|Scooped by Amy Lichtenstein|
Amy Lichtenstein Knows How to Build Strong Client Relationships
Amy Lichtenstein has been in the business of market research recruitment for over two decades and knows how to keep her clients happy and have them coming back. There are three pieces of advice that Amy Lichtenstein has to offer for creating strong, long-lasting client relationships. You must keep in touch with your clients, you must do quality work, and you must get the work done in the time that you promise.
Amy Lichtenstein ‘s recommendation for keeping in touch with clients is to use all of the technology that we have at our disposal. Phone calls, emails, texts, and faxes are all now the standard way of doing business. Using social media to keep in touch with her clients is one of Amy Lichtenstein’s favorite ways to keep up with them. “I do whatever is best for my clients. Some prefer email, some a phone call. I always make sure I note what their preferences are so I do what they are most comfortable with,” she says. Amy Lichtenstein is always available to assist her clients and is able to clearly assess her clients’ needs and create a specialized focus group to fit those needs.
The second piece of advice that Amy Lichtenstein has to offer is to do quality work. If you turn in questionable results to a client, they will not come back to you and word will get around that you do sloppy work. With so much competition for their business, Amy Lichtenstein knows that you need to get the work done correctly or you will lose the clients’ trust. Trust is something that Amy Lichtenstein has been known for since she began her company in 1992. She knows the value of a good reputation.
Amy Lichtenstein’s final piece of advice is to get the work done on time. If you give the client a deadline, you need to meet it. Clients will not return if you keep them waiting or, even worse, never complete the work. Amy Lichtenstein recommends being honest with your client about when the job will get done. Make sure to build in a little buffer, just in case something goes wrong.