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Hyundai Teams Up with Reevoo for User-Generated Ratings and Reviews

Hyundai Teams Up with Reevoo for User-Generated Ratings and Reviews | Automotive Customer Experience Excellence | Scoop.it
Hyundai has announced a partnership with online website Reevoo that will result into user-generated ratings and reviews for the company’s car line-up being posted on the automaker’s British website.
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Al Habtoor Motors launches the biggest automotive showroom complex in the region!Automotive

Al Habtoor Motors launches the biggest automotive showroom complex in the region!Automotive | Automotive Customer Experience Excellence | Scoop.it

The first Mitsubishi and CarZone passenger & commercial vehicles showrooms open in Mussafah. In keeping with its commitment to offer its customers a superlative vehicle buying experience and in line with its vision to expand its presence in the United Arab Emirates, Al Habtoor Motors recently launched its first multi brand passenger and commercial vehicle showroom facility featuring separate Mitsubishi and CarZone showrooms in Mussafah, Abu Dhabi.

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Ford India Inaugurates Parts Distribution Centre in Kolkata

Ford India inaugurated its fourth parts distribution centre in India today. Other three centres are in Mumbai, Chennai and Delhi. With the new distribution centre in Kolkata, the company will be able to deliver its spare parts faster in the East and North East region of the country.

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Automotive Companies Need to Invest in Social Media Now

The automotive industry is usually ahead of the curve when it comes to almost  everything. From tech innovation to advancements in design, car companies lead  the pack. Why then have industry leaders in the auto space lagged behind so  miserably when it comes to social marketing? A report released by the Chief  Marketing Officer (CMO) Council found that while 38 percent of people say  they plan to consult social media when they buy their next car, most automotive  companies are not leveraging the full power of social media in their marketing  strategies.

 

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Mercedes-Benz Opens in China its Largest Passenger Car Training Center in the World

Mercedes-Benz Opens in China its Largest Passenger Car Training Center in the World | Automotive Customer Experience Excellence | Scoop.it
On July 22nd Mercedes-Benz inaugurates in Shanghai its 5th training center in China. Hubertus Troska: “Retail excellence is key to our sustainable developm
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Bill Jacobs BMW Announces Highest Ever Customer Satisfaction Score of 99.8% and 5 Stars

Bill Jacobs BMW of Naperville is proud to announce that their dealership, for the 2nd month in a row, received BMW’s highest customer sales satisfaction score in Chicagoland. In the months of May and June, Bill Jacobs BMW earned a 99.8% customer sales satisfaction score with 5 stars.


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Volkswagen's flagship West London site takes shape

Volkswagen's flagship West London site takes shape | Automotive Customer Experience Excellence | Scoop.it
Construction of Volkswagen's new flagship site is well under way and on target for its November opening.
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Smeia appointed as exclusive importer and distributor for Jaguar in Morocco

Smeia appointed as exclusive importer and distributor for Jaguar in Morocco | Automotive Customer Experience Excellence | Scoop.it
Jaguar Land Rover, the leading manufacturer of premium luxury vehicles, today announced the appointment of Smeia as the exclusive importer and distributor for Jaguar vehicles in the Kingdom of Morocco.
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Sonic bets new plan will transform automotive retailing

After more than five years of internal work and external carping, Sonic Automotive Inc. will roll out a bet-the-farm change in how it sells cars late this month at a Toyota store in Charlotte, N.C.
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The European Automotive Aftermarket Returns to Growth

Consolidation, Nontraditional Players, and Fierce Competition Between Independent and Authorized Repairers Are Influencing the Market, Along With the Growth of Connected Vehicles, Says a New Report From BCG


 

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Courting consumers, moving 'smelly tires'

For customers and employees alike, the change in culture over the past few years at Bozard Ford-Lincoln in St. Augustine, Fla., has been like a breath of fresh air.
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Indians to 'guide' Nissan in car making

Indians to 'guide' Nissan in car making | Automotive Customer Experience Excellence | Scoop.it

Nissan is developing three new vehicles for global markets and the center of all the development process is the 'Indian consumer'.

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Nissan’s Helios digital project to elevate brand presence and consumer experience worldwide

Five years ago, the average car buyer made seven visits to a dealership before purchase. Today, it takes less than two. Automotive consumers around the world are empowered as never before, with digital research tools to consider every product spec and media review, as well as where to shop conveniently. That’s why Nissan is investing ...
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VW of The Woodlands: Quality cars and customer service

VW of The Woodlands: Quality cars and customer service | Automotive Customer Experience Excellence | Scoop.it
VW of The Woodlands: Quality cars and customer service The Woodlands Tx Car & Automotive News on Woodlands Online
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Porsche, Hyundai get high marks for customer satisfaction

Each year, for the past 19 years, automakers and automobile owners eagerly anticipate the release of the J.D. Power & Associates' Automotive Performance, Execution and Layout Study, which polls owners to evaluate cars on 77 features.

The big winners this year are Porsche as the highest-ranked nameplate in premium brands, while Hyundai takes the honors in the non-premium category. Hyundai also placed first in non-premium brands in the J.D. Power Initial Quality Study (IQS) released last month. The IQS reports on owner satisfaction within the first 90 days of owning a new vehicle.

The APEAL Study differs from the IQS as it takes a longer look at a new vehicle. It focuses on how gratifying a new vehicle is to own and drive beyond the initial ownership period. Consumers use the study to help make purchasing decisions; manufacturers use it re-think current vehicles and develop more appealing newer ones.

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Service adviser honored by Mazda headquarters

Peter Gonzalez, service adviser at Courtesy Mazda in Henderson, was recently honored as Mazda’s top service adviser in the Western region by Mazda USA in its “Creating Mazda Moments” campaign.
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Jaguar Land Rover MENA Extends Customer Service Experience with Launch of its Mobile Apps on Android

Jaguar Land Rover MENA today announced that its regional mobile appsare now available on the Android platform to further extend its customer service experience.

The free apps were first introduced to iOS and Blackberry users in September 2012 after the luxury automotive manufacturer invested in the research of mobile technology and customer trends in the Middle East. Since the launch, the mobile apps have been downloaded over 50,000 times across its iOS and Blackberry platforms.

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Targeted digital video ads deliver preferred car colors

A New York digital marketing company is harnessing the power of the palette. Say, for instance, a car shopper builds a shiny red SUV in an automaker's online configurator. Eyeview says its technology can deliver an online video advertisement of that shiny red SUV directly to that customer.
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Beijing Hyundai, Dongfeng Citroen tie for top score in China satisfaction survey

Beijing Hyundai and Dongfeng Citroen topped mass-market brands in a J.D. Power survey of Chinese consumers' satisfaction with the car-buying experience. The joint ventures scored significantly higher than other mass-market brands.
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The Connected Car Takes Its Place

The Connected Car Takes Its Place | Automotive Customer Experience Excellence | Scoop.it

Discussions in the automotive industry ecosystem have moved well past debates about whether customers really want to connect their smartphones to their cars, and on to talks about the vehicle as the “most capable wearable” device.

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Hyundai Auto Canada Announces New National Dealership Image Program

Hyundai Auto Canada Corp. today announced it will be rolling-out a new look for its national dealer network to match the refined, sophisticated new vehicles the company will be introducing in the near future. The new Canadian facility design reflects a Global Dealership Space Identity (GDSI) initiative being introduced to all Hyundai dealerships around the world.

Most apparent in the new dealership image is the exterior colour scheme. The dominant, blue-and-white exterior colours found on current Hyundai dealerships have been replaced with a bronze-coloured roof structure. However, Hyundai's signature blue hue will remain as an accent colour throughout the interior of the dealership. The interior will also feature modern, premium furniture, customer lounges, as well as new, digital kiosks, tablets, and wheel stands that enhance and facilitate the customer shopping experience.

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2015 Cadillac Escalade – sophisticated new technology for safety and connectivity -

2015 Cadillac Escalade – sophisticated new technology for safety and connectivity - | Automotive Customer Experience Excellence | Scoop.it
Technology is integral to the Escalade’s driving experience. New and enhanced features help make what already was one of the industry’s most-connected vehicles more intuitive. Escalade’s new technologies include safety features to help protect occupants before, during and after a collision, such as Front and Rear Automatic Braking, which relies on short-range radar technology and …
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Audi makes London showroom a technology-rich brand showcase

Audi makes London showroom a technology-rich brand showcase | Automotive Customer Experience Excellence | Scoop.it
Audi's central London dealership has chosen a revolutionary new way for the automaker to sell not just cars but the brand itself by allowing customers to configure their vehicles on four huge powerwall screens.
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BMW group opens first driving center in Asia

BMW group opens first driving center in Asia | Automotive Customer Experience Excellence | Scoop.it

BMW Group today announced opening of its first Driving Center in Asia, located in Incheon, Korea. The investment totals 75.5 million US Dollars up to 2020 (77 billion Korean won), and around 100 new jobs have already been created. The BMW Group has driving experience centers in both Germany and the US, however the Driving Center in Korea is the first one worldwide to combine both a driving track and a dedicated brand experience.

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Kia introduces ‘sonic branding’ for enhanced emotional interaction with customers

Kia Motors has announced its newest sensory branding initiative aimed at enhancing customer interaction with the brand – a sonic signature titled ‘The Rise of Surprise’.This tune is the auto industry’s first ever fully integrated brand signature sound applied to vehicles as well as numerous customer touch-points with the Kia brand. The signature sound combines ...
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Jaguar Land Rover develops virtual technologies to enhance performance driving and reduce distraction

Jaguar Land Rover develops virtual technologies to enhance performance driving and reduce distraction | Automotive Customer Experience Excellence | Scoop.it
Jaguar Land Rover reveals its ‘Jaguar Virtual Windscreen’ concept that will aid road and track driving Hazard, speed, navigation data and the racing line could all be projected onto the entire windscreen. Jaguar Land Rover demonstrates virtual imaging technology that could offer drivers a spectacles-free 3D image instrument cluster, replacing the rear view mirror ‘Jaguar ...
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