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Dare to Disagree

Most people instinctively avoid conflict, but as Margaret Heffernan shows us, good disagreement is central to progress. She illustrates (sometimes counterintuitively) how the best partners aren’t echo chambers - and how great research teams, relationships and businesses allow people to deeply disagree.


Via Kenneth Mikkelsen, David Hain
Alex Moyle's insight:

It is easy to be nice when times are good, however your true self comes out when you disagree.


Disagreement handled well can only make relationships stronger, more equal   and longer lasting

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David Hain's curator insight, January 20, 6:56 AM

Why do we need a team?  Because other people perceive the world differently to us! Without disagreement there is no richness!

Better My Client Relationships
This page will focus on helping both sales professionals and revenue generators build stronger relationships with their internal and external clients
Curated by Alex Moyle
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DO-OR-DIE GOALS - Welcome to the Science of Visioneering

DO-OR-DIE GOALS - Welcome to the Science of Visioneering | Better My Client Relationships | Scoop.it
How important are goals? They’re so important that I categorize them as DO or DIE.
Alex Moyle's insight:
I love goals. They make the impossible seemingly possible
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Social Media Influence: 10 Theories to Know For Greater Persuasion

Social Media Influence: 10 Theories to Know For Greater Persuasion | Better My Client Relationships | Scoop.it
Learn how psychology gets at the core of persuasion and social media influence, encouraging others to click, like, retweet, and convert.
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"Get Lost in the Game" - 6 Ways to Perform Your Best

"Get Lost in the Game" - 6 Ways to Perform Your Best | Better My Client Relationships | Scoop.it
"I told him to get lost in the game." That was Kentucky coach John Calipari's advice to one of his star players, Julius Randle, during half-time of the NCAA Men's Basketball Championship game this ...
Alex Moyle's insight:
Win the mind game. Sustaining ongoing motivation can be a challenge in sales or leadership roles. Fantastic tips in this post. A must read.
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10 Tactics for Increasing Your Customer Value and Loyalty

10 Tactics for Increasing Your Customer Value and Loyalty | Better My Client Relationships | Scoop.it
While there’s nothing wrong with working hard to grow your customer base, it’s important to remember the value behind customer retention and brand loyalty.
Alex Moyle's insight:
Probably the best article on customer value I have seen for a long time. These suggestions are not always easy to implement but are based on the right intent.
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Jack Welsh - We get HR wrong!

Jack Welsh - We get HR wrong! | Better My Client Relationships | Scoop.it

Leaders need to put their money where their mouth is and get HR to do its real job: elevating employee management to the same level of professionalism and integrity as financial management. Since people are the whole game, what could be more important?


Via David Hain
Alex Moyle's insight:

Now is the time for HR/OD/LnD to win. 

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David Hain's curator insight, March 25, 2:30 AM

HR has become marginalised in too many organisations.  And there is more than one culprit!

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Self-Promotion for Professionals from Countries Where Bragging Is Bad

Self-Promotion for Professionals from Countries Where Bragging Is Bad | Better My Client Relationships | Scoop.it
Americans expect you to sell yourself, but... ugh.
Alex Moyle's insight:
Find a balance between promotion and being your self is key. Modern business development requires this balance of you want to become a trusted advisor.
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Online Course - Eight Keys to Sales Success @Bizsnack

Online Course - Eight Keys to Sales Success @Bizsnack | Better My Client Relationships | Scoop.it
Learn how to delight your customers with effective sales skills that really work today (Use a simple framework to start new customer relationships - http://t.co/jbW839fF7o coupon code: JAN50)...
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Finding Benefits in SMB Loyalty Programs - Business 2 Community

Finding Benefits in SMB Loyalty Programs - Business 2 Community | Better My Client Relationships | Scoop.it
Finding Benefits in SMB Loyalty ProgramsBusiness 2 CommunityRetaining customers is an important part of business growth; it is up to seven times more costly to gain a new customer than it is to retain one.
Alex Moyle's insight:
Great info graphic on customer loyalty and impact on profitability
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Why ‘agency recruitment’ is totally screwed

Why ‘agency recruitment’ is totally screwed | Better My Client Relationships | Scoop.it
The recruitment agency business model is grotesquely dysfunctional. It is broken. Yes. It. Is. Certainly for permanent recruitment. We are just so used to it, have it so imbued in our psyche, that we don’t appreciated how farcical and damaging it is.
Alex Moyle's insight:
Greg makes some good points. The way forward starts with agencies proving they have the ability to build a business relationship and serve the client's interests rather than their own.
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Should adult swimmers receive more lessons? - The Guardian (blog)

Should adult swimmers receive more lessons? - The Guardian (blog) | Better My Client Relationships | Scoop.it
The Guardian (blog)Should adult swimmers receive more lessons?
Alex Moyle's insight:
When was the last time you sought advice on improving something you feel good at.
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Vendor and Client Relationships

Vendor and Client Relationships | Better My Client Relationships | Scoop.it
I certainly am not going to take the credit for the following video yet enjoyed it and hope you will, too. It exemplifies the challenges associated with vendor and client relationships. Enjoy! Rega...
Alex Moyle's insight:
Business development and sales personals face these challenges every day. How would you demonstrate your value to these customers.
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How to Get Employees to Care as Much as You Do

How to Get Employees to Care as Much as You Do | Better My Client Relationships | Scoop.it
Ken Blanchard, author of The One Minute Manager , explains how Southwest Airlines sold workers on its business mission.
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The Progressive Accountant

The Progressive Accountant | Better My Client Relationships | Scoop.it
Enhance client relationships -- even during busy season (Enhance Client Relationships In Busy Season: Accountants, especially during busy season, ...
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if Content Is No Longer King, Then Who Is?

if Content Is No Longer King, Then Who Is? | Better My Client Relationships | Scoop.it
For years we've said that content is King, but this is no longer a winning strategy. Content is Queen. So then, who is King? Read these insights from SXSW.
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17 Things Happy People Say Every Day

17 Things Happy People Say Every Day | Better My Client Relationships | Scoop.it
Are you as happy as you wish you were today? If not, try saying a few of these simple, inspiring things to other people. They won't just improve your mood; they'll trigger positive reactions that will legitimately make you feel happier, too.
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How to deepen customer loyalty: Be transparent - Fortune Management

How to deepen customer loyalty: Be transparent - Fortune Management | Better My Client Relationships | Scoop.it
Companies should expose their vulnerabilities and own up to their mistakes. (How to deepen customer loyalty: Be transparent http://t.co/lKfyGKaZzq)
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Try This One Phrase to Make Feedback 40% More Effective

Try This One Phrase to Make Feedback 40% More Effective | Better My Client Relationships | Scoop.it

Employees deserve feedback. So we give it--sometimes with great resultssometimes not so much.

But there's one phrase you can use that will instantly improve the impact of the feedback you give--whether the actual feedback is positive or negative.

The following comes from Daniel Coyle, author of The Talent Code (one of the few books I actually give to friends) and The Little Book of Talent (a book I've written about before) and ablog about performance improvement that belongs on your must-read list.


Via David Hain
Alex Moyle's insight:

Two Way Feedback - Area you ready?

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Tracee Orman's curator insight, March 30, 9:58 AM

Writing this one phrase on students' papers boosted student performance by 40%. So simple...

Elizabeth Bowden's curator insight, April 2, 10:01 AM

"

I'm giving you these comments because I have very high expectations and I know that you can reach them.

That's it: just 19 words. But those words are powerful because they are not really feedback. They're a signal that creates something more powerful: a sense of belonging and connection.

Looking closer, the phrase contains several distinct signals:

1)    You are part of this group.

2)    This group is special; we have higher standards here.

3)    I believe you can reach those standards."

U-M Human Resource Development's curator insight, April 11, 4:04 PM

Everyday leaders can achieve extraordinary results by being attentive! Great article!

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3 LEGO-Inspired Tips for Building a Better Customer Experience | CustomerThink

3 LEGO-Inspired Tips for Building a Better Customer Experience | CustomerThink | Better My Client Relationships | Scoop.it
Alex Moyle's insight:

Three relevant tips to help you understand your customer and the culture you want to create when promoting customer experience. 

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3 Ways Companies Undermine their Customer Relationships

3 Ways Companies Undermine their Customer Relationships | Better My Client Relationships | Scoop.it
In business we say we want deeper customer relationships and in a previous post I suggested ways to develop these relationships. What we do is quite different. Many companies drive a wedge betwee...
Alex Moyle's insight:
Three simple things companies do to ruin any good will they may have with customers.
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David Hain's curator insight, March 21, 5:36 AM

Work on aligning systems, values and propaganda to avoid shooting yourself in the foot on customer service.

donhornsby's curator insight, March 21, 6:32 AM

(From the article): Each of these “normal” behaviors chips away at mutual respect and trust and creates an ever-widening gap.  Consider the pivot point – your existing processes may be quietly subverting your efforts to build relationships.  As you work towards deepening your customer relationships eliminate the sore spots first.

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5 Tips To Help Your New Business Person Build Client Relationships

5 Tips To Help Your New Business Person Build Client Relationships | Better My Client Relationships | Scoop.it
Our industry has changed, except this: The goal is to win new business and keep what you win. Become better at building and keeping client relationships.
Alex Moyle's insight:
5 simple tips for those working in smaller consultancies to build great relationships.
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Correlating great customer service to sales, loyalty and recommendations | Push My Button

RT @pushmybuttonnz: Correlating great customer service to sales, loyalty and recommendations | Push My Button http://t.co/iaNqW0t0Ey
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How to Write the Perfect Networking Follow Up Email | The Savvy Intern by YouTern

How to Write the Perfect Networking Follow Up Email | The Savvy Intern by YouTern | Better My Client Relationships | Scoop.it
I made the mistake of not following up several times when I first started networking. I used to say to myself “I know they’ll contact me. I gave them my bus...
Alex Moyle's insight:
Sound advice to add value to your new contacts post meeting.
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How to Use LinkedIn to Build Relationships and Generate Leads |

How to Use LinkedIn to Build Relationships and Generate Leads | | Better My Client Relationships | Scoop.it
Discover the latest Linkedin features and how you can use them to increase the effectiveness of your networking and marketing efforts.
Alex Moyle's insight:
Linked in is an ever changing canvas. Keep up to date with latest developments
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Why Customer Loyalty is Declining and What Companies Can Do About It - Business 2 Community

Why Customer Loyalty is Declining and What Companies Can Do About It - Business 2 Community | Better My Client Relationships | Scoop.it
A great article summarising how commoditization is affecting customer loyalty. The solution lies in organisational silos uniting.
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The 7 Rules of Highly Effective Client Relationships

The 7 Rules of Highly Effective Client Relationships | Better My Client Relationships | Scoop.it
As PR professionals working in an agency we should thrive in establishing solid relationships, not just with the media, but especially... (RT @MaraCarpencu: What are the 7 rules of highly effective client relationships?
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