B2B OP TBS
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B2B OP TBS
Designed for B2B professionals and students, the "B2B OP TBS" is a daily collection of articles, contributions, videos, and posts on B2B matters: CRM, SRM, Marketing, Business Development, Sales, Purchasing, Procurement, Branding & Naming, Project, Innovation, including some specific focus in dedicated sectors (Aerospace…)
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Rescooped by Christophe BENAROYA from Business: Economics, Marketing, Strategy
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6 Ways To Improve Customer Service Culture (And 6 That Don't Work) - The Customer Edge

6 Ways To Improve Customer Service Culture (And 6 That Don't Work) - The Customer Edge | B2B OP TBS | Scoop.it
6 Ways to Improve Customer Service Culture

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Rescooped by Christophe BENAROYA from Business: Economics, Marketing, Strategy
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Service is King. Hail to the King! - The Customer Edge

Service is King. Hail to the King! - The Customer Edge | B2B OP TBS | Scoop.it
We are entering a new era, where service organizations are no longer focused on running at the lowest cost. In fact, according to The Service Council’s (TS

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Rescooped by Christophe BENAROYA from Business: Economics, Marketing, Strategy
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44 Facts Defining the Future of Customer Engagement for Sales - The Customer Edge

44 Facts Defining the Future of Customer Engagement for Sales - The Customer Edge | B2B OP TBS | Scoop.it
What is the future of customer engagement? Sales needs to be in lockstep with colleagues in marketing and customer service and all customer data- regardless of channel

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