Empathy is a quality that is integral to most people's lives - and yet the modern world makes it easy to lose sight of the feelings of others. But almost everyone can learn to develop this crucial personality trait, says Roman Krznaric.
Open Harper Lee's classic novel To Kill A Mockingbird and one line will jump out at you: "You never really understand another person until you consider things from his point of view - until you climb inside of his skin and walk around in it."
Human beings are naturally primed to embrace this message. According to the latest neuroscience research, 98% of people (the exceptions include those with psychopathic tendencies) have the ability to empathise wired into their brains - an in-built capacity for stepping into the shoes of others and understanding their feelings and perspectives.
The problem is that most don't tap into their full empathic potential in everyday life.