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What does a shouting match between two doctors in the OR minutes before the emergency C-Section of my second child have to do with team building?
Join us this week as we explore the importance of team building as it relates to the quality of service or product we provide.
Key Lessons Include:
~Conflict resolution requires tools, self-reflection, and superior leadership
~Proper time and structure must be provided for those in conflict to challenge our assumptions and lead positive change
~If not managed, conflict will erupt at the worse possible times
~Team building is a wise investment when we consider the costly consequences of unmanaged conflict
Jim Volkhausen, Assistant Director of the Cornell Team and Leadership Center joins us to explore the importance of team building and how to ensure the investment results in a transformative experience for the entire team.