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8 Ways to Stay Calm in the Midst of Chaos

8 Ways to Stay Calm in the Midst of Chaos | An Indelible Imprint | Scoop.it

Via Vicki Kossoff @ The Learning Factor
Debra Walker's insight:

It used to be said that the only thing constant is change.  However, these days we can add another - chaos.  As we all experience it, it is good to adopt skills that will help us cope rather than set expectations to eliminate it.  

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Vicki Kossoff @ The Learning Factor's curator insight, September 9, 2013 8:20 PM

It's the nature of business to create panic and chaos. Everyone dreams of a company that runs smoothly and efficiently, but ambitious entrepreneurs, managers and salespeople can't help but push for speed. Rather than slow down on a product release or turn down a customer or two until processes are ready, decisions are made that tax resources and send teams into a frenzy.


Whether you are the chaos creator or just caught in the fray, the best way you can bring sanity back to your team is to be an island of stability. It's harder than it sounds when people are running and screaming with their hair on fire, so here are 8 tips for smooth sailing:

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Mapping the KM Landscape

Mapping the KM Landscape | An Indelible Imprint | Scoop.it
Knowledge Management has become an ever-increasing suite of interconnected tools and techniques - it's easy to feel overwhelmed without a map. Having bounced some early ideas around with Geoff, and...

Via zendreamer
Debra Walker's insight:

I like Chris' visualization of the landscape that is Knowledge Management.  

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The Critical Few: Components of a Truly Effective Culture

The Critical Few: Components of a Truly Effective Culture | An Indelible Imprint | Scoop.it

Sometimes corporate culture manifests itself in a make-your-own-taco party in the office kitchenette. Sometimes you can see it when an outdated phone bank is converted into an on-site ice cream shop. And sometimes it’s on display when senior leaders pick up paintbrushes to turn formerly bland office walls into electric blue work spaces. These are examples of the “Culture Blitz” at work at Southwest Airlines Company, where a 40-year culture is still going strong and is further invigorated by traveling teams who volunteer every year to visit hundreds of employees to show their appreciation. And it’s infectious


Via Vicki Kossoff @ The Learning Factor
Debra Walker's insight:

A long article but full of delicious meat and potatoes.  I recently was disturbed to see an article describing culture in the tech industry as being superficially attributed to having lunch provided, kegs of beer with meetings & a ping pong table in the common area.  

 

Culture - particularly one steeped in providing depth of employee engagement initiatives and alignment with brand strategies - is so much more multi-faceted than non-cash pieces in a compensation program.  I like pizza as much as the next person but I don't get up in the morning going "yayy"  can't wait to get to work to get my free lunch.  I learned a long time ago that man cannot live on pizza alone.

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Ivon Prefontaine's curator insight, February 18, 6:53 PM

And, in education I found that the formal leaders did not pay much attention to the informal leaders.

Lee Werrell's curator insight, February 19, 7:36 AM

The culture of a firm can make productivity leap ahead and people enjoy working their. Get it wrong and work is a dreadful place where there is confrontation and pain. Many British firms could benefit from looking innovatively in ways to change their culture for the better.

Margaret Driscoll, Learning Organization Librarian's curator insight, February 19, 10:44 AM

"A keystone habit, Duhigg has noted, is “a pattern that has the power to start a chain reaction, changing other habits as it moves through an organization.” Companies that recognize and encourage such habits stand to build cultures with influence that goes beyond employee engagement and directly boosts performance."

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Infographic: The Six Laws of Customer Experience

Infographic: The Six Laws of Customer Experience | An Indelible Imprint | Scoop.it
See on Scoop.it - Customer Experience Excellence Best Practices I recently published the list of my most-read posts from 2013. The item on the top of the list is the free eBook: Six Laws of Custome...

Via Fred Zimny
Debra Walker's insight:

It is fundamental that customers & employees are invited to & have the best seats "at the table".  To do otherwise is setting yourself up for falling short of being a standout experience for either.

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Ten Charts That Show We've All Got a Case of the Mondays

Ten Charts That Show We've All Got a Case of the Mondays | An Indelible Imprint | Scoop.it
Results from a new Gallup poll on the persistent state of employee disengagement.

Via Mark Taylor
Debra Walker's insight:

As an HR practitioner most of my career and across a variety of sectors, unfortunately I have seen the impacts - to an organization, tribe, and team - of having a week of Mondays.... On a positive note, there are many ways in which we can turn those Mondays into glorious "Saturdays" .... first step - start with awareness; second step is commitments (and follow through) to personal action.  We can each in our own way change the charting of the calendars.

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Mark Taylor's curator insight, September 29, 2013 10:29 AM

70% of employees are disengaged according to Gallup’s study of 25 million. And it is costing $450 billion annually. Supervisors who focus on an employee’s strengths have more engaged employees than those who focus on weaknesses or neglect to focus on much of anything at all.

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The role of curators in storytelling as tribal influencers and bankers | Tribaling

The role of curators in storytelling as tribal influencers and bankers | Tribaling | An Indelible Imprint | Scoop.it

We are increasingly confronted by more and more content, and that is why many of us appreciate services that help us discover the gems. Google tackles the problem with advanced search algorithms, but we also rely on brands and publishers. Another solution, to the problem, is the role of the curator. Do you want to learn what curating is? Please watch the video.

 

Many companies and organizations use influencers to help them reach out to people. Curators are an interesting breed of influencers. However their full potential can only be understood and appreciated through the lens of their tribes. Tribes are groups of people gathering around strong passions or emotions like hiking, gardening or ABBA. Curators do not work in isolation, but in relation to the people that share their passions.

 

I was in a discussion with Olga Kravets, a netnographer, and she proposed that curators serve their tribe like dumpster divers. They dive into containers to rummage through heaps of garbage to find useful stuff that can be re-purposed. When they are done they bring forth their scavenged gifts to their tribe.

 

Something really interesting happens in the curation process, because stories don’t have intrinsic value. An unshared story is basically like rubbish, lying around without any value. Stories gain their meaning and value by sharing, but it’s not as simple as that. The curator imparts her own value, status and trust, upon the story.

 

Curators represent a new type of tribal leadership that operates bottom-up and peer to peer. As a member of a tribe, curators will always be more native and relevant than any outsiders will ever be. Within a tribe they are not only appreciated for leveraging their insider skills, but for sustaining and developing their culture.

 

Click headline to read more and watch video--


Via Chuck Sherwood, Senior Associate, TeleDimensions, Inc
Debra Walker's insight:

Absolutely so connected with this article.  The video describes our increasing love and fascination with rabbit holes and the role of curator in helping to navigate the mazes that are constructed from all these magical timewarped paths and tributaries.  

 

Nothing can be more pleasurable (or more frustrating to ourselves and our loved ones around us) than to go into exploring a topic and come out so much wiser and stimulated - by new thoughts and ideas never before imagined - and yet somehow find that time that I thought had come to a standstill / stopped had somehow continued to march on in the "outside" world.... what a magical playland our minds can be!

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Top 10 Most Innovative Office Spaces

Top 10 Most Innovative Office Spaces | An Indelible Imprint | Scoop.it
Ditch the cubicle and take a look at some of the most fun, innovative office spaces in the United States.  From Google’s slide to Airbnb’s tree house, these companies tackle the challenge of employee well-being and efficiency, with creative office...

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Debra Walker's curator insight, October 2, 2013 3:58 PM

Where you spend almost a third of your life should be a reflection of who you are and provide you a space or spaces to be at your creative best.

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cottonTracks - an entrepreneurial journey around the world #mystart...

A little presentation for #MyStartupStory by cottonTracks, the journal of your online discoveries. visit: http://cottontracks.com and tweet us: @cottontracks.
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3 Major Trends in Knowledge Work

3 Major Trends in Knowledge Work | An Indelible Imprint | Scoop.it

1. Social technologies have become boring
“… key social technologies such as tagging, blogs, wikis and micro-blogging have hit the Slope of Enlightenment and are soon on the Plateau of Productivity.”

2. Collaboration is the new black
“There is, however, still a large knowing-doing gap when it comes to collaboration.”

3. Knowledge management is back
“It was rumored that Knowledge Management died in the late 90’s. Thankfully, it never did and now it’s back again, dressed up as “Knowledge Sharing”.”


Via Sascha Reimann, David Hain, Kenneth Mikkelsen
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Social Media Management 101: A Complete Guide for Businesses

Social Media Management 101: A Complete Guide for Businesses | An Indelible Imprint | Scoop.it

Personally, 2013 is shaping up to be a big year for my clients and me. We’re looking heavily into various social media efforts. We know the future requires focus on inbound marketing, which is the art of getting customers to come to you.

 

Social media management will be a major part of business in the future.By the end of this post you’ll have an understanding of how to manage your social media efforts. Even if you are just getting started you should have an idea of how to continue to grow your social media so that you’ll be bringing in leads and sales in the future....


Via Jeff Domansky
Debra Walker's insight:

I loved adding to my knowledge with these tips.  Enjoyed this article.  the sheer variety of tools available for social media can boggle the mind and it is only going to increase.

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Jeff Domansky's curator insight, September 11, 2013 2:53 AM

Very useful resource and reference for small business and social media.

Phyllis Smith's curator insight, September 11, 2013 10:11 AM

Good article for planning a Social Media strategy for your business.

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The Evolution Of Work

The Evolution Of Work | An Indelible Imprint | Scoop.it

Via Vicki Kossoff @ The Learning Factor
Debra Walker's insight:

This is a great visual for illustrating the shifting nature of work.   Exciting timecuff or sure.

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AnnC's curator insight, September 14, 2013 6:42 PM

It is about time for structures to open up.  We have known that open systems work better in science for a long time.  

Miguel Cañas's curator insight, September 16, 2013 2:21 PM

Great Infographic about the evolution of work

John Michel's curator insight, September 23, 2013 2:36 PM

The smart leaders understand the concept of following from the front, that is, removing obstacles from the paths of employees to help them become successful.  Scaring your employees into doing what you want is a failed approach to leadership yet unfortunately this is how many of our companies were created; it’s time to evolve this way of leading.

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Developing a customer experience strategy

Developing a customer experience strategy | An Indelible Imprint | Scoop.it
Customer’s today are dealing with a complex array of digital channels and messages.

Via Eric_Determined / Eric Silverstein
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Alex McCardell's comment, September 9, 2013 4:29 AM
In a B2B service environment this is especially true. Can't repeat it enough, even if it seems like common sense. But we don't get there easily.
Eric_Determined / Eric Silverstein's comment, September 9, 2013 5:33 AM
Thanks Alex for your valuable comment on B2B. Best, Eric
Tilly S Davies's curator insight, September 12, 2013 3:42 AM

Customers are the livelyhood of any business. Their experiences should be priorty - the question then do you have a defined strategy?

  
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Creative Chaos HR: 2013, Here I Come!

Creative Chaos HR: 2013, Here I Come! | An Indelible Imprint | Scoop.it
For another, there's so much to explore--information, topics of interest, smart, creative, and forward thinking people--out in the world of Human Resources for any one person to absorb. In light of this, my blog will serve as a ...
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Content Marketing Inspiration From 5 Vintage New Year's Ads - Business 2 Community

Content Marketing Inspiration From 5 Vintage New Year's Ads - Business 2 Community | An Indelible Imprint | Scoop.it
Business 2 Community Content Marketing Inspiration From 5 Vintage New Year's Ads Business 2 Community Glitz, glamour, hope, and resolution: four nouns that may not be the hallmarks of contemporary content marketing, but certainly played a big role...
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#Leadership Vs. #Management — check how @WarrenBuffett sees it...

#Leadership Vs. #Management — check how @WarrenBuffett sees it... | An Indelible Imprint | Scoop.it
Businesses need individuals who will be both leaders and managers. As Warren Buffet said, it is not enough to just manage, nor is it enough to only lead.

Via Eric_Determined / Eric Silverstein
Debra Walker's insight:

Blurred Lines - to quote popular culture.  Wonderful to see this update from Drucker's original teachings.  It is true that it used to be an option and that management had a role as did leadership as well as the third sibling supervision.  In today's economy, employee experiences are keys to what drives customer experiences and leadership is not a nice to have, it is a necessity.  

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Eric_Determined / Eric Silverstein's curator insight, March 5, 2:10 AM

What is the key to success, #Leadership or #Management?


Do you see the difference between:


"Does the Right Thing vs Does Things Right?"


Good #infographic


When your employees deliver an outstanding #customer #experience, it's the result of both inspiration from leadership and qualities in management.


Share your thoughts.

Efficienarta's curator insight, March 5, 5:20 AM

I believe that all enterprises benefit from recognising the importance of both Leadership and Management capabilities - however interlinked. I had the great fortune to experience robust Leadership Training at the beginning of my first career as a Royal Air Force Officer. Subsequently I learned a huge amount about management when I studied for an MBA. Later as I took the journey to become a Chartered Director, I became more and more convinced of the need for enterprises to conscientiously develop and reward management and leadership excellence. 

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Reflecting on the State of Enterprise 2.0 as an Organizational Culture Change Agent

Reflecting on the State of Enterprise 2.0 as an Organizational Culture Change Agent | An Indelible Imprint | Scoop.it

Dan Pontefract's latest blog post about the state of Enterprise 2.0 - and the need for behavioural change in our organizations in the way we lead, learn and collaborate.


If we are to talk about the next generation of the enterprise — Enterprise 2.0 — then we must also discuss behaviour, culture, learning or leadership in concert with the premise of collaborative-based technologies.



Via Kenneth Mikkelsen
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Efficienarta's curator insight, February 19, 3:19 AM

The Chris Heuer quote in this blog particular resonated with me 

 

“connect with each other and figure out how to re-imagine our broken corporations and set about trying to fix them.”


In my experience this necessitates involving the people much more in the development and application of strategy and processes as well as the technology.

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101 Best Websites for Writers

101 Best Websites for Writers via iGO eBooks
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Calculating the cost of Employee Disengagement | PeopleMetrics

Calculating the cost of Employee Disengagement | PeopleMetrics | An Indelible Imprint | Scoop.it
Employee disengagement is expensive! Learn how it could be impacting your company's bottom line, and how a employee engagement survey or Voice of the Employee program could help.

Via Mark Taylor
Debra Walker's insight:

the more ways that we can link the spread of employee disengagement and disenfranchisement to the performance of a company, the better chance we have of converting leaders who do not yet understand the power of the internal culture to drive sector / organizational growth.   Employee engagement should be a cornerstone of the definition of "success" for all companies and, ergo, leaders!

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Mark Taylor's curator insight, September 29, 2013 10:44 AM

The decreased productivity of each disengaged employee costs each employer $3,400 to $10,000 in salary!

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Fruit of the Loom Sees Workers in Their Underwear

Fruit of the Loom Sees Workers in Their Underwear | An Indelible Imprint | Scoop.it
The company is sending people with new jobs complimentary undergarments and has begun an ad campaign without its longtime mascots.

Via Eric_Determined / Eric Silverstein
Debra Walker's insight:

Having worked with a men's underwear that was focused on "fashion"  there is more than freshness at stake here.  They were works of art and you literally carried yourself differently in a pair.

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Eric_Determined / Eric Silverstein's curator insight, October 4, 2013 2:16 PM

I could not agree more with the President at @FreshPair:  “Underwear is not just the first thing you put on or the last thing you take off, but rather the most important thing that you wear every day.”


It's great to share interesting campaigns, and this #StartHappy from Fruit of the Looms for people changing jobs is a clever one.

 

Share your thoughts?

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How to Achieve the Most Creative Workspace Ever

How to Achieve the Most Creative Workspace Ever | An Indelible Imprint | Scoop.it
Your workspace should be the place you can go to to get your creative juices flowing and be at your most productive. Too often, people are working in an uninspiring, lifeless environment that only stunts their creativity.

Via Color-Art
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The Future of Marketing Has Little To Do With Marketing

The Future of Marketing Has Little To Do With Marketing | An Indelible Imprint | Scoop.it

Do you realize just how much is changing right now? I promise you that it’s bigger than you think. And your role in this is also much grander than you know or believe. See, disruptive technology, social networks, new influencers, they’re leveling the media hierarchy.


Via Kenneth Mikkelsen
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The Art of Managing Innovation Risk

The Art of Managing Innovation Risk | An Indelible Imprint | Scoop.it

Improvisation and experimentation can lead to big, breakthrough innovation. And innovation, fused with an agile, sophisticated approach to risk management, can create a powerful, value-driving partnership.


Via Kenneth Mikkelsen
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John Michel's curator insight, August 25, 2013 1:14 PM

Innovation can be a company’s most powerful tool and a key driver of value. Yet many executives, fearful of the risks inherent in pursuing edgy new ideas that may not succeed, hesitate to unleash its full potential. They prefer, indeed, to renovate rather than to innovate.

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A 60 Year History of the US and Finland Educational Trajectories

A 60 Year History of the US and Finland Educational Trajectories | An Indelible Imprint | Scoop.it

Educational reform in the US and Finland


Via Kathleen McClaskey
Debra Walker's insight:

Love this compare and contrast between US and Finland education overview.

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Kathleen McClaskey's curator insight, September 4, 2013 3:13 PM

Christine McCartney, a Distinguished Fulbright Award in Teaching is researching how Finnish teachers utilize authentic, on-going formative assessments in their classrooms on a daily basis. She has created a powerful presentation looking at the 60 year history of the educational trajectories that the US and Finland have taken.

 

She states: "While homogeneity in Finland certainly plays a role in the different trajectories of educational reform in the United States and Finland, a closer look reveals that there might be more at play."

 

 

Olli Hatakka's curator insight, September 5, 2013 6:55 AM

intresting....

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8 Ways to Stay Calm in the Midst of Chaos

8 Ways to Stay Calm in the Midst of Chaos | An Indelible Imprint | Scoop.it

Via Vicki Kossoff @ The Learning Factor
Debra Walker's insight:

It used to be said that the only thing constant is change.  However, these days we can add another - chaos.  As we all experience it, it is good to adopt skills that will help us cope rather than set expectations to eliminate it.  

more...
Vicki Kossoff @ The Learning Factor's curator insight, September 9, 2013 8:20 PM

It's the nature of business to create panic and chaos. Everyone dreams of a company that runs smoothly and efficiently, but ambitious entrepreneurs, managers and salespeople can't help but push for speed. Rather than slow down on a product release or turn down a customer or two until processes are ready, decisions are made that tax resources and send teams into a frenzy.


Whether you are the chaos creator or just caught in the fray, the best way you can bring sanity back to your team is to be an island of stability. It's harder than it sounds when people are running and screaming with their hair on fire, so here are 8 tips for smooth sailing:

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How to create a sense of privacy with sound

How to create a sense of privacy with sound | An Indelible Imprint | Scoop.it
A little while ago, one of Holland's largest banks presented me with a challenge. They wanted their new retail offices to convey an image of clarity and openness, using a large open space with multiple desks for serving clients.

Via Andrew McCluskey
Debra Walker's insight:

Habing worked in some sonically challenged workspaces, including financial services, makes this article very interesting to me.  Edith workspaces evolving, taking into consideration the STI just makes sense.

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Nishtha's curator insight, August 31, 2013 9:04 PM
Smart leaders bring in innovative ideas at workplace to drive productivity and culture
Linda Evans's curator insight, September 2, 2013 1:01 PM
How to create a sense of privacy with sound 
Jack O'Dowd's curator insight, September 12, 2013 7:01 PM

I agree smart leaders bring innovated ideas to life and music is one way to do this!

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Propelling Human Resources Consulting | Knowledge Mart

The able guidance of a competent human resource consulting organization becomes indispensable to propel.
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