Architecture & Service Design
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smaply | smart service mapping | digital customer experience mapping

smaply | smart service mapping | digital customer experience mapping | Architecture & Service Design | Scoop.it
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Brilliant new software for service designers! 

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Mapping the Journey – Experience Beyond the Screen

Lightning talk from UX Lisbon, May 17, 2012...

Via Daniel Souza
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A good reference for User journey mapping 

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Service design a conceptualization of an emerging practice

Titel: Service Design - a conceptualization of an emerging practice Författare: Wetter Edman, Katarina Utgivningsdatum: sep-2011 Universitet: Göteborgs un...


Via Daniel Souza
Archiprez Mosis's insight:

One of the latest Service Design PhD research, a good reading indeed

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Dear_Architect.pdf

Archiprez Mosis's insight:

In what way can service innovate the briefing process in architectural design? 

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