Beyond Marketing
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Problematic, tools, news, in marketing and beyond to develop ecosystemic vision
Curated by Denis Failly
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Marketing and the CIO race to see who can waste more money on CRM initiatives.

Marketing and the CIO race to see who can waste more money on CRM initiatives. | Beyond Marketing | Scoop.it

Anyone whose job it is to improve the customer experience (unless you are a Chief Customer Officer reporting to the CEO with Board approval and support) has a tough mission. Almost an impossible one. You are playing the Role of Roscoe Arbuckle in the Keystone Cops, running about with seeming authority, sycophants in tow, but ultimately failing. The reasons are well known by consumers, but appreciated less by most corporate officers outside of a few visionary businesses. It was pretty straightforward to understand the customer when they walked into the store. It is crazily difficult to understand them when 90 percent of the time they are outside of your control when talking about your goods and services.

Denis Failly's insight:

'...leaders in Digital Marketing or Social Media or the office of the CIO  are still tasked with tactical goals that are inconsistent with an understanding of the overall customer experience"

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5 Essential B2B Lead Generation Ingredients that Never Fail

How is this (example of French Restaurant of Paul Bocuse)  of any significance and relevance to our B2B demand generation world? To my mind, there is a lesson to be learned about how to make success enduring...

Denis Failly's insight:

The proof by French Gastronomy ;-)

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Agile Marketing Series: A Deep History of Business Management, Part 1

“Agile” describes a deeper trend in business management: to concentrate on a new way of doing business that strives for innovation while minimizing the
Denis Failly's insight:

From Efficiency Era to Agile Era, an historical review

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Tapping into the minds of your audience: The psychology of social media

Tapping into the minds of your audience: The psychology of social media | Beyond Marketing | Scoop.it

hen planning their content marketing campaigns.

The tendency is to think "what shall we give our audience?" when it is just as important to ask "why should they care?"

I am fascinated by the whole psychology of social media: What motivates people to take certain actions, such as overshare the minutiae of their life, or angrily "out" brands on social networks rather than complain directly to them in private, or retweet unproven allegations (and therefore get sued), and so forth?

As well as these inevitable threats there lie opportunities for marketers if they can understand what motivates people to retweet, share, plus one, like and comment on content.

We hear a lot about the word “engagement”, but just what is it? We see that as the point at which customer-focussed content linked to business objectives meets the demands that target audiences want satisfied, be that the answer to a specific question, a general quest for knowledge in a particular field or just purely entertainment.

If marketers can find that sweet spot where their content satisfies consumer demand then they stand a chance at being successful at content marketing. They have achieved engagement

 

 

Denis Failly's insight:

In the piost the Maslow Model is used :

The vision of Maslow and his hierarchy of needs remains fairly mechanistic, a higher need can not be satisfied without the satisfaction of preceding one. Given the complexity of human and ecosystem around it, are we sure of that (especially as everything leads us to swim in the "massively parallel", in the "simultaneous" and less in the sequential or linear). Finally Maslow built his pyramid in a Western context only for a certain population and in the 40s!. The trend today is to creolization, interbreeding and hybridization of all kinds ...
I am always skeptical when we try to fold the reality to make it enter in a model as Maslow Pyramid !

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You Are Not a Bot. Stop Marketing Like One.

You Are Not a Bot. Stop Marketing Like One. | Beyond Marketing | Scoop.it
Marketers face a groundswell of exponential technological advancement that promises to change everything from how we market to the type of value we bring to the table. We need to adapt, and adapt now, or watch bots take our jobs.
Denis Failly's insight:

We must be hybrid marketers with serious expertise on the technical side. But the data’s just the first step. We need to know what it means. And we need to know what to do about it. 

That’s where human value comes into play. 

In a world of machine-generated noise, marketers who can identify meaningful signals for executives and tell the story of why they’re actionable will have the keys to the kingdom.

It’s not about the new tools or the advanced analytics. It’s about honing the way you think to find insight where others can’t.

It’s not about the what any more. It’s about the why."

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Be Where Your Prospects Are: Your Business Needs Complete Marketing

Be Where Your Prospects Are: Your Business Needs Complete Marketing | Beyond Marketing | Scoop.it
Don't put all of your eggs in one basket by only focusing on the latest and greatest. Diversify your efforts to and make sure you have a complete marketing strategy.
Denis Failly's insight:

Many people are extrapolating that since social is huge (which is obvious) and everyone is talking only about content marketing, that today’s CMO just needs to concentrate on one or both of these and the demand generation problem is solved. This is clearly not the case. ..

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Marketing And The Internet Of Things

Marketing And The Internet Of Things | Beyond Marketing | Scoop.it
What is the "Internet of Things" and how will it impact marketing in the future? Read this for some excellent resources and my view.
Denis Failly's insight:

In Augmented Environment, via IOT, we'll have a Augmented Marketing  a pervasive, seamless and real time Marketing

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Beyond Lead Generation: How to Use Content for ...

Beyond Lead Generation: How to Use Content for ... | Beyond Marketing | Scoop.it
Content marketing is more than just lead generation. Learn how to use content for all stages of your funnel.
Denis Failly's insight:

Great content is for multiple purposes : lead generation, SEO, traffic, nurturing, and retention

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Predictive Analytics: Building the ROI of Social Media

Predictive Analytics: Building the ROI of Social Media | Beyond Marketing | Scoop.it

As part of my IBM training this week, we learned data mining as a tool to manage data and make decisions that build your ROI. How predictive analytics builds your ROI."

Denis Failly's insight:

Interesr of predictive analysis and example of scenarios

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SEO Checklist for 2013 (Infographic)

SEO Checklist for 2013 (Infographic) | Beyond Marketing | Scoop.it
Search Engine Optimisation has changed heavily over the last few years which is why I've created this guide.
Denis Failly's insight:

A good review of SEO

Dave Rothacker's curator insight, May 22, 8:17 AM

SEO - a subject I always need refreshed on - not to mention how quickly it goes out of date.

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53 Actionable Content Marketing Metrics

53 Actionable Content Marketing Metrics | Beyond Marketing | Scoop.it
Content marketing is about attracting the right target audience and getting them to take appropriate action as a result of engaging with your content. Content marketing metrics is about measuring the results.
Denis Failly's insight:

Use it as a Memo

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Influencer marketing is the new Eldorado: who will lead the gold rush?

In this two part post, I’ll cover the rise of influencer marketing as a promising practice for social businesses and how to win the race to seize its benefits.

This first post will detail why influence marketing will enjoy very strong increases in marketing investment from brands in the coming years as they will realize it is a key element of their digital communication strategy.

Influencer marketing is expected to be one of the fastest growing areas of social media in the coming years and a new area of focus for brands engaging in social media marketing.

Some say it is the new Eldorado. Should we be surprised?

Denis Failly's insight:

Invest on Inluencers is more subtle than just focus on Facebook or Twitter.

Think in term of combination

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We Live in A SaaS World [Infographic] |

We Live in A SaaS World [Infographic] | | Beyond Marketing | Scoop.it

Businesses of all sizes are embracing SaaS, or Software-as-a-Service, which is a software distribution model in which applications are hosted by a vendor or service provider and made available to customers over a network, typically the Internet. With this software delivery model, software and associated data are centrally hosted on the cloud. How does SaaS differ from other cloud models, including the Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (PaaS) models?

 

 

Denis Failly's insight:

To understand the Saas world

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What's the Future of Business

A visual experience with infographics, cartoons, and stats from Brian Solis' new book, What's the Future of Business

Denis Failly's insight:

Rethink your business model to incorporate the power of user experiences

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B2B Complex Sales: the 4 states of the buying decision mindset

B2B Complex Sales: the 4 states of the buying decision mindset | Beyond Marketing | Scoop.it

There's been a lot written - some of it by me - about the stages B2B prospects tend to go through in their buying decision process, and the need to align your your sales and marketing tactics accordingly. Of course, their journey is rarely linear: at any point they can choose to move forwards, revert to a previous stage, put the project on hold, or abandon the journey altogether.

But the stage your prospect is currently at isn't the only thing you need to be aware of when it comes to understand their likely buying behaviour: you also need to understand something about the state of their thinking about what they are trying to achieve, and how they think they might go about achieving it.

Denis Failly's insight:

A new interesting visual example, that is out of traditional vision of funnel

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Map Content to the 5 Phases of the B2B Buyer Persona Buying Cycle

Denis Failly's insight:

This post has to make us realize how the reality is more complex, whence the difficulty to integrate complexity in linear or simplistic model.

 

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The Magnificent 7: Using the Seven Most Effective Lead Generation Tactics

"When it comes to lead generation, many marketers aren't sure which are the best marketing tactics to use to provide their company with the largest number of qualified leads"

Denis Failly's insight:

No frozen rules, it's a case by case process, with subtle combination, that must be dynamic and adaptative

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The Purpose of a Collaborative Strategy

The Purpose of a Collaborative Strategy | Beyond Marketing | Scoop.it
value the organizational goals and behavior need to adjust in order to thrive in the new realities. Strategic thinking has historically been guided by theories
Denis Failly's insight:

10 Principles of collaborative strategy

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How to Reduce Your Company’s Churn Rate

Relevant customer data and communication approaches are key There’s no denying that customer churn can slow the growth of a company over time. It’s an
Denis Failly's insight:

"Transforming the information you have about your customers into knowledge can grow your business and create even more loyal customers"

Ok but in B2B for example you can also call your customer to understand what's wrong, what I want to say is : don't forget the dialogue and qualitative

dimension in churn rate analysis.

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Embrace the Era of Marketing Automation

Embrace the Era of Marketing Automation | Beyond Marketing | Scoop.it

Want to increase qualified leads more than fourfold? What used to be a vapid sales pitch is now a quantitative reality – over the past decade, enterprise technology has exploded onto the scene and fundamentally changed organizational processes and management. Departments outside of IT have embraced technology, with Finance leveraging ERP to improve accounting and billing processes, Sales taking advantage of SFA to better connect with and manage prospects, and more recently, Marketing turning to marketing automation to streamline, automate and measure the efforts needed to reach, nurture and convert the increasingly empowered consumer at scale.

Denis Failly's insight:

Off course Marketo is often mentioned in this post, it exists several other suppliers on these market : Pardot, DemandeBase, Eloqua...

 

Sirius Decisions predicts that adoption rates will increase by 50% by 2015, and Marketo’s President and CEO Phil Hernandez claims that 30-50% of marketing automation activities will expand beyond customer acquisition to include customer lifetime value, cross-selling, upselling and retention this year. This increased adoption of marketing automation drives real results – Nucleus Research found that 95% of companies surveyed last year reported seeing marketing automation benefits including increased productivity across sales and marketing.

But to achieve its true promise marketing automation requires tight integration with other critical business critical systems

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How Google Ruined Marketing

How Google Ruined Marketing | Beyond Marketing | Scoop.it

Marketing wasn’t supposed to be a zero-sum game.

Your competitor bought a TV commercial, you bought a TV commercial. They bought radio time, you bought radio time. Even if they bought every available second of radio time on one station, you could buy time on another, or go to a completely different medium.

That promoted two good things:

Creativity in advertising. Creativity entertains consumers and forces brands to take a hard look at themselves every few months. This inspires a kind of corporate self-awareness that keeps the best consumer and business brands sharp.Great products. Products with high value get a huge advantage. The same properties that enable great marketing and advertising drive great products: Clear vision, quality, usefulness, and creativity (that keeps coming up, doesn’t it).

Of course, business has always been a zero-sum game, in a way: If you win a customer, that’s one less customer for your competitor. But the competition for actual share of voice plays out in a huge arena where ties are possible. Yours and your competitor’s marketing campaigns might be equally good, and you might win the same amount of business.

Alas, none of this is true any more. Google ruined marketing.

Back before Google, two companies spending the same dollars to market competitive products could win solid marketshare. Not any more.

Well, OK, Google didn’t exactly ruin marketing. It, and other search engines turned it into a nasty, zero-sum game. But saying ‘Google ruined marketing’ will get more people to read and link to this article, which is critical for my company’s SEO…

 

 

Denis Failly's insight:

4 key wounds inflicted upon marketing by Google and search-driven marketing culture:

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The Ultimate Resource for 2013 Inbound Marketing Stats and Charts [SlideShare]

The Ultimate Resource for 2013 Inbound Marketing Stats and Charts [SlideShare] | Beyond Marketing | Scoop.it
Looking for a compelling inbound marketing stat? You can rely on this blog post for that.
Denis Failly's insight:
86 Revealing Charts From the 2013 State of Inbound Marketing Repor
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Connecting the Buyer's Journey, Your Pipeline and Your Revenue Goals

Connecting the Buyer's Journey, Your Pipeline and Your Revenue Goals | Beyond Marketing | Scoop.it

The changing shape of the buyer's journey has introduced a raft of new issues for sales leaders who are trying to manage sales pipelines and generate accurate revenue forecasts. Prospects are leveraging the internet and business social media to do their research - and engaging sales people later in the decision making process.

In fact, the latest research from the CEB suggests that the typical B2B buying-decision process is 57% complete before a salesperson is even actively involved. By that time, the prospect is a long way down the path of scoping their needs, establishing their priorities, defining their requirements, and short-listing potential solutions

Denis Failly's insight:

Become more efficient by aligning Marketing & Sales , that suppose :

- Share common objectives

- Define by consensus : what is a ideal prospect, a qualified lead

- Identify and eliminate together the hindrances in the buying process

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In Big Data Endeavors, Don’t Neglect Softer Business Skills



With technical skills such as Java, C++, Python and more in high demand for “Big Data” analytics, it seems like softer business skills such as speaking, writing, planning, leadership, negotiation etc. are falling by the wayside. But the ability to communicate, relate and navigate throughout an organization—so called “softer skills”—are especially needed to propagate analysis and communicate the impact of data-driven decision-making.

In 2012, cloud computing blogger David Linthicum penned a short piece explaining “3 Winners and 3 Losers in the Move to Big Data”.  In the post Linthicum identified one “loser” as data warehouse and BI specialists, presumably because these folks were accustomed to using languages like old-school SQL and supporting “legacy BI” systems.

Denis Failly's insight:

A necessary skills upgrade

Losers and Winners in Big Data, a new role is appearing: Data Scientist

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Responsive Marketing

Responsive Marketing | Beyond Marketing | Scoop.it
In the beginning, there were products and services, and some were good. Fewer became trusted brands, but those that did enjoyed unquestioned loyalty supported by a simple yet effective marketing engines built to reach people in mass quantity.
Denis Failly's insight:

Responsive Marketing is an Agility far from linear models

 

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Building inbound marketing assets are not marketing expenses

I get pushback from many entrepreneurs and business owners as well as CMOs in larger businesses about the idea of using inbound marketing because they see the investment in people to create content as a barrier.
Denis Failly's insight:

"if you spend $5,000 in a given month on Google AdWords, the only thing you are buying are the resulting clicks of your ads appearing against the important phrases people search on to find your business. But as soon as you stop paying, your clicks stop too. This is the classic example of a marketing expense.

However, if you spend $5,000 in a given month to hire a freelance journalist to write a bunch of interesting blog posts relating to important phrases people search on to find your business, you will have assets that live on forever that will drive people to your content from the search engines for years to come. The content will have value many years after it has been paid for."

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