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Parole piene ma vuote - Mario Maresca

Parole piene ma vuote - Mario Maresca | Behaviour & Effectiveness | Scoop.it

Nell’attività di un coach, l’uso attento delle parole è essenziale. Dobbiamo saper decidere se lasciar correre le parole che ci sentiamo dire o se "sfidarle" per ottenere migliori risultati.

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Patrizia Splendiani's comment, November 24, 2012 9:29 AM
Eccoci!!! Condiviso con piacere...
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Surprised by resistance to a desirable change

Surprised by resistance to a desirable change | Behaviour & Effectiveness | Scoop.it
an excellent online reference for change management, managing change books, articles, benchmarking, bpr, training, human resources, project management...

Via the Change Samurai
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La zappa sui piedi - n-EXOLUTION - Consulenza manageriale - Consulenza organizzativa - Coaching - Formazione - Sviluppo risorse umane - n-EXOLUTION

La zappa sui piedi - n-EXOLUTION - Consulenza manageriale - Consulenza organizzativa - Coaching - Formazione - Sviluppo risorse umane - n-EXOLUTION | Behaviour & Effectiveness | Scoop.it
Siamo proprio sicuri che quando pensiamo che i nostri collaboratori non stiano imparando o crescendo tanto quanto vorremmo, una parte della responsabilità non sia nostra? E se abbiamo questo dubbio, cosa possiamo fare per risolvere la situazione?
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Rescooped by Mario Maresca from The Way We Lead
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What Are You Doing To Keep Them Engaged?

What Are You Doing To Keep Them Engaged? | Behaviour & Effectiveness | Scoop.it

Many of us have experienced that moment – the moment when the excitement of a new job or new role begins to wane and we feel less than enthusiastic about going to work every day – that is the engagement decline.


Via Jean-Philippe D'HALLUIN, Charney Coaching & Consulting
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3 Simple Tricks to Making Better Decisions

3 Simple Tricks to Making Better Decisions | Behaviour & Effectiveness | Scoop.it
You make decisions all day, every day. Here are three simple rules for a better decision-making process.
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Una diversa prospettiva - Mario Maresca

Una diversa prospettiva - Mario Maresca | Behaviour & Effectiveness | Scoop.it
Lo abbiamo sperimentato sulla nostra pelle moltissime volte: gli occhi sono facilmente ingannabili e la conseguenza è che traiamo conclusioni erronee da quello che vediamo.
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How To Increase Your Conversion with Call To Action Marketing

How To Increase Your Conversion with Call To Action Marketing | Behaviour & Effectiveness | Scoop.it
Call to action, what's it? If you lost your website's rankings in the recent Google EMD Update, call to action can help you convert blog readers into subscribers > customers. Different people may ...
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Rescooped by Mario Maresca from Teaching Business and Interpersonal Communication
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Six Things You Need to Know About Body Language.

Six Things You Need to Know About Body Language. | Behaviour & Effectiveness | Scoop.it

Our clients are usually shocked to learn how much they communicate with their body language – and how little they know about what their bodies are saying . . .


Via playalongjon, Bovee & Thill's Online Magazines for Business Communication
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Is Leadership a Soft Skill?

Is Leadership a Soft Skill? | Behaviour & Effectiveness | Scoop.it

By Thomas R. Northup

 

In today's new normal, we must adapt if we are to meet the economic and political realities of the next decade. The depth of the current downturn requires deep and rapid change, which is always driven by effective leadership.

 

All organizations are perfectly designed to get the results they’re now getting. All organizations have two things in common, a present and a future. During the present we program our future. If the future you envision is different from your present, you must exercise effective leadership to implement change starting today. Otherwise you will fall into the insanity trap; doing the same thing over and over and expecting different results.

 

To achieve a different future, effective leaders define their intended vision, translate this into a plan, communicate the plan to employees, and develop their commitment. Defining the strategic direction is an extremely important leadership function. It focuses the team on the longer term. The purpose of strategy is to produce improved results on a continuous basis.

 

READ MORE: http://www.bizforum.org/Journal/www_journalTRN004.htm


Via Charney Coaching & Consulting
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Rescooped by Mario Maresca from Formazione e Coaching
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How Active is Your Listening?

How Active is Your Listening? | Behaviour & Effectiveness | Scoop.it

Business owners are not universally noted for their active listening skills, and any efforts made by them to improve their skills in this area, can pay long term dividends for themselves and their businesses.

 

Because active listening requires effort and overt behaviour, it is not something that comes naturally to a busy business owner, and is a skill that requires both understanding and practice to master.

 

This excellent article, outlines the important purposes active listening serves, and it suggests three useful techniques that can help any business owner to improve their active listening skills.


Via Daniel Watson, Claudia Crescenzi
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Lo strano caso delle buche stradali e degli adesivi in Canada (parte 1) - Mario Maresca

Lo strano caso delle buche stradali e degli adesivi in Canada (parte 1) - Mario Maresca | Behaviour & Effectiveness | Scoop.it
…sono in auto, su un rettilineo, a velocità sostenuta, la macchina vibra ma lo sterzo è saldo…fuori i rumori ovattati della mia città in movimento.
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ComunicAZIONE: Come Interagire con gli altri in modo Attivo ed Efficace - Mario Maresca

In fondo siamo tutti abbastanza bravi a comunicare! Se così non fosse, non saremmo riusciti a sopravvivere abbastanza a lungo, non saremmo stati capaci a farci capire, a chiedere e a ottenere qualsiasi cosa nella nostra vita finora. Eppure...
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Rescooped by Mario Maresca from Transformational Leadership
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100 Best Quotes on Leadership - Forbes

100 Best Quotes on Leadership - Forbes | Behaviour & Effectiveness | Scoop.it
A great quote can provide personal inspiration and can be used to educate others. Below are my top 100 leadership quotes of all time. (Have a favorite quote that didn't make my list? Share it out in the comments section below!
Via Dr. Susan Bainbridge
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Il Coaching per i Manager...e non solo - n-EXOLUTION - Consulenza manageriale - Consulenza organizzativa - Coaching - Formazione - Sviluppo risorse umane - n-EXOLUTION

Il Coaching per i Manager...e non solo - n-EXOLUTION - Consulenza manageriale - Consulenza organizzativa - Coaching - Formazione - Sviluppo risorse umane - n-EXOLUTION | Behaviour & Effectiveness | Scoop.it
Attualmente, nella cornice del processo di globalizzazione dei mercati e delle società, la crisi sembra...
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Effective criticism and discipline will keep your team on track - Daily Mirror

Effective criticism and discipline will keep your team on track - Daily Mirror | Behaviour & Effectiveness | Scoop.it
Effective criticism and discipline will keep your team on trackDaily MirrorEventually, since you are in authority, you must take corrective action--as the responsibility for poor performance ultimately rests with you.
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5 Pricing Tips to Earn More on Client Projects

5 Pricing Tips to Earn More on Client Projects | Behaviour & Effectiveness | Scoop.it
Bundling your price and giving discounts the right way are two of the tips discussed in this article about pricing techniques for project work. ...
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Rescooped by Mario Maresca from Teaching Business and Interpersonal Communication
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First Impressions: Nonverbal Communication Tips

First Impressions: Nonverbal Communication Tips | Behaviour & Effectiveness | Scoop.it
Since your nonverbal communication (your face and body signals) are so important to making a first impression, let's examine them. There are five simple ways to ensure you make a positive first impression: posture, facial . . .
Via playalongjon, Bovee & Thill's Online Magazines for Business Communication
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Rescooped by Mario Maresca from Customer Experience | The How not the Why
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Three Touchpoints to Consider Around Customer Experience

Three Touchpoints to Consider Around Customer Experience | Behaviour & Effectiveness | Scoop.it

"There are three key touchpoints that, regardless of industry, reveal if a company is just talking the “customer-centric” talk or if they are walking the walk."

 

"As you design your customer experience strategy don’t miss these often  overlooked touchpoints. Getting them right shows customers that you truly “walk  the customer-centric walk” and guarantees that your customer experience will  stand apart from that of your competitors."

 

1 - The point where you collect their money

2 - The company return policy

3 - The point the customer chooses to leave

 

Read the article for ideas of how to improve this touch points with customers and think about those who do it right. Amazon always comes to mind for me while considering ideas around payment and returns.

http://www.peoplemetrics.com/blog/three-touchpoints-that-reveal-how-customer-centric-you-really-are/


Via streetsmartprof
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