Automotive Customer Experience Excellence
11.3K views | +0 today
Follow
Automotive Customer Experience Excellence
Customer Experience Best Practices in the Automotive Industry
Curated by Jörg Höhner
Your new post is loading...
Your new post is loading...
Scooped by Jörg Höhner
Scoop.it!

JLR announces 3 years unique service plan to woo Indian customers

JLR announces 3 years unique service plan to woo Indian customers | Automotive Customer Experience Excellence | Scoop.it
Jaguar and Land Rover on Wednesday announced 3 year service plan on some of its models for its customers in India on completion of 5 years in India...
more...
No comment yet.
Scooped by Jörg Höhner
Scoop.it!

Even millennials bypass social media during car-buying journey

Despite years of hype by automakers and dealers, social media remain a non-starter for car shopping. Just 1 percent of car buyers use social sites to shop for a vehicle, according to an AutoTrader survey.
more...
No comment yet.
Scooped by Jörg Höhner
Scoop.it!

MINI & JustPark – A WORLD FIRST IN SMART PARKING

JustPark, the online service that lets you park wherever and whenever, has revealed that MINI will be the first car brand in the world to allow drivers to reserve parking directly from their dashboards. Using the app, JustPark-registered drivers can find, book and navigate to a parking space, choosing from over 100,000 spaces across the ...
more...
No comment yet.
Scooped by Jörg Höhner
Scoop.it!

EMEA: Driving your smartphone to work

EMEA: Driving your smartphone to work | Automotive Customer Experience Excellence | Scoop.it
As more and more smartphone players get involved in the connected car space the discussion grows around control for the connected car customer experience.
more...
No comment yet.
Scooped by Jörg Höhner
Scoop.it!

Nissan goal: Instant retail feedback

Nissan will try to speed feedback from vehicle shoppers and move beyond widely accepted customer satisfaction practices.
more...
No comment yet.
Scooped by Jörg Höhner
Scoop.it!

New Beijing showrooms for joint venture Qoros

New Beijing showrooms for joint venture Qoros | Automotive Customer Experience Excellence | Scoop.it
International automaker Qoros Automotive, a joint venture between Chery Auto and Israel Corp, announced last week it will open its first authorized dealership and a city showroom in Beijing.

 

more...
No comment yet.
Scooped by Jörg Höhner
Scoop.it!

BMW Launches Its Answer to Tesla’s Supercharger Network

BMW Launches Its Answer to Tesla’s Supercharger Network | Automotive Customer Experience Excellence | Scoop.it
BMW is launching its own charger network, to make owning the i3, its first all-electric car, easier.
more...
No comment yet.
Scooped by Jörg Höhner
Scoop.it!

Smartphone camera makers see next opportunity in cars

Smartphone camera makers see next opportunity in cars | Automotive Customer Experience Excellence | Scoop.it
South Korean smartphone camera makers are tapping the surging yet more technologically demanding market for vehicle cameras to dull the impact of slowing growth in global handset sales.
more...
No comment yet.
Scooped by Jörg Höhner
Scoop.it!

Tata group is India's most valuable brand: Study

Tata group is India's most valuable brand: Study | Automotive Customer Experience Excellence | Scoop.it

The Tata group has retained its place as the country's most valuable brand at $21 billion, while the total worth of top-100 Indian brands now stands at $92.6 billion, says a new study.


more...
No comment yet.
Scooped by Jörg Höhner
Scoop.it!

Quick Service a Must, No Matter How It’s Done

National-brand service centers and independent shops claim dealerships are inconvenient places to go for quick service work.

To challenge the convenience part, many dealerships have elected to install automaker-sponsored express-service options. It has proven to be an asset for many stores. Others have faced a challenge.

  
more...
No comment yet.
Scooped by Jörg Höhner
Scoop.it!

Hyundai Auto Canada Corp. | Hyundai announces new Signature Certification Program for dealers

Hyundai Auto Canada Corp. announced a new Signature Certification Program for dealerships nationwide. The objective of this certification program is to differentiate dealers from the competition by going beyond the traditional sales and service processes to become leaders in customer satisfaction.


more...
No comment yet.
Scooped by Jörg Höhner
Scoop.it!

Mercedes-Benz aims for brand consistency as it revamps showrooms with new corporate ID

Mercedes-Benz aims for brand consistency as it revamps showrooms with new corporate ID | Automotive Customer Experience Excellence | Scoop.it

Mercedes-Benz is planning to refit all its UK showrooms with a new corporate identity as it looks to align its online and offline branding and appeal to a new younger consumer.

more...
No comment yet.
Scooped by Jörg Höhner
Scoop.it!

Brand Differentiation to Revolutionise Global Luxury Car Market by 2020

Original equipment manufacturers (OEMs) in the increasingly competitive global luxury car market are exploring new means of differentiating and positioning their brand in a bid to gain an edge over the competition. Luxury automotive OEMs are also adapting to various emerging social as well as technology trends to keep pace with consumer demand. For instance, smaller, fuel-efficient luxury cars are gaining popularity since size is no longer the key definition of a luxury vehicle.


more...
No comment yet.
Scooped by Jörg Höhner
Scoop.it!

50,000 customers back Lexus with Auto Express

50,000 customers back Lexus with Auto Express | Automotive Customer Experience Excellence | Scoop.it
Lexus's commitment to delivering the best customer service in the business has again reaped rewards with a second successive Best Car Dealer rating in the Auto Express Driver Power survey.
more...
No comment yet.
Scooped by Jörg Höhner
Scoop.it!

Hyundai Motor ranks highest non-premium in J.D. Power APEAL Study

J.D. Power designated 2014 Accent as its most appealing small car in its 2014 Automotive Performance, Execution and Layout (APEAL) Study released today. Hyundai is also the highest-ranked non-premium brand in the J.D. Power 2014 Initial Quality StudySM (IQS), marking the first time a nameplate has ranked highest among non-premium brands in both APEAL and ...
more...
No comment yet.
Scooped by Jörg Höhner
Scoop.it!

Even millennials bypass social media during car-buying journey

Despite years of hype by automakers and dealers, social media remain a non-starter for car shopping. Just 1 percent of car buyers use social sites to shop for a vehicle, according to an AutoTrader survey.
more...
No comment yet.
Scooped by Jörg Höhner
Scoop.it!

Yamaha organizes Independence Day carnival

Yamaha organizes Independence Day carnival | Automotive Customer Experience Excellence | Scoop.it
The Independence Day Kids Carnival was held in association with close to 100 Yamaha dealers across India..
more...
No comment yet.
Scooped by Jörg Höhner
Scoop.it!

Hyderabad Gets Fourth Renault Dealership

Hyderabad Gets Fourth Renault Dealership | Automotive Customer Experience Excellence | Scoop.it
The outlet brings up Renault's showroom count in the southern region up to 32
more...
No comment yet.
Scooped by Jörg Höhner
Scoop.it!

Mercedes-Benz ist Deutschlands „Kundenliebling 2014“

Bei der deutschlandweiten Studie „Kundenlieblinge 2014“ der Zeitschriften Focus und Focus Money zu Ansehen, Preis, Service und Qualität von Automobilmarken aus Sicht der Verbraucher schnitt Mercedes-Benz am besten ab. Die Marke mit dem Stern erhält dafür das goldene Deutschlandtest-Siegel „Kundenliebling“ und ist die beliebteste Auto-Marke mit den zufriedensten Kunden. 
more...
No comment yet.
Scooped by Jörg Höhner
Scoop.it!

CarShop launch new website at the forefront of responsive design

CarShop launch new website at the forefront of responsive design | Automotive Customer Experience Excellence | Scoop.it
CARSHOP has unveiled its sleek new website this week to ensure the ultimate digital customer experience gets delivered online. The updated website is packed ...
more...
No comment yet.
Scooped by Jörg Höhner
Scoop.it!

How a butler is helping to improve Ford’s customer service

How a butler is helping to improve Ford’s customer service | Automotive Customer Experience Excellence | Scoop.it
Butler Charles MacPherson is taking Ford of Canada's service advisors to school
more...
No comment yet.
Scooped by Jörg Höhner
Scoop.it!

Hyundai chairman vows 'customer satisfaction'

Hyundai-Kia Automotive Group Chairman Chung Mong-koo vowed to significantly boost customer satisfaction as the nation’s biggest automaker is being pressured to keep its margin steady amid the rise of its chief Japanese competitors.
more...
No comment yet.
Scooped by Jörg Höhner
Scoop.it!

Nissan Rewards Ownership and Service with “Keep Summer Rolling Service Sweepstakes®”

Nissan Rewards Ownership and Service with “Keep Summer Rolling Service Sweepstakes®” | Automotive Customer Experience Excellence | Scoop.it

Nissan today launched its 7th annual Nissan Keep Summer Rolling Service Sweepstakes®, which runs from August 1 - September 30, 2014. With “Service and Win*” at the core of the campaign, Nissan is making service more enjoyable by offering owners the chance to win* instant prizes and/or a new 2015 Nissan Altima, Rogue or 370Z at NissanUSA.com/KeepSummerRolling.


more...
No comment yet.
Scooped by Jörg Höhner
Scoop.it!

Marketing to Women in the Dealer World: She Loves Her Mobile Device

Marketing to Women in the Dealer World: She Loves Her Mobile Device | Automotive Customer Experience Excellence | Scoop.it

In a recent study, Time, Inc. and Nuance Digital Marketing discovered that women are increasingly attached to their mobile devices. In fact, the study (called “Women + Mobile: The Unbreakable Bond,” found that 60% of women say their smartphone is the most important device they own, and 88% of women say their phones give them something to do during their “empty” time every day . What does that mean for you and your dealership? Well, if you're not fully engaging the mobile space in your marketing to women efforts, you're missing out.

 

 

 

more...
No comment yet.
Scooped by Jörg Höhner
Scoop.it!

Ford offering lifetime free brake pads to US customers

Ford is offering US customers of its Motorcraft brake pads for Ford, Lincoln and Mercury models free replacements for as long as they own their vehicles.
more...
No comment yet.