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Facebook s'essaie aux paiements mobiles

Facebook s'essaie aux paiements mobiles | Banking channels | Scoop.it
En s'identifiant, les intéressés n'auront plus besoin d'entrer leurs coordonnées bancaires. L'application récupérera automatiquement les numéros de carte ou de compte PayPal fournis par le passé au réseau.
François Depelchin's insight:

Facebook : buiding customer intimacy through mobile payments ?

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PrivatBank shows how you can pay your bills without lifting a finger using Google Glass

PrivatBank shows how you can pay your bills without lifting a finger using Google Glass | Banking channels | Scoop.it
The Ukrainian bank PrivatBank has given customers a glimpse of what they will be able to do using Google Glass once it is available on general release.

The bank gave the first teaser ...
François Depelchin's insight:

Banking via Google glass...

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Global mobile statistics 2013 Home: all the latest stats on mobile Web, apps, marketing, advertising, subscribers, and trends... | mobiThinking

Description: May 2013: The essential compendium of need-to-know statistics. Beware of media hype and mobile myth – put your mobile strategy on a sound footing with the latest research from credible independent experts.
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Quand l'activité bancaire échappe aux banquiers

Quand l'activité bancaire échappe aux banquiers | Banking channels | Scoop.it
Les start-up et les géants d'Internet sont à l'assaut du monopole des banques. Sans licence bancaire, ces nouveaux acteurs proposent aux particuliers et aux entreprises,
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Does Marketing Automation Hurt or Help Customer Intimacy?

Does Marketing Automation Hurt or Help Customer Intimacy? | Banking channels | Scoop.it

In today’s economy, companies are especially motivated to retain customers and deepen relationships, as opposed to simply focusing on customer acquisition. This is especially true for the software-as-a-service model (SaaS), where switching costs and subscription fees are relatively low. Marketing automation can play a key role in the retention process: It improves customer data quality, provides location intelligence and consolidates data from multiple sources to a single view. It nurtures and deepens customer relationships by customizing communications. The benefits are obvious:

-Better customer retention, resulting in more predictable and continuing revenue streams;

-Increased loyalty, which can yield cross-sell and upsell opportunities; and

-More referrals.

 

At the same time, the other side of that coin has some negative implications. Marketers are sometimes criticized for automating all interactions, including email, social networking, chat and even phone calls. Critics say this approach undermines customer intimacy by reducing trust. They raise other concerns as well:

-The lack of real-time human involvement creates an emotional barrier between the customer and the vendor.

-The computerized approach – even when based on accurate underlying customer data – makes people feel like very small fish in a very large pond.

-Intrusive events based on algorithms and data sometimes make people feel as if their privacy has been violated.


Via marketingIO
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Economies chez BNP Paribas Fortis: 150 agences fermées d'ici 2015 - RTBF Economie

Economies chez BNP Paribas Fortis: 150 agences fermées d'ici 2015 - RTBF Economie | Banking channels | Scoop.it
La Banque BNP Paribas Fortis a dévoilé lundi une mise à jour de ses objectifs stratégiques prévoyant d'ici 2015 une réduction de ses coûts de 300 millions d'euros, de ses effectifs de 1800 équivalents temps plein et du nombre de ses agences.
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Les banques de l'UE ont fermé 5.500 agences en 2012 | Reuters

LONDRES, 11 août (Reuters) - Les banques de l'Union européenne ont fermé au total 5.500 agences l'an dernier, soit 2,5% de l'ensemble de leurs réseaux, portant à 20.000 le nombre des agences fermées dans...
François Depelchin's insight:

Changements de comportements + crise = impact pour les agences bancaires

Statistiques : Europe

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Un Belge sur cinq gère son argent sur sa tablette ou smartphone

Un Belge sur cinq gère son argent sur sa tablette ou smartphone | Banking channels | Scoop.it
Un Belge sur cinq gère son argent sur sa tablette ou son smartphone, ce qui place la Belgique en-dessous de la moyenne européenne (25%) en matière de mobile banking, révèle une étude européenne réalisée à la demande d'ING.
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Building Trust and Innovation through Digital Banking

Building Trust and Innovation through Digital Banking | Banking channels | Scoop.it
With customer interactions increasingly moving to the digital channels, the principles of customer service in banking are changing, and banks will have to rewire their strategy to reflect the new principles of the digital banking world.
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MasterCard's MasterPass Aims To Sidestep The Mobile Payments Mess

MasterCard's MasterPass Aims To Sidestep The Mobile Payments Mess | Banking channels | Scoop.it

MasterCard moves away from its own proprietary way of handling mobile payments, instead creating a technology-agnostic platform where merchants can roll their own setup. Sounds great. Will anyone bite?


Via smartfinserv, François Depelchin
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So Many Mobile Payment Options | Visual.ly

So Many Mobile Payment Options | Visual.ly | Banking channels | Scoop.it
This infographic takes a look at the rise of mobile payments and the many options available.
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Une première banque "mobile" en Belgique

Une première banque "mobile" en Belgique | Banking channels | Scoop.it
BNP Paribas Fortis a officiellement lancé la première banque "mobile" de Belgique et d'Europe, "Hello Bank!", jeudi lors d'une conférence de presse. Cette banque numérique, uniquement accessible...

Via arthurforest
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Gérard DUBOIS's curator insight, May 20, 2013 3:14 PM

Agence - tablette : même combat !