Being able to build trust is regarded as a crucial element of successful leadership. Especially in today’s globalized business world with its high rate of change and its cross-cultural challenges.
What is trustworthiness?’ How can we define it?
3 ingredients Onora O’Neill uses to define trustworthiness:
Do what you say you would do. Stick to agreements. Show your commitment by your actions.
Be competent in the matters at stake. Know your strengths and weaknesses, and be open about it. Don’t overestimate your competence.
Tell the truth. Don’t lie. Distinguish fact from perception.
These three ingredients provide a powerful checklist for leaders and their teams. It can facilitate an open discussion with each other about the perceived level of trustworthiness and its effect on mutual trust. And be careful: for leaders of cross-cultural teams it is important to be sensitive to the different ways these three elements can be perceived across cultures