See on Scoop.it – A New Society, a new education!
ERROR 0036. Sinopsis Madrid, 2057. La tecnología proporciona al ser humano una vida llena de comodidades y… ¿sin errores?
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Bernard Lamailloux's curator insight,
May 23, 5:04 PM
L’université vue comme une bureaucratie professionnelle… fonctionne en réalité selon un mode clanique. Delete the scoop?
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Susan Bainbridge's curator insight,
May 21, 9:47 AM
Some great infographics here to either train teachers, or remind experienced teachers of classroom strategies and management skills. Delete the scoop?
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Ivon Prefontaine's curator insight,
April 19, 7:29 PM
Creativity is about being present and aware of the potential that exists.
Mary Perfitt-Nelson's curator insight,
April 20, 12:01 PM
Creativity does come from divergent thinking that is unencumbered by the culling of ideas that comes with more analytical thinking. There is a time and a place for both!
Nancy White's curator insight,
April 21, 12:08 PM
Creativity and problem solving are inseparable. And they take time, requiring perseverance and a willingness to take risks. All of these are qualities of innovation. Delete the scoop?
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Camino López García's curator insight,
March 14, 6:57 AM
Cartel de Mail Art exposición enREDada de educación artística, con realidad aumentada!! escanea con layar. Delete the scoop?
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Henry Chero 's curator insight,
May 21, 10:32 AM
E-learning, MOOC. Realidad y perspectivas de futuro. Delete the scoop?
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Henrik Safegaard - Cloneartist's curator insight,
May 9, 4:01 AM
Interesting reading. It make me see the object in a complete new light. Inspiring.
streetsmartprof's curator insight,
May 10, 9:11 AM
It is interesting as a profession nurses are trained to care for the patient. Part of the original oath was: "devote myself to the welfare of those committed to my care". http://www.nursegroups.com/nightingale-pledge%3A-nursing-ethics
Why do most people trust nurses? Think about why this is in your own mind. Is it the focus on caring for the patient?
Now turn around and view the training and education used to bring your own employees up to speed on "how to care" for your customers.
Have their lips been loaded with "fairy tales" of how great the company is. Or do they know the "lessons learned", the "war stories" of the past?
Most people will agree there is no such thing as a perfect life, or a perfect company. Being able to tell life lessons to customers about helping others may just move the needle on their experience when things have gone south.
It works for nurses to offer up hope in times of need by telling us about others who have gotten through what it is we are about to face. Offering up war stories of the past on how you have helped other customers in similiar situations helps calm the waters on both sides of the table when issues arise.
Than switch to a story tending mode and extract the full story of how the customer ended up in the situation they are in today. It is not always about our product and/or service. However, part of caring for the customer is forming a human to human connection while helping them solve their issues.
Using the power of story to have a conversation is what the best nurses do with us if you think back to a positive experience.They know how to build trust one story at a time. And always remember, keep the stories short, concise and to the point. Use them to extract the customer's story, which is the goal. Delete the scoop?
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