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All in one - Social Media ROI
How to measure the Social Media ROI
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Measuring Social Media for Customer Retention

04 Measuring Social Media for Customer Retention

By: Nichole Kelly

- Social Media Measurement CoachIn Partnership with HootSuite

- Social Media Dashboard (Measuring Social Media for Customer Retention @AliBrown

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70% of Companies Ignore Customer Complaints on Twitter

70% of Companies Ignore Customer Complaints on Twitter | All in one - Social Media ROI | Scoop.it
Despite increasing numbers of customers using Twitter to publicly complain about brands, the vast majority of companies respond in the exact same way….with the quiet of contempt.
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