The Better Customer Experience Some companies really understand customer service. They know how to hire for it, train for it and deliver it. Other companies claim to give customer service, but in reality…
I just finished reading Lee Schafer’s column in the Sunday May 12 edition of the Star Tribune. In his column, Schafer asserts that what Target needs most in a new CEO is leadership. Can’t argue with that.
Much of the talk about the importance of emotional intelligence is missing the point if we fail to deal with the root causes of our emotional reactivity. In fact it's not emotional intelligence that really matters, but emotional maturity.
Knowing that we were going to be in a "medium risk firefight"...medium risk... the idea is laughable. You can do more harm than good as a leader if you saddle subordinates with equipment and restrictions meant to reduce risk.
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