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A design thinker’s cheat sheet

A design thinker’s cheat sheet | Design thinking | Scoop.it
As an entrepreneur, I have been designing products, services and solutions for most of my professional life. Still, I have never considered myself a designer — not until now. So, what changed?
Burrough's insight:

Love this post because it's so true, once you start thinking like a designer you inevitably start applying similar processes outside of work in the rest of your life.

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Mary Perfitt-Nelson's curator insight, October 23, 2013 5:52 PM

Nice way to think if you are designing learning!  

Design thinking
What is design thinking? what's it good for? how do you do it? who is doing it? why do you do it?
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Welcome to Design Thinking

Welcome to Design Thinking | Design thinking | Scoop.it

This topic is all about design thinking - big shock right?

 

I'm really passionate about how we can use ideas from design thinking to improve pretty much anything, from what we do at work, to what we do at home and how we contribute to society.

 

I like to curate a mix of how to's, examples of design thinking in practice and interesting content from related fields.

 

I hope you find this resource useful, let me know if you have a similar interest in the topic. If you're new to design thinking I recommend you start with the following post:

 

http://sco.lt/5kCmK9

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Mapping the Journey – Experience Beyond the Screen


Via Michael Sabah
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Great walk-through of how to chart a customer journey/experience map

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Avocado an intuitive interaction design tool for fast iterations

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Who is On the Ideal Design Thinking Team? PDAgroup

Who is On the Ideal Design Thinking Team? PDAgroup | Design thinking | Scoop.it
Knowing the Shapes of Your Members May Enhance Your Team (Who is On the Ideal Design Thinking Team?
Burrough's insight:

Interesting post on the jargon that has sprung up around the people/recruitment side of design thinking.

 

It began with T-shaped people - people who have are experts in one field (represented by the vertical) but willing and able to reach across and collaborate with experts from other fields (the horizontal line).

 

This much I knew, but apparently now we have Pi shaped (this is not the same as Pie shaped, so be careful) V shaped, I shaped, H shaped and so on.

 

I suspect at this point they may have startef making it up, but if you hear this talk anywhere you will at least look like you're ahead of the game.

 

(Reading time: <3mins Rating: Curious and quite amusing)

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DESIGNTHINKERS BOOTCAMP WEEK AMSTERDAM MAY 2014

DESIGNTHINKERS BOOTCAMP WEEK AMSTERDAM MAY 2014 | Design thinking | Scoop.it
(English spoken) The DesignThinkers Bootcamp offers a unique team of internationally recognized and highly experienced Design Thinking practitioners from the business, design and academic world.
Burrough's insight:

This looks like a fantastic opportunity to immerse yourself in design thinking for a whole week with some highly respected thought leaders.

Time to start saving!

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This is Service Design Thinking - Book Trailer

Brilliant 90 second animation to introduce the topic of Service Design thinking and the book about that very topic - More info about this book at http://ThisIsServiceDesignThinking.com 

Burrough's insight:

Lots in common with design thinking, as you might expect. But probably a better angle to introduce the concepts (human centered design etc) and methods to many businesses.

 

Viewing time: 01:27 Rating: Eye catching, well produced intro

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Best Examples of How To Dramatically Improve User Adoption for Any Web App via User Onboarding

Best Examples of How To Dramatically Improve User Adoption for Any Web App via User Onboarding | Design thinking | Scoop.it

Via Robin Good
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Robin Good's curator insight, January 24, 11:39 AM



If you are looking for concrete examples of how you can significantly improve user adoption of your new online service, you better check out this new mini-site dedicated to illustrate in detail how popular online services turn the sign-up and getting started process into a success.


For each service reviewed you can flip through an illustrated slideshow that highlights each and every detail that makes a difference in the signup process.


Free to use.


Very useful. Simple to understand. 9/10


Check it out now: http://www.useronboard.com/ 


http://www.useronboard.com/onboarding-teardowns/ 


UserOnboard is the work of Samuel Hulick.





Thorsten Strauss's curator insight, July 12, 6:25 AM

Best practice: onboarding. Best overview I have seen so far. Really good. 

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4 Ways To Find Inspiration Everywhere

4 Ways To Find Inspiration Everywhere | Design thinking | Scoop.it
Can the world around you make you more creative? Yes. Yes it can. Heres how.
Burrough's insight:

A good article to motivate us to recognise and embrace some practical things we can all do to be more creative.

 

(Reading time <7mins Rating: Useful if you're feeling a bit jaded)

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Belva Jennings's curator insight, March 4, 11:37 AM

Creativity can spring from anywhere...

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The Little Book of IDEO: Values

We wrote this to give you a sense of IDEO’s culture—the ties that bind us together as coworkers and as people. Read more: http://blog.slideshare.net/2014/01
Burrough's insight:

Nice insight into what makes the Ideo culture tick.

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12 Tips for Early Customer Development Interviews (Revision 3) — giffconstable.com

12 Tips for Early Customer Development Interviews (Revision 3) — giffconstable.com | Design thinking | Scoop.it
Note: also see my 11 Customer Development Anti-Patterns post.  Each time I give a talk introducing people to qualitative “customer development” conversations, I try to revisit my points.
Burrough's insight:

Solid tips for carrying out any kind of user interviews. Really useful for the Understand/Empathy stage of design thinking, but also for getting feedback after ideation, prototyping, or of course testing.

 

(Reading time: <5mins - Rating: Useful)

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How Design Thinking Could Make Your New Year's Resolutions Stick

Introducing Design for Living, an advice column in which we apply design thinking to everyday pro...
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Why wouldn't you use design thinking to solve your everyday personal problems, ok maybe not the whole process, but as a way of thinking about your own problems differently.

 

(Reading time: <5mins - Rating: Quite interesting)

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Pretty Ramp Machine

Pretty Ramp Machine | Design thinking | Scoop.it

"Ramps are so low tech as to be barely noticeable as a technology at all. Artist, designer, and academic Sara Hendren wants to re-enchant them, turning them into something that designers might notice again and begin to work with. It’s part of Hendren’s larger aim to widen what people think about when we think about bodies and technology."

Burrough's insight:

This is a beautiful example of human centered design in action - that much is pretty obvious, but what's really powerful is how Sara Hendren completely reframes the "problem". Instead of looking at people as being disabled by the things their bodies can't do, she says it's the design of our environments that disable us. Which is true for everyone no matter how able bodied you are.  

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Design Thinking: User Empathy

Small introduction to doing Design Thinking: User Interviews. Involves key DT ideas like Empathy and Brainstorming.
Burrough's insight:

Nice summary of the core parts of the design thinking process. Good section on preparing and carrying out interviews.

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The Science Of Brainstorming

The Science Of Brainstorming | Design thinking | Scoop.it
Our hunt for the eureka moment may be in vain. New research suggests analogies can help your team come up with great new ideas.
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More praise for using analogies to help the creative process

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Designing the Good Life: The Ethics of User Experience Design

“You cannot not communicate,” psychologist and philosopher Paul Watzlawick once famously said. Similarly, whatever we create as user experience designers influ…


Via Fred Zimny
Burrough's insight:

A feast of thought provoking ideas and examples for anyone who designs anything.

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the secret skill behind being an innovator

the secret skill behind being an innovator | Design thinking | Scoop.it
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Why analogies are an essential part of the creative, innovation process
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Design Thinking

Design Thinking | Design thinking | Scoop.it
This course is tailored for everyone who is involved or interested in creating or managing successful innovation - you could be a student, a designer, a mana...
Burrough's insight:

Another design thinking MOOC, this time from a European team. I'm going to give it a go, as it will be good to (hopefully) get a contrasting perspective to all the Ideo stuff.

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Integrating Lean Startup and Design Thinking | Integrative Innovation

Integrating Lean Startup and Design Thinking | Integrative Innovation | Design thinking | Scoop.it
Both Lean Startup and Design Thinking are promising approaches in order to target innovation. The Lean Startup concept is an appropriate choice for creating new businesses through development of an already existing idea ...
Burrough's insight:

Very useful piece summarising a much longer paper (find the link in the article) which looks at combining the rigour of Lean Start up with the creativity of Design Thinking. 

 

This is a really helpful piece of work, I particularly like the idea of testing after the point of view statement. because this is one of the hardest parts to get right in the design thinking process and one of the most important.

 

(Reading time: <5mins Rating: Must read for anyone familiar with both approaches, a rare article that goes beyond the "here's what IDEO do" norm)

 

(The full paper is a 12 page PDF)

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RIP+MIX: a simple tool to create idea mashups

RIP+MIX workshop: a simple tool to transform thinking (Workshop) by Hazel White & Mike Press – University of Dundee RIP+MIX is a fast, effective and engaging
Burrough's insight:

These slides come from a session at the last Service Design Network conference and they show how to apply this simple innovation technique.

 

Viewing time <5mins Rating: Practical/Useful/Simple

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RSA Shorts - The Power of Empathy - YouTube

What is the best way to ease someone's pain and suffering? In this beautifully animated RSA Short, Dr Brené Brown reminds us that we can only create a genuin...
Burrough's insight:

Watch this for a different perspective on empathy.

 

Brene Brown illustrates the difference between sympathy and empathy, in this excellent short animation of an extract of one of her talks.

 

Recommend watching her TED talk on the Power of Vulnerability http://www.ted.com/talks/brene_brown_on_vulnerability.html

 

(Via Sir Ken Robinson)

 

(Viewing time >3mins Rating: enlightening)

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How design thinking can pave the way to successful innovation - InformationWeek – IT news & articles

How design thinking can pave the way to successful innovation - InformationWeek – IT news & articles | Design thinking | Scoop.it
Ganapathy Subramanian, VP – Design & New Applications, SAP Labs India, explains how
design thinking can help organizations get to the next level and ensure successful innovation
Burrough's insight:

There's nothing new in here, but it's a well written article that explains the key things you need to know about design thinking:

Leading with empathy

Feasible/Desirable/Viable

Mindset

 

You may find it's a useful resource to share with anyone you are trying to educate or influence.

 

(Reading time <5mins rating: a concise introduction)

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Design Thinking for Knowledge Management!

Design Thinking for Knowledge Management! | Design thinking | Scoop.it
Burrough's insight:

KM seems like a great area to apply a design thinking mindset and process. It's certainly a "wicked problem" because most companies fail to do it effectively.

 

There is one fairly major issue with the post above:
"There are no judgments in design thinking"

 

That's simply not true. During brainstorming, judgment is deferred, not removed. Design thinking talks about Ideation which has two parts - divergent brain storming, then convergent selection and evaluation.
Design thinking is about harnessing creative AND analytical thinking, not one or the other.

 

(reading time: <4 minutes - Rating: A good example of applying DT to new fields)

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Up On The Wall: How Working Walls Unlock Creative Insight | Smashing UX Design

Up On The Wall: How Working Walls Unlock Creative Insight | Smashing UX Design | Design thinking | Scoop.it
In this article, you will learn how displaying data and ideas on working walls can enhance your design thinking process by helping you to rearrange concepts and unlock breakthrough insights.
Burrough's insight:

This is a brilliantly practical article that maps different ways of using large wall spaces against the design thinking process. Laura Busche provides templates for each example and a host of really interesting and valuable links to further reading.


(Reading time: <10mins - Rating: Highly Recommended)

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SCAMPER is a reliable and effective tool for generating product or service innovations | Destination Innovation

Burrough's insight:

Using different lenses to look at a problem or idea is a key part of design thinking. This is a great example of using that approach to brainstorm, from Paul Sloane.

 

For further reading check out Jesse Schell's The Art of Game Design: A book of lenses (you don't have to be a game designer to learn a lot from this book!) http://artofgamedesign.com/

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User Research Basics | Usability.gov

User Research Basics | Usability.gov | Design thinking | Scoop.it
User research focuses on understanding user behaviors, needs, and motivations through observation techniques, task analysis, and other feedback methodologies.
Burrough's insight:

Brilliant summary of basic user research techniques employed by User Experience (UX) professionals. UX and design thinking have a lot in common with each other and that's putting it mildly.

 

This covers:

Card Sorting

Contextual Interviews

Personas

Parallel design

Prototyping

Task Analysis and loads more

 

This is a fantastic resource from the clever people at gov.uk - essential bookmarking

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