3. Provide behind-the-scenes support via email
Email is a good way to respond to individual problems or to motivate people to participate without embarrassing them. You will want to be in regular email contact with your participants, either by group or individual communication. If participants send you interesting content-related comments via email, encourage them to post these thoughts to the discussion forum as well. If you receive a number of questions by email, you may want to consider posting a special discussion forum for questions or suggestions. This way everyone can benefit from answers to questions of general interest.
Via Dennis T OConnor