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Philippines Overtakes India as Hub of Call Centers

Philippines Overtakes India as Hub of Call Centers | AP Human Geography Education | Scoop.it
Many companies have moved their customer service lines to Manila to take advantage of workers who speak lightly accented English and are familiar with American culture.

 

The geography of globalization is epitomized by relentless change and marked by continual turnover.  Cultural and economic factors play significant roles in creating potential advantages for receiving outsourced jobs (whether that is beneficially long-term is another discussion). 


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Brian Nicoll's curator insight, December 12, 2012 1:40 AM

I liked this article simply because I could relate it to my own personal experiences speaking with someone at a call center.  I guess it is kind of interesting that the Phillippines has overtaken India in terms of number of call centers.  What was reallly interesting though was how familiar those at the call centers were of Americans. 

Meagan Harpin's curator insight, October 10, 2013 8:27 PM

Companies have moved their customer service lines to Manila because there the workers speak a lightly accented English and are more familiar with American culture then they are over in India. This shows the maturation of the outsourcing buisness and shows the preference for American English.  

Cam E's curator insight, April 8, 2014 12:41 PM

The fact that so many Filipinos speak English is an important one to understand. This brings jobs to the Philippines, but at the expense of local culture. High income and social standing in the Philippines is often correlated with English, as many of the high-ranking citizens attend universities in the United States and return with degrees, and in turn teach their children English. This marginalizes their own language in a way, and is something to keep aware of, as it's one thing that the United States does not face in many areas, that most other countries around the world do.  

 

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New Balance struggles as last major athletic shoe brand still manufacturing in U.S.

New Balance struggles as last major athletic shoe brand still manufacturing in U.S. | AP Human Geography Education | Scoop.it

"Nike? Gone. Adidas? Gone. New Balance, the last major athletic shoe brand still manufacturing in the United States, fights to keep jobs here."   This is an excellent portal for discussing outsourcing, deindutrialization, sectors of the economy and globalization. 


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Stacey Jackson's comment, February 7, 2013 5:51 PM
I had no idea that New Balance still manufactured their shoes in the US. Sadly, I assumed they were made overseas as most textiles are these days. I'll have to go out and buy a pair of New Balances now.
Cam E's curator insight, January 29, 2014 2:03 PM

The United States, known for its industrial prowess in the past, has become a shadow of what it used to be. Our economy has taken a major turn to a majority service oriented one, with about 70 percent of our GDP coming from Consumption rather than production. Even since the year 2000 the US has lost around 32 percent of its manufacturing jobs. All that can be said through my limited knowledge on the topic is that a nation which switches from production to consumption will likely fall behind others on the path of technological advancement.

Courtney Barrowman's curator insight, October 1, 2014 11:10 PM

Unit 6