Given the choices of negotiator, educator1 and facilitator, 46 percent of U.S. new-vehicle buyers say the most important role that salespeople play in the purchase process is that of a negotiator to help them get the best deal, according to the May 2015 PowerRater Consumer Pulse.
Italian two-wheeler maker Piaggio today launched its first online store in collaboration with Snapdeal.com in India, in order to reach out Vespa customers. Vespa is the first brand to launch its online store in collaboration with Snapdeal.com in India. Piaggio Vehicles -- the wholly-owned Indian subsidiary of the Piaggio Group, has partnered with Snapdeal to come up with an online store, the company said in a statement.
As the highly anticipated Apple Watch begins its rollout, automakers are racing to embrace it -- and other smartwatches -- as the latest way to make driving easier and to add more appeal for tech geeks.
German automotive major Mercedes-Benz India today rolled out its fourth AMG performance centre here to expand its service offerings in the niche car segment.
The company has lined up another AMG centre launch in Pune, taking the total to five in India. Globally, there are 412 such performance centres for Mercedes to drive the unique customer feel in the sports car and performance brand.
Consumers are finding the search for car finance more confusing than ever – with many spending more time researching their next phone than finding the best option for motor finance.
A survey from BMW Group Financial Services has found that around three quarters (73%) of those questioned admitted to taking up to two months to research finance options for their phones, compared with 45% who spent the same time looking for their mortgage.
Automakers such as Hyundai, Volvo and Mercedes are experimenting more boldly with online sales, but they are careful to avoid straining their relations with dealers as they create and deploy tools that make it possible for the bulk of the transaction to take place online.
Ford will open 200 new flagship FordStores throughout Europe in 2015, bringing it closer to its ultimate goal of maintaining a total of 500 FordStores by the end of 2016.
“Our ambition is that FordStores provide a seamless best-in-class customer experience both in store and online. FordStores represent the very best of Ford and will be the new face of the company in Europe’s largest towns and cities,” said Gaetano Thorel, vice president, Marketing, Ford of Europe. “Many customers arrive at the car dealership already very well‑informed, and increasingly expect the retail experience to be just that – an experience.”
Autobytel Inc. (Nasdaq:ABTL), a leading provider of online automotive services connecting consumers with dealers, today announced it has named Christian Robinson of Subaru of Las Vegas; Paul Hamilton of Livermore Toyota; and Keith Sponburgh of Packey Webb Ford as the Autobytel Dealers of the Month for January, February, and March 2015, respectively.
North America chief Alan Batey hints at a successor to General Motors' Essential Brand Elements program, which has funneled billions of dollars to dealers since 2010 to update their stores and raise the level of customer service. The program's scheduled expiration next year raises financial uncertainty for most of GM's dealers, who have come to depend on quarterly bonuses that are tied partly to making store improvements.
General Motors held its Dealer of the Year awards yesterday to recognize its best of the best across the United States. Out of the 4,300 Chevrolet, Buick, GMC and Cadillac dealers, 123 were selected to the 2014 Dealer of the Year award.
The award honors dealers’ superlative performance in sales, service and customer satisfaction.
The automotive retail is set for a major overhaul with market leaders Maruti Suzuki and Hyundai Motor undertaking major plans to refurbish their extensive dealership network spread across India as they aim to offer new driving options of premium car to Indian customers looking for upgrades and tap the surging demand for such feature-rich vehicles.
Citroen has launched a website where customers can rate their experiences at dealerships and workshops in France, the UK and Germany. By the end of 2016, the automaker also expects to rollout its Advisor web sites throughout Europe, Turkey, Russia, Brazil and Argentina.
In 2011, Marc Andreessen declared that software is eating the world. Andreessen (Twitter: @pmarca) noted that the new generation of technology companies will expand their capabilities, establish a sustainable competitive advantage, and grow market share value by placing more emphasis on software innovation. Fast forward to 2015 and Andreessen's thesis is validated across all industries, including the automotive industry.
Digital transformation is affecting every industry including one of the largest, longest and most well-established industries on the planet - the automotive industry. Automotive technology touches all of us every day. For the automobile industry, digital transformation means using the vehicle as a platform to deliver software-based services based on data, sensors and analytics. In this rapid-approaching future, cars represent a shift towards a truly mobile Internet of Things (IoT) world and autonomous vehicles.
Digital car retailer ‘Rockar Hyundai’ will celebrate the 100,000th visitor to its store in Kent’s Bluewater Shopping Centre since opening its doors six months ago. And the unique retail concept, Hyundai said, is on track to account for 1,000 unit sales by the end of year.
Beginning in June, potential Porsche buyers can test drive the brand’s cars and crossovers at the company’s new $100 million U.S. headquarters and customer experience center in Atlanta.
Porsche is unveiling the new facility, dubbed One Porsche Drive, today. It is the company’s biggest investment outside of Germany. In addition to putting all of Porsche’s U.S. operations under one roof, the new center gives the brand a place to demonstrate the “smell, touch, feel” of Porsche vehicles, said Porsche Cars North America CEO Detlev von Platen. He expects 30,000 people to visit annually.
MAYBACH, one of the most iconic and luxurious brands in the World since 1909, is delighted and honoured to announce that the company's first boutique showroom- MAYBACH- Icons of Luxury in the UAE was inaugurated by His Highness Sheikh Nahyan Bin Mubarak Al Nahyan. The ultimate luxury accessories brand was launched yesterday at the Yateem Optics showroom at Ground Floor, Lounge Area in Yas Mall, Abu Dhabi.
MacLeod Automotive in Welland has a name for top quality automotive repairs and five-star customer service: that name is Kevin. It may be coincidence, but Kevin is the name shared by all three of MacLeod’s professional auto mechanics. Call into the shop on any given day and ask the question “may I speak to Kevin,” and you’re going to get the same answer every time: “which one?” It’s a joke on the workshop floor shared by this trio of dedicated auto service technicians, but rest assured: all three Kevin’s take the job of satisfying their customers very seriously.
Porsche has been at the top of many automotive customer satisfaction surveys. But that's not enough for US chief Detlev von Platen, who is calling for dealers and the company to improve their performance.
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