Few would dispute the convenience, low cost, and high efficiency of learning through technology. Whether eLearning, blended-learning, or mobile learning, it is usually just in time, just enough, and just for the user, which is the ideal form of customization and convenience for participants. At the same time, for larger audiences, eLearning represents a tremendous cost savings.
Executives have learned to love eLearning for its convenience, its timeliness, and its low cost. Learning through technology makes it possible for large numbers of people to learn at the same time without leaving the workplace. What executive would not love this? The problem is that the results are not always there.
Some professionals measure the ROI for eLearning on the basis of cost savings alone, comparing eLearning to the facilitator-led counterpart. When large numbers of participants are involved, this cost savings is very dramatic. This is acceptable only if the outcome would be the same from learning through technology when compared to the facilitator-led alternative. Unfortunately, that’s not often the case.