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3 Ways to Repair Broken Trust in Financial Services

3 Ways to Repair Broken Trust in Financial Services | banking | Scoop.it
One in three Americans are stuck in a relationship with a financial institution they don’t trust — a big problem for marketers in banking.
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How Financial Institutions Must Rethink Their Branch Experience

How Financial Institutions Must Rethink Their Branch Experience | banking | Scoop.it
What is the future for branches? Here are three emerging roles for branches, and how banks and credit unions must leverage the human touch.
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The European Central Bank just outlined 4 of the biggest risks to financial stability

The European Central Bank just outlined 4 of the biggest risks to financial stability | banking | Scoop.it
'Heightened political uncertainty in advanced economies and continued fragilities in emerging markets' is triggering some huge financial headwinds.
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Leveraging Data to Drive Personalized Experiences in Banking

Leveraging Data to Drive Personalized Experiences in Banking | banking | Scoop.it
One of marketers' favorite buzzwords these days is the “consumer journey.” With more ways for consumers to engage than ever before, people can now interact
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Design Thinking Vital to Customer Experience Excellence

Design Thinking Vital to Customer Experience Excellence | banking | Scoop.it
Design thinking is a problem-solving protocol that the banking industry must use to achieve digital customer experience differentiation.
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Can Blockchain Fix Security and Identity, Consumers’ Top Concerns? 

Can Blockchain Fix Security and Identity, Consumers’ Top Concerns?  | banking | Scoop.it

The two most prevalent use cases for the blockchain in fintech are trade finance and cross-border transfers—moving money at a quicker pace and more securely, according to research by Coindesk. 

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What Will Finally Kill Cash? Apple Pay, Says Survey 

What Will Finally Kill Cash? Apple Pay, Says Survey  | banking | Scoop.it

As much as we all love digital banking (and we do) there are clear kinks that need to be worked out. The recent Android banking Trojan that’s gaining ground, Tesco Bank having to halt online transactions, the massive Yahoo hack, and even the troubles at Wells Fargo could all be used to explain why 89% of people still carry cash around for transactions, according to a recent survey conducted by Sage Payment Solutions. While the ‘cashless’ debate seems to have reached blockchain proportions (with people arguing more about the when then the if), some mystery remains around the method that will succeed it: will the end of cash also signal the end of plastic cards? Will digital wallets reign supreme? The winner, according to the Sage survey? Apple Pay.

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Can Banks Make Innovation Projects Count?

Can Banks Make Innovation Projects Count? | banking | Scoop.it
Cultural issues, budget constraints and legacy technology often keep banks from converting their tech aspirations into a reality.
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The Uncertain Future of Fintech

The Uncertain Future of Fintech | banking | Scoop.it
The relationship between traditional banking organizations and fintech providers changes as consumer demand for digital solutions evolve.
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How banks can tackle millennial skepticism

How banks can tackle millennial skepticism | banking | Scoop.it

In light of recent news that Wells Fargo fraudulently opened thousands of customer accounts, it’s not hard to sympathize with peoples’ mistrust of Wall Street, especially for groups that have already been tough for banks to win over.

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Reinventing Banks Isn't Just About the Technology

Reinventing Banks Isn't Just About the Technology | banking | Scoop.it
The founder and president of Anthemis Group gets an early look at all types of fintech innovation. She s noticed that, no matter how different the ideas are, there is one underlying commonality in this sector: it s lacking something profound. Here are some small changes that could make a big difference.
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The Predictive Bank of the Future

The Predictive Bank of the Future | banking | Scoop.it
For financial institutions to become truly predictive organizations, here are five areas where they must improve.
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The Bank of Me: Why Banks Must Be Totally Customer Centric

The Bank of Me: Why Banks Must Be Totally Customer Centric | banking | Scoop.it
The rise in digital channels gives banking providers rich streams of data that can be used to optimize the experience and deepen relationships.
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What would Gandhi have thought about Bitcoin?  

What would Gandhi have thought about Bitcoin?   | banking | Scoop.it

Bitcoin is anti-establishment. It is feared by most governments and banks. Yet Bitcoin is also a driver of innovation – which drives productivity and wealth creation which is what citizens want their governments to focus on. 

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There's No Such Thing as a 'Good' Megabank

There's No Such Thing as a 'Good' Megabank | banking | Scoop.it
The megabanks that emerged relatively unscathed from the crisis are cited as proof of universal banking s benefits, but recent events have debunked that claim.
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Inside a Bank that Went All In on Hyperconverged Infrastructure

Inside a Bank that Went All In on Hyperconverged Infrastructure | banking | Scoop.it
More than 41% of banks have bought into hyperconvergence -- a blend of integrated server, storage and networking technology that s easily managed by software -- and there s no sign of its popularity letting up. PeoplesBank, a community bank in Massachusetts, is one of those that caught the bug.
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Banks Close In on Real-Life Blockchain Use Cases 

Banks Close In on Real-Life Blockchain Use Cases  | banking | Scoop.it

Blockchain is at a bit of a critical point, because it’s running up against the one universal enemy all new technologies have to face eventually: reality. In reality, how will banks use the blockchain? “To do the real thing, it takes time, effort and expertise,” says Alex Wolff, head of product strategy for London-based Misys Financial Software, a firsm serving global banks. 

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Why Big Banks Would Do Well to Spin Off Credit Cards

Why Big Banks Would Do Well to Spin Off Credit Cards | banking | Scoop.it
It is premature to say whether criticism of cross-selling and calls to break up the big banks will lead to action, but there is one area where a spinoff could actually be in the banks interest.
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Women in Banking: Chatbots and Innovation Beyond Tech

Women in Banking: Chatbots and Innovation Beyond Tech | banking | Scoop.it
Stessa Cohen warns that if we aren t careful, we could bring old gender biases into world of bank bots; Amy Nauiokas argues bank innovation should be applied more broadly, not just in technology; Marva Smalls recalls how she broke out of her comfort zone; and Esther George of the Kansas City Fed talks about staying true to her convictions. Also, how unbalanced journalism puts more scrutiny on female leaders than on their male counterparts and the silver lining in this presidential election.
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Smartphone Banking Continues to Evolve

Smartphone Banking Continues to Evolve | banking | Scoop.it
Mobile banking research provides insights into consumer needs that can drive adoption, satisfaction and long-term profitable relationships.
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Are Banks an Endangered Species?

Are Banks an Endangered Species? | banking | Scoop.it
Three out of five consumers in the United States believe banks will become obsolete in their lifetime. Here's why.
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The Rise of M-Commerce: Mobile Shopping Stats & Trends

The Rise of M-Commerce: Mobile Shopping Stats & Trends | banking | Scoop.it
With mobile searches overtaking desktop, its only a matter of time before mobile commerce does the same. See the emerging trends in m-commerce an
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