CRM is red-hot, Gartner claims. Or, shall we say, green-hot. Gartner officials said last year customer relationship management (CRM) will be worth $36.5 billion. "Without a doubt, the CRM industry has never been more exciting than it is now," said Clint Oram, SugarCRM co-founder and CTO. "Companies are driving CRM projects like I have never seen before. All of the major technology shifts of the past ten years, from cloud to mobile to social to big data, have all converged t Topic: Customer Experience.
Via Thomas Faltin