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After a Slack Period, Hotels Are Sprucing Up - New York Times

After a Slack Period, Hotels Are Sprucing Up - New York Times | Atmosphere Research in the News | Scoop.it

Hotel owners, Mr. Harteveldt said, “know they have to start investing in guest rooms, restaurants and public spaces if they want to sustain price increases and hopefully achieve more.”

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And the growing popularity of social media puts more pressure on owners to properly maintain their investments. “Social media make all flaws public,” Mr. Harteveldt said. “There’s no hiding behind an out-of-style dust ruffle anymore.”

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Fliers pinched as airfares take off; blame fuel, mergers, profits - USA TODAY

Fliers pinched as airfares take off; blame fuel, mergers, profits - USA TODAY | Atmosphere Research in the News | Scoop.it

"While nobody wants to pay more for anything, including airline tickets, we have to remember that airlines are businesses," says airline and travel analyst Henry Harteveldt. "They're going to do whatever they can to earn a profit."

 

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Equipment failure blamed for Tuesday's United flight delays - Houston Chronicle

Equipment failure blamed for Tuesday's United flight delays - Houston Chronicle | Atmosphere Research in the News | Scoop.it

Industry analyst Henry Harteveldt, co-founder of Atmosphere Research Group, which specializes in airline technology, described the outage as "very rare" and "nothing short of a catastrophic failure," saying he hasn't seen anything like it in the past few decades he has spent observing the industry.

 

"It's one thing for the airport system to go down but apparently everything became unavailable from this network outage yesterday at United and that is a serious, grievous error and it could cause some people to lose confidence in flying United," said Harteveldt, noting that system-wide failures usually last for a few minutes rather than a few hours.

 

"To me, it shows that there is a lot of strain on the various United systems without an adequate amount of redundancy. In other words, if the primary servers for the website go out, you want o make sure there's something in a back up location at leas to keep basic functionality going."

Harteveldt said United deserves credit for getting its system up again within a few hours, but that the outage is still "the proverbial, what you hope is a once in a lifetime type of event."

 

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Recrafting the cabin: Airlines add, adjust amenities inside jets - Chicago Tribune

Recrafting the cabin: Airlines add, adjust amenities inside jets - Chicago Tribune | Atmosphere Research in the News | Scoop.it

"What people care first and foremost about is getting the best possible price, and then they want to make sure that when they stand up from their airplane ride they can still feel their knees," said Henry Harteveldt, a travel industry analyst with Atmosphere Research Group.

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Airlines squeeze seats and knees for more profits - American Public Media's Marketplace

Airlines squeeze seats and knees for more profits - American Public Media's Marketplace | Atmosphere Research in the News | Scoop.it

Harteveldt: "Airlines are not in the passenger happiness business. Their job is to move as many people as they can safely, and to make a profit."

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Ryanair's Outrageous Boarding Pass Fee: US Airlines Next? - CNBC

Ryanair's Outrageous Boarding Pass Fee: US Airlines Next? - CNBC | Atmosphere Research in the News | Scoop.it

"Though Ryanair clearly states it charges fees for agent assistance, the airline is clearly in the wrong here," says industry analyst Henry Harteveldt, co-founder of Atmosphere Research Group, in an email to CNBC.com.

 

"It appears that Ryanair did not clearly communicate to the traveler that the downloaded document was not a boarding pass," Harteveldt says. "Ryanair makes things worse by not offering airport kiosks that passengers can use if they've forgotten their boarding pass."

 

Harteveldt points out that more than 80 percent of travelers choose some type of self-service check-in, whether it be online, at airport kiosks or on mobile devices. The difference in the U.S. is that most airlines offer the printing of boarding passes at airport kiosks for free (Spirit charges $2 per person), or accept digital boarding passes saved on a mobile device.

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United Airlines unveils its first 787 Dreamliner - USA TODAY

United Airlines unveils its first 787 Dreamliner - USA TODAY | Atmosphere Research in the News | Scoop.it

Travel industry analyst Henry Harteveldt, co-founder of Atmosphere Research Group, questions United's cautious approach with the new aircraft. "I think they really missed an opportunity to raise the bar on their product," he says.

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JetBlue Prefers to Play the Field - Wall Street Journal

JetBlue Prefers to Play the Field - Wall Street Journal | Atmosphere Research in the News | Scoop.it

"Rather than join an alliance and be restricted to working with a pre-defined subset of airlines, JetBlue is 'going retro' by remaining independent and signing contracts with a broad mix of airlines it sees as complementary partners," said Henry Harteveldt of consultants Atmosphere Research Group. "JetBlue just needs to be sure it doesn't have too many partners who step on its toes."

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Southwest Airlines comes to Akron - WKSU News

Airline analyst Henry Harteveldt says the strategy gives Southwest time to watch profits and volume at each Northeast Ohio airport and then divide traffic accordingly. But forecasting those numbers will be tricky.

 

“Don’t expect Southwest to do exactly the same thing at Akron that AirTran has done. Southwest will be flying different types of airplanes, and has a different approach towards how it does business. I think it’s great that they’re continuing to run flights in and out of Akron, because they’ve dropped a lot of other cities on their route network.”

 

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United Airlines missed opportunity to improve passenger experience with Boeing 787: analyst - APEX Editor's Blog

United Airlines missed opportunity to improve passenger experience with Boeing 787: analyst - APEX Editor's Blog | Atmosphere Research in the News | Scoop.it

Says Harteveldt: “I recognize this aircraft is woefully late in being delivered and United is probably by now saying, ‘Just get me the bloody airplane’. But where were the Continental people when they were envisioning this [787 interior]? Did they talk to seat manufacturers? United itself and Continental both have goofed with not having direct aisle access for BusinessFirst. That is a critical thing for the business traveller. Could they not have gone to the seat manufacturers and said: ‘We need six across for the economics to work; how do we get a seat that will give us what the traveller wants which is direct aisle access?’”

 

Harteveldt notes that American Airlines “made a decision with the Boeing 777-300ER to revamp its business class and go with direct aisle access; and Delta has done it with direct aisle access in business class. The customer is going to look at this [United 787] and say, “Okay, this is what United has to offer; who else is flying?”

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Kayak IPO points to growth, challenges in mobile travel industry - Mobile Commerce Daily

Kayak IPO points to growth, challenges in mobile travel industry - Mobile Commerce Daily | Atmosphere Research in the News | Scoop.it

“The tech advantage for online travel agencies is not to be underestimated, so it will be interesting to see how Kayak can improve the booking experience,” Mr. Breen said.

 

“Kayak is forced to be ten times more innovative and clever than a travel agent, making it harder to provide a streamlined experience,” he said.

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Kayak shares rise 16 percent in trading debut - CNBC Market Day

“I expect we’ll see some new commercial efforts after the IPO,” said Henry Harteveldt, a travel industry analyst with Atmosphere Research Group. “They may do work to improve hotel search or expand into more markets outside the U.S.”

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Kayak shares rise 16 percent in trading debut - MSNBC

“I expect we’ll see some new commercial efforts after the IPO,” said Henry Harteveldt, a travel industry analyst with Atmosphere Research Group. “They may do work to improve hotel search or expand into more markets outside the U.S.”

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Airline to offer baby-free 'quiet zone' - Overhead Bin, NBCNews.com

Airline to offer baby-free 'quiet zone' - Overhead Bin, NBCNews.com | Atmosphere Research in the News | Scoop.it

In addition, most planes that fly domestically in the U.S. have just a single, continuous economy cabin, so it wouldn’t be practical to offer a child-free section on those flights, said Henry Harteveldt, co-founder of the Atmosphere Research Group.

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How an American-US Airways Merger Could Impact Travelers - CNBC.com (blog)

How an American-US Airways Merger Could Impact Travelers - CNBC.com (blog) | Atmosphere Research in the News | Scoop.it

Don't assume a merger would result in less competition and higher fares.

 

Henry Harteveldt, co-founder of Atmosphere Research Group, tells CNBC.com in an email, "You have a lot of competition in the airline business. You have airlines like Southwest, JetBlue, Virgin America, Allegiant and Spirit bringing low fares." Even if an American-US Airways merger moved forward, the industry is still highly fragmented among multiple carriers and and fares would not spike, Harteveldt says.

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FAA to Review Rules on Use of Electronic Devices - New York Times

FAA to Review Rules on Use of Electronic Devices - New York Times | Atmosphere Research in the News | Scoop.it

Henry H. Harteveldt, a travel analyst and the co-founder of the Atmosphere Research Group, said the F.A.A. and airlines had to balance the proliferation of gadgets while maintaining the industry’s stringent safety requirements.

 

A survey of 2,530 passengers conducted this year by Mr. Harteveldt’s company, a consulting firm, found that 35 percent of airline passengers in the United States owned a tablet device and 67 percent owned a smartphone.

 

“You want people to pay attention to the safety briefings but still be able to use their devices if you’re stuck on the tarmac for a long time,” he said.

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US airlines adopt, test new technologies - Ft. Lauerdale Sun-Sentinel

"By allowing those travelers who feel comfortable to tag their own bags or scan their own boarding passes, airlines can avoid hiring and training additional employees in the near term," said Henry Harteveldt, an airline and travel industry analyst at Atmosphere Research Group. "Long-term, airlines view self-service as a way to eventually reduce airport employee head count, as travelers become accustomed to a more 'DIY' experience."

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At 91, Ted Vallas has a lofty ambition: starting an airline - Los Angeles Times

At 91, Ted Vallas has a lofty ambition: starting an airline - Los Angeles Times | Atmosphere Research in the News | Scoop.it

"It's not the most sane way to make a living," said Henry Harteveldt, an airline analyst with Atmosphere Research Group in San Francisco. "But if you do your homework and take a disciplined approach, then maybe you can make some money."

 

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Airlines cut deeper into legroom to help boost profits - Boston Globe

Airlines cut deeper into legroom to help boost profits - Boston Globe | Atmosphere Research in the News | Scoop.it

“You are getting squeezed in all directions,” said Henry Harteveldt, a travel industry analyst with Atmosphere Research Group.

 

Legroom is going the way of checked bags, in-flight meals, and pillows — once-free amenities that now come at a cost. In a fiercely competitive industry, this allows airlines to offer lower base ticket prices, while generating new revenue from those willing to pay additional fees.

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Virgin America a hit, but losing money - San Francisco Chronicle

Virgin America a hit, but losing money - San Francisco Chronicle | Atmosphere Research in the News | Scoop.it

"Virgin pays attention to design, product and service details," said Henry Harteveldt, a San Francisco analyst for Atmosphere Research Group. "Virgin is the most experiential of U.S. airlines."

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Union says new contract better than alternative for flight attendants - Fort Worth Star Telegram

Union says new contract better than alternative for flight attendants - Fort Worth Star Telegram | Atmosphere Research in the News | Scoop.it

"They need to look at this from the standpoint of the individual flight attendant," said Henry Harteveldt, an analyst with Atmosphere Research Group in San Francisco. "I think this is very good offer. It's better than they had initially."

 

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Political Conventions, Olympics and Storms Clog Summer Travel - New York Times

Political Conventions, Olympics and Storms Clog Summer Travel - New York Times | Atmosphere Research in the News | Scoop.it

To deal with the unexpected, business travelers may need self-reliance and flexibility. “The most important thing to pack is patience,” said Henry Harteveldt, chief research officer and co-founder of the Atmosphere Research Group in San Francisco. He recommended that travelers explore alternative transportation options like trains and ferries. And he suggested carefully monitoring potential problems at their destination.

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Seamless, smart and straightforward: a path to generating revenue from #mobile #travel bookings - Tnooz

Seamless, smart and straightforward: a path to generating revenue from #mobile #travel bookings - Tnooz | Atmosphere Research in the News | Scoop.it
Many mobile apps aren't even apps; rather, they are basic copies of the Web version. And those that are fully realized applications are not necessarily any better, lacking a clear focus on user experience and the desired outcome - a purchase.
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Self-serve air travel: Welcome aboard - American Public Media's Marketplace

Self-serve air travel: Welcome aboard - American Public Media's Marketplace | Atmosphere Research in the News | Scoop.it

Airlines make razor-thin profit margins and they’re eager to cut costs, says Henry Harteveldt at Atmosphere Research Group.

 

"The savings to an airline from this self-service can be tens of millions of dollars a year.

 

Harteveldt says all this new airport technology can be more efficient. Except, when it’s not.

 

"When we have bad weather like snowstorms or massive rainstorms that close airports and delay a lot of flights that’s where things fall apart."

 

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The Death of First Class - Wall Street Journal

The Death of First Class - Wall Street Journal | Atmosphere Research in the News | Scoop.it

Just a quarter of first-class fliers on overseas flights pay full fare for their seats, according to a survey by market-research firm Atmosphere Research Group; the rate is closer to 15% on flights within the U.S. Most first-class overseas passengers use their frequent-flier status to upgrade after buying a business-class or special economy fare.

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