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Customer engagement is changing the way companies do business and quickly becoming a key factor in customer retention and attraction. Customer engagement is an ongoing process that touches each sta...
Learn why Net Promoter Score is relevant to the marketer, straight from Fred Reichheld, the NPS inventor.
You're not in an infomercial, so stop acting that way on sales calls. Here's a better approach.
By now you have likely read or heard about Amy’s Baking Company Bakery Boutique & Bistro's "epic" meltdown on Facebook.
If your sales reps need help achieving their goals, follow these tips to help them make the most of their roles.
Career Management - Many career-minded marketing professionals we coach tell us they are too busy working in their career to work on it. Sound familiar? If so, it's time to switch from autopilot ...
Suffering from underperforming marketing KPIs? Read this post and learn how to fix those guys!
Metrics & ROI - A lot of marketing organizations today think that they are on the path to greater insight because they now have analytics technology. The reality is that it takes a significant ...
Social Media - Unlike Twitter and Facebook, where brands drive engagement with their content through official accounts and pages, 70% of brand engagement on Pinterest is generated by the community itself, according to ...
Email Marketing - Though email campaign process metrics such as delivery, open, and click-through rates have their place, if you don't look beyond them... the true impact of your email marketing—and opportunities for ...
One of New York job coach Robert Hellmann’s clients had an impressive résumé as a senior human resources manager. The client had logged 20 years of experience, managed 30 people and commanded a budget of $10 million.
An unexpected national drama can wreak havoc on social media reputations if you're not aware of the Social Media Code of Conduct
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While we think of metaphors as mainly word-based, visual metaphors can be a potent selling tool. They can both engage the brain like text metaphors and stimulate the viewer’s senses in a way that words alone may not.
Don't miss the 2013 Toastmasters International Convention, August 21-24 in Cincinnati, Ohio.
Marketing Strategy - Many companies at all stages invest time in planning but lack the processes and leadership needed to ensure a strategy achieves the desired results. Failure is expensive and wastes precious ...
Running a company, or Marketing, is like running a sports team: You put together a strong team, give them tools to become all-stars, and motivate them. Here's how small-budget Moneyball tactics can lead your team to victories.
The band needs to cut prices without damaging their brand.
Sales - How has the sales profession changed since the martini-soaked Mad Men era? In the following infographic, Lead360 explores how fundamental sales strategies have evolved in the world of sales since ...
In today’s workplace, if you want to stand out as a valued employee, don’t bring problems to your manager -- bring solutions. Why? Because there are too many problems for managers to solve all by themselves; that’s why you were hired.
If solid company culture is something you seek, Netflix's former chief talent officer would want you to take a peek.
Exceptional leaders differentiate themselves by doing a few things better. Here are six things you can learn from them.
If and when it's employed properly, humor can be a key to success at work. Here's how.
Get tips on how to improve your social media marketing that all stem from real research and data.
Customer Relationships - Moving from one-size-fits-all broadcasting to highly targeted communications that are personalized and timely, and in the consumers' preferred channel... that's the proven path to marketing success in today's world.
Big data has enabled many firsts. It was used to develop the atomic bomb that ended WWII. It was used to put a man on the moon. And now it is used every day in every way through the devices we carry around in our pockets--our mobile phones.
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