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d'autres façons de voir, des pistes à creuser (ou pas) ; fil de veille de charlotte henard
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Rescooped by repeatagain from Library world, new trends, technologies
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Designing Better Libraries » Getting Community Members Beyond The Level One Library Experience

Among the more recognized and often repeated findings emerging from Ithaka S & R’s faculty research studies, including the recent 2012 report, is the revelation that faculty primarily perceive the academic library as their purchasing agent.

[...]

Four levels of user experience (column titled “Building Customer Communities is the Key to Creating Value“) and how to get there:

 

1. In Level One the organization is perceived by its customers as simply the supplier of some commodity

2. A Level Two experience would represent an improvement for librarians because it moves beyond content to a state where community members believe you help them accomplish something, but it’s more than just basic productivity.

3. At Level Three there is more engagement, emotional connection and relationship building.

4. the library achieves platform status.

 


Via Karen du Toit, Patrick Provencher
repeatagain's insight:

what libraries deliver is a level one experience – and we need to do better than that...

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Karen du Toit's curator insight, May 7, 2013 8:25 AM

Assessment of library experiences, and how to go to an engaged relationship with users!

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The Children's Library of the Future [21ST CENTURY ANALOG BOY]

The Children's Library of the Future [21ST CENTURY ANALOG BOY] | bibliotheques, de l'air | Scoop.it

 

Dispositifs et prototypes mis en place au Danemark : The Children's Interactive Library

 http://www.aakb.dk/node/466 (2004 - 2008)

 

et aussi : 

http://www.interactivespaces.net/projects/project.php?projectId=31 &nbsp

 

"Le projet permettra d'élaborer des prototypes de nouveaux services et des installations intégrées dans les espaces physiques de la bibliothèque de ce défi, soutenir et promouvoir la curiosité dans le jeu des enfants et des activités d'apprentissage. Les prototypes seront suffisamment ouverts, compréhensibles et robustes pour faire partie dans les activités des enfants de tous âges. Le départ de base pour le processus de recherche et d'innovation est que les technologies développées ne sont pas seulement déployées, comprises et utilisées, mais appropriées à l'utilisation - les artefacts obtenir leur pleine fonction et la signification de l'utilisation par les enfants et les bibliothécaires"

 

(rescoopité de Steeve Matthews, 21st Century Libraries)

 

#bibliomix

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