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27 E-commerce Website Designs @Scenttrail Hates & Why via @Curagami

27 E-commerce Website Designs @Scenttrail Hates & Why via @Curagami | AtDotCom Social media | Scoop.it

Marty (Scenttrail) Note: 27 Bad Ecommerce Designs
These CSS Design Award Winning sites illustrate why designers shouldn't be in charge of your commercial website. In a recent G+ post I shared our journey across time, place and money online (Why Time Is Money Online: https://plus.google.com/102639884404823294558/posts/RdjAjWoJTHw ).

It's easy to get lost. We kept trying to make narrative, movie and book-like) logic work on our ecommerce site and it never did. To the extent we told stories we depressed conversions and we conducted these tests before the web was drowning in content.

Not that the web has been fully "content shocked" to within an inch of its life one of the FIRST jobs any ecommerce site must accomplish is loudly and clearly proclaiming their STORE-NESS.

These 27 "pretty picture" designs are find for big established brands people trust, but they would CRUSH a new commercial site. The "store-ness" is confusing. Are these content sites or can we buy stuff here.

Some communicate some "store-ness",but none have the "ditch digging" realities of large, successful ecom sites such as REI.com or Schwan's.com (highest converting ecom site in world). Call-To-Actions are missing (mostly), navigation is murky and not keyword dense and images don't you line of sight rules (viewers' eyes go where people's eyes in your images go).

Real ecommerce needs a few things to be successful that most of these sites ignore, miss or don't know such as:

* Email subscription forms (email list = your most profitable channel because YOU OWN IT, don't believe BS about email marketing being dead mobile is making email marketing different but dead =nope.
* AN OFFER - see REI.com's "daily deals" or Amazon's ability to sell any and everything.
* Great navigation balanced between seo and customer engagement.
* Images mapped to produce CLICKS where merchants want them.
* Every image, click and share creates analytics and data so part of what you need to map into an ecom design is WHAT DATA YOU NEED. Can't figure out what actionable thing I would know after a month's traffic on these designs.
* Sense of TIME and PLACE (what season are we in? Where are these sites?).
* TRUST and that comes from other people (testimonials, curation of User Generated Content and NONE of these have anything like that so unless they are major brands they won't pass the trust test with many shoppers).
* TRUST MARKS = didn't see a VISA or MC logo either. One way to create trust online is to align with brands and marks people already trust. Those badges look like ugly scars to designers and they help make merchants millions.
* Content - we love VISUAL MARKETING but some context such as the context one satisfied customer would share is a must.
* Design = Trust - we grant that these sites look amazing and looking amazing helps with creating trust, but junk 'em up a little and make more money.

That last bullet reminds me of a story from my P&G tenure. My boss Russ Mills taught me to never leave a display too neat. "People won't disturb a display that is too neat," he explained. These ecommerce designs are too neat for me (by half). If you aren't a major brand ignore every one of these 27 "inspirational" ecom web designs.

PS. Favorite has to be the example in the picture above. Not only do we chop people in half we ask visitors to kiss their behinds (lol). Opposite of the welcoming atmosphere I want to create on my ecom sites (lol) back when I was responsible for millions of online sales yearly. At my core I remain an online merchant, but I don't miss not sleeping and sweating sales numbers from now until Valentine's Day. Don't miss that at all :).




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Is Ecommerce Stuck In The Mud? - via @Curatti_

Is Ecommerce Stuck In The Mud? - via @Curatti_ | AtDotCom Social media | Scoop.it
Is E-commerce Stuck In The Mud? After our first Holiday Ecommies Review of 30+ top online retailers (@Ecommies is a new ecommerce ratings, review and award site coming soon). It’s clear e-retailers are stuck in the mud.

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Martin (Marty) Smith's curator insight, December 11, 2013 10:47 AM

Fun writing this post for [url=/u/98044 x-already-notified=1] janlgordon[/url] new Editors of Chaos http://www.curatti.com. Conclusion after our first Ecommie Awards for Holiday 2013 is YES e-commerce is stuck in mud of its own making.

Online retailers seem stuck fighting battles that are all but over such as the adoption of free shipping out and back, deal-of-the-day and Buy More, Save More. The ocean runs red as competitors face off with each other with little regard to the unique characteristics of selling online.

There were bright spots in the more than 30 top e-retailers reviewed including REI.com and Williams-Sonoma, but even well established brands such as L. L. Bean seem to struggle this holiday selling season.

Not hard to see WHY ecom is in a rut. Mobile is changing everything though few seem to realize the magnititude or sweep of the change. In addition to the Ecommies Report card we created a Social Media Analysis showing most e-retailers follow less than 1% of their followers.

Clearly the conversational nature of the new web is as perplexing to retailers as mobile. The combination of these two big misses, mobile and social, made holiday 2013 lackluster and stuck in the mud. This Curatti.com post shares ideas for how to fix not least of which would be embracing social media marketing and joining a mobile marketing revolution that has little to do with phones.

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Your Ecommerce Sites Are Ready For Christmas When YES Is Answer To These 20 Questions

Your Ecommerce Sites Are Ready For Christmas When YES Is Answer To These 20 Questions | AtDotCom Social media | Scoop.it

Holiday Ecommerce 20 Questions
If your Internet marketing team can answer YES to the 20 content marketing, social marketing, email marketing and cause marketing questions then wax up your board and hit the beach. 

Better to SURF now with solid plans in place than even think about time off once the October tsunami hits. This time of year it took 2.4 visits to make a sale when I was an Ecom Director. In October it took 1.3 visits and in November and December a little over one.

Those numbers mean NOW is the time to test and create plans so you don't have to THEN.  Plan now, DO THEN :). 


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Responsive Email Marketing An Ecom MUST In A Mobile World [Tips]

Besides a quick explanation of what responsive email design is; I take a look at what’s possible, going through some of the responsive layout patterns we’ve

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Martin (Marty) Smith's curator insight, April 21, 2013 9:42 AM

Email The Register Of Ecommerce
Email out performed all other channels when I was an Ecom director. Email contributed more margin to the bottom line and was the cash register of other "lost leader" channels such as PPC. 

Email also creates important diversification. People on YOUR list put you in control at least as far as you don't irritate or spam. If more than a tiny group on your list complains you are marketing insensitive to their needs (spamming in other words) and your ISP will black ball your website and it can be hellish to get off. 

 

Email As Mobile Life Curator
Email marketing is not without its new challenges. Batch and blast the same message means conversion will go down as spam complaints go up. Email's role is changing with the dominance of smart phones.

Smart phones and pads are the easiest way to manage emails. Email deletion is easiest on mobile and mobile fills up the free time of waiting in lines and sitting on the subway. Wonder why your open rates are going DOWN? A: Smart phones. 

All of this means you need personas and segments AND responsive emails in your email marketing these days. You MUST create relevant messages. Use personas, fully articulated archetypes for between 3 and 7 "super groups" within your list. 

Know what segments within your list such as "multi-buyers" or VIPs are the most profitable. Combine personas, which THEY ARE with your financial segments what THEY MEAN to you to create campaigns that will appeal to THEM and make money for YOU. 

Email Marketing In Mobile World Tips
* Subject Line is beyond important.

* Create responsive email (email must look great on all devices).  

* Use PERSONAS and SEGMENTS together.

* Tell STORIES over TIME.

* Curate User Generated Content INTO your email marketing.

* Count and trend unopens as a NO.

* Create & Trend new KPIs such as $ / sent, $ / opens.

* Keep emails OFF your website (dupe content and hurt heuristics).

 

This last bullet needs some explanation. Your email marketing needs a "can't see this email view it here" link, but keep your creative in a NON-SPIDERED folder.

 

Allowing your emails to get spidered can cause duplicate content problems and the heuristics of your emails don't help since, if you are creating great Call To Action emails, your audience will not spend much time on your emails as they are simply attention getter pass through to points of conversion. 

Martin (Marty) Smith's comment, April 21, 2013 4:57 PM
Thanks for the Scoop Massimo. Marty
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5 Pinterest Contests Examined

5 Pinterest Contests Examined | AtDotCom Social media | Scoop.it

This piece was written by Nicole D'Alonzo for socialfresh. I selected it because there are several brands on Pinterest leading the way on experimenting with contests. You can see what they're doing, and maybe you'll get an idea for your company.

 

Pinterest can be a great place to do a contest, but the author reminds us to check out Terms of Use before launching.

 

Here are some highlights:

 

**Types of Contests on Pinterest

 

**Best Pinboard

Users create a pin board under the contest guidelines and brands select the best one

 

**Most likes/repins

Contest entrants create pinboards and specific images for users to like and/or repin and entrants win based on the amount of likes/repins they receive

 

**Sweepstakes /entries

Random winners drawn from a pool on entries. People can enter the sweepstakes by repinning an image and/or following a brand on Pinterest

 

Selected by Jan Gordon covering "Pinterest Watch"

 

Read full article here: [http://socialfresh.com/pinterest-contests/]


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Who Really Gets People To Buy On Social Media Influencers or Early Adopters?

Who Really Gets People To Buy On Social Media Influencers or Early Adopters? | AtDotCom Social media | Scoop.it
According to findings of a new study by the Webby Awards, Social Media platforms really do allow people to influence the purchasing activities of their connections. The strategic question remains, however: who actually gets people to buy? Some social media experts say you must win the “influencers” to your cause and make them your advocates....

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Neil Ferree's curator insight, February 4, 2014 3:36 PM

Social Content Marketing is no longer an Option.


Our web traffic will live or die on how well we engage in social media. Google Plus and Facebook and Twitter and Pinterest and YouTube and LinkedIn and Yelp are all part of our social sphere of influence.

Randi Thompson's curator insight, February 6, 2014 9:43 AM

Those are pretty good numbers.  6 out of 10 people are not buying products because other people have shared them.  Who would have thought?

renata mello's curator insight, February 21, 2014 11:10 AM

Can we really influence people? Should we just listen to what they have to say and tell stories and ways to help them?

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The End Of Email As We Know It?

The End Of Email As We Know It? | AtDotCom Social media | Scoop.it
How your inbox is becoming an app. The final conversion of the old internet's last holdout.

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Martin (Marty) Smith's curator insight, September 5, 2013 11:04 AM

Great post here by John Herman for BuzzFeed (@jwherrman). Email made more money than any other marketing channel when I was a Director of Ecommerce by a full ten points so its evolution is a CSF (Critical Success Factor) for e-commerce shops.

John's intelligent response to WHAT IS NEXT is worth a CAREFUL read for anyone who depends on email marketing to pay the bills. Do I think we are THERE yet (i.e. where John is), no but we are trending in that direction.

If John is a vanguard we Internet marketers need to form up around his ideas. What I would NEVER argue with is how the ubiquitous mobile web is changing email. We know many customers use mobile devices to curate their lives (and throw away non-interesting or poorly designed emails).

The problem with John's future is email is the list that protected the kingdom. Google doesn't own your email list as they do your organic and PPC destiny. How to continue to diversify your Internet marketing profits and portfolio is going to be a challenge.


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5 Reasons Crowdfunding and E-Commerce Are Stronger Together

5 Reasons Crowdfunding and E-Commerce Are Stronger Together | AtDotCom Social media | Scoop.it

In 5 New Ecommerce Lessons on ScentTrail Marketing I explained why everyone should have a store. This post goes further insisting everyone should have a store AND a vialble crowdfunding platform.

Haiku Deck for this post
http://www.haikudeck.com/p/XdSgR5zOax/crowdfunding-and-ecommerce


Post + Haiku Deck
http://martinmartysmith.com/5-reasons-crowdfunding-and-e-commerce-are-stronger-together/


If my advice about adding a store was confusing and now this post feels like a bridge too far Don't Worry. AtlanticBT.com and I are creating a crowdfunding platform Software As A Service tool that can easily adapt to any business vertical or cause marketing.

We happen to be creating the platform for CureCancerStarter.org, but our intent is to build a flexible framework that can be easily adpated to other applications.


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5 Retail Lessons For Ecommerce Sites

5 Retail Lessons For Ecommerce Sites | AtDotCom Social media | Scoop.it
Social commerce has the potential to use some of the fun aspects of real-world shopping. Here are a few ways retailers can deliver.

 

The traditional ecommerce experience normally entails searching on Google or Amazon for the product you want, and then scanning for the cheapest deal. Or maybe it means visiting a retailer’s website and trolling through 575 pairs of shoes to find something that suits your style. But rarely does buying online feel like the enjoyable real-world experience of “going shopping.”

 

By contrast, meeting up at the mall or wandering a busy shopping district with a friend is an inherently social experience. You never know what cool stuff you’ll stumble across, and those moments are what make going shopping so much fun. These fun aspects are actually transferable to the online world.

 

Here are the five to focus on.

1. Let People Emote
2. Showcase What’s Hot
3. Ditch the Cart
4. Lead with Mobile
5. Use Data to Fuel Discovery 

Marty Note - My fav is #4.  


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