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Rescooped by repeatagain from Library world, new trends, technologies
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Designing Better Libraries » Getting Community Members Beyond The Level One Library Experience

Among the more recognized and often repeated findings emerging from Ithaka S & R’s faculty research studies, including the recent 2012 report, is the revelation that faculty primarily perceive the academic library as their purchasing agent.

[...]

Four levels of user experience (column titled “Building Customer Communities is the Key to Creating Value“) and how to get there:

 

1. In Level One the organization is perceived by its customers as simply the supplier of some commodity

2. A Level Two experience would represent an improvement for librarians because it moves beyond content to a state where community members believe you help them accomplish something, but it’s more than just basic productivity.

3. At Level Three there is more engagement, emotional connection and relationship building.

4. the library achieves platform status.

 


Via Karen du Toit, Patrick Provencher
repeatagain's insight:

what libraries deliver is a level one experience – and we need to do better than that...

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Karen du Toit's curator insight, May 7, 2013 8:25 AM

Assessment of library experiences, and how to go to an engaged relationship with users!

Rescooped by repeatagain from Le Printemps de Septembre—à Toulouse
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Et si vous étiez un livre, quel livre seriez vous? [Printemps de Septembre 2012, Toulouse]

Et si vous étiez un livre, quel livre seriez vous? [Printemps de Septembre 2012, Toulouse] | bibliotheques, de l'air | Scoop.it

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Via Le Printemps de Septembre—à Toulouse (festival de création contemporaine)
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