aware of the importance of regular eyecare.  

more...
Jacques's curator insight, March 17, 4:34 AM

Through the implantation of modern digital technology, patients are becoming more aware of the importance of regular eye care.

Jacques's curator insight, March 17, 6:52 AM

Through the implementation of modern  digital technology, patients are becoming more aware of the importance of regular eye examinations.