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4 Examples of Excellent Twitter Customer Service | Social Media Examiner

4 Examples of Excellent Twitter Customer Service | Social Media Examiner | Biz2020 | Scoop.it
Customer service strategy: how to provide exceptional customer service on Twitter and help improve how your customers perceive your company.
Stefano Magliole's insight:

Il Customer Care attraverso social media... alcune best practices...

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Infographic of the Day: Seven Types of Social Media Fans & How to Engage With Them - SociallyStacked - Everything Social for Small Businesses and Agencies

Infographic of the Day: Seven Types of Social Media Fans & How to Engage With Them - SociallyStacked - Everything Social for Small Businesses and Agencies | Biz2020 | Scoop.it
Stefano Magliole's insight:

7 tipologie di utenti che seguono l'azienda sui social network: molto utile la categorizzazione ma anche le sfide che ogni tipologia porta con sé... 

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XeroxVoice: Social Media Customer Service is a Failure!

XeroxVoice: Social Media Customer Service is a Failure! | Biz2020 | Scoop.it
By Frank Eliason The headline to this post is certainly not a statement you would expect to hear from the person formerly known as @ComcastCares, but I think it is an important perspective to consider if we are to build stronger relationships with...
Stefano Magliole's insight:

Stop being afraid of your customer! If anyone is afraid to speak to a customer, you are doing the wrong things

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