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WHY POSITIVE ENCOURAGEMENT WORKS BETTER THAN CRITICISM

WHY POSITIVE ENCOURAGEMENT WORKS BETTER THAN CRITICISM | All About Coaching | Scoop.it

By focusing on positive interactions with your employees and encouraging an upbeat emotional state as often as possible, you’ll be more likely to have a happy, productive and efficient team.


Via Jean-Philippe D'HALLUIN
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John Michel's curator insight, February 3, 11:26 PM

Positive emotions generally work in an opposite way to negative emotions. So, while emotions like fear, anxiety, stress and anger narrow our focus, inhibit our concentration and decrease our cognitive abilities, positive emotions can do the opposite. When we’re feeling upbeat and happy, we’re more likely to have an inclusive focus than a self-centered outlook, and to perform better on cognitively demanding tasks.

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Four Ways to Constructively Criticize Yourself

Four Ways to Constructively Criticize Yourself | All About Coaching | Scoop.it
Many people believe that being hard on themselves will make them better people, but research doesn't support this belief.
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Feedback Without The Fireworks: How Not To Be A Negative Creep

Feedback Without The Fireworks: How Not To Be A Negative Creep | All About Coaching | Scoop.it
Negative feedback is an important reality of the workplace. But it can often backfire. Here's how to do it the right way.
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How to Give Kind Criticism, and Avoid Being Critical : zenhabits

How to Give Kind Criticism, and Avoid Being Critical : zenhabits | All About Coaching | Scoop.it

Can you give someone criticism without hurting their feelings or making them angry? Can you do it kindly?

I think that’s a difficult proposition for most people, but in truth it’s possible to give criticism with kindness and have a decent chance of having the person take it constructively.

Ariana Amorim's insight:

I found the article well-written and balanced. A very good read.

 

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Examples of Constructive Feedback in the Workplace

Examples of Constructive Feedback in the Workplace | All About Coaching | Scoop.it
Giving feedback in the workplace can be a touchy situation, sometimes exacerbated by insensitive supervisors and unreceptive employees. For maximum effectiveness, feedback should be constructive ...

Via Claudia DeSalvo, AlGonzalezinfo
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Claudia DeSalvo's curator insight, August 6, 2013 12:04 PM

How do you feel about getting feedback? Scared? Maybe a little upset? Following the tips on constructive feedback in this article can prevent all those bad feelings that come from a regular feedback session.

 

The line between being constructive and criticizing things is very thin. The supervisor should act as a coach using more questions than bluntly pointing out issues and leaving it at that. According to the article, "A coaching approach can also help foster an atmosphere of trust and mutual respect, leading to a healthy and productive relationship."

 

After the employee knows about the problem, the focus should be turned onto how to fix it and alter their approach to the work that will lead to the desired result.

 

"Seeking permission from the employee before offering feedback can "soften the blow" and help prepare the recipient by making her aware that the supervisor is about to offer some constructive advice."

I believe that asking before giving feedback would be a lot better for both the supervisor and the employee, as they would both be ready and hurt feelings would be easier to avoid.

 

The supervisor is not the only one who needs to strive for a successful feedback session. The employee must keep an open mind and be sure that they understand the next actions they must take. Without the mutual effort, things may not go as well as the may have.

AlGonzalezinfo's curator insight, August 6, 2013 6:03 PM

 Excellent scoop Claudia.  The reason I am adding the image above to this scoop is that feedback is very, very tricky.  While we may have the best intentions, the effort can back fire and set a relationship back. 

 

This article is very helpful and I especially like the coaching and asking for permission concepts. We need to study articles like these and prepare carefully in order to increase our chances of delivering feedback that serves.

 

~  Thank you for your wonderful insight!

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Give the Right People the Right Feedback


Via Anne Egros, AlGonzalezinfo
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AlGonzalezinfo's curator insight, June 27, 2013 4:04 PM

Very interesting findings!!!

David Hain's curator insight, June 28, 2013 2:37 AM

Feedback - the gift that just keeps on giving!  And what you give is what you get...

ratzelster's curator insight, June 29, 2013 9:40 AM

These are ideas that seem pretty easy to use and will definitely boost connections.

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Feedback Matrix - Communication Skills from MindTools.com

Feedback Matrix - Communication Skills from MindTools.com | All About Coaching | Scoop.it
Find out how this simple matrix can help you fully understand feedback.
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You Probably Misunderstand Feedback For Learning

You Probably Misunderstand Feedback For Learning | All About Coaching | Scoop.it

Topics here depicted: 

 

What Is Feedback?

The 7 Key Characteristics of Helpful Feedback

What Isn’t Feedback – Even Though We Often Speak As If It Were?

Feedback vs. Advice

Feedback vs. Evaluation

Genuine vs. Phony Formative Assessment: Pacing

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Honestly Speaking

Honestly Speaking | All About Coaching | Scoop.it
When speaking honestly or giving feedback, ask the right questions beforehand. Here are some guidelines to keep in mind.

Via David Hain
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donhornsby's curator insight, April 23, 2013 7:36 AM

Nice musings on the importnace of giving feedback appropriately from Blair Glaser.

Scott Span, MSOD's curator insight, April 23, 2013 10:38 AM

Not only asking the right questions - but asking if the other person is open to feedback - critical to success.

Jean-Philippe D'HALLUIN's curator insight, May 18, 2013 3:16 AM

 

from article : "When you are about to “be honest”, ask yourself, what is my intention in expressing my truth right now? What is the impact I want to have?"

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Relationship and Marriage Advice | The Gottman Relationship Blog: The Workplace: The Delicate Art of Giving Feedback

Relationship and Marriage Advice | The Gottman Relationship Blog: The Workplace: The Delicate Art of Giving Feedback | All About Coaching | Scoop.it

Today on The Gottman Relationship Blog, we would like to share an article referencing Dr. Gottman's research that was recently published in the Harvard Business Review. We feel that, given our current The Workplace blog series, it is imperative that you read it! Though Pozen’s intended audience is one of business managers, his advice is applicable to any employer or employee. After all, our bosses are not the only ones who provide us with feedback. Feedback is constantly being exchanged (directly, indirectly, verbally, nonverbally, officially, and casually) between everyone in the workplace.

Ariana Amorim's insight:

The article is: The Delicate Art of Giving Feedback by Robert C. Pozen

Harvard Business Review

 

"Dr. Gottman’s groundbreaking research with couples has allowed us at The Gottman Institute to apply his work to a much broader spectrum of human relationships. His findings can teach us a great deal about building and maintaining healthy connections with our families, friends, and even coworkers!
In the next three weeks, we will cover an area in which relationship dynamics can dictate your degree of professional and financial success, and even determine whether or not your career dreams are fulfilled. Without further ado, we bring you Dr. Gottman on The Workplace!"

 

See also

http://www.gottmanblog.com/2013/04/the-workplace-what-does-your-job-mean.html
http://www.gottmanblog.com/2013/04/the-workplace-things-to-do-together.html
http://www.gottmanblog.com/2013/04/the-workplace-how-does-your-past.html
http://www.gottmanblog.com/2013/04/the-workplace-emotional-communication.html
http://www.gottmanblog.com/2013/04/weekend-homework-assignment-connect.html
http://www.gottmanblog.com/2013/04/the-workplace-ideal-praise-to-criticism.html
http://www.gottmanblog.com/2013/04/the-workplace-building-better.html

 

 

 

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Feedback in Teams - Wikibooks

Feedback in Teams - Wikibooks | All About Coaching | Scoop.it

The first step in giving feedback is to determine the goal or the reason for the feedback.

 

This will vary depending upon the situation.

 

Defining the goal will help shape the process. Feedback is an educational opportunity for both the sender and the receiver.


Via AlGonzalezinfo
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The 3 Gifts: Grateful for Growing

The 3 Gifts:  Grateful for Growing | All About Coaching | Scoop.it

They say “feedback is a gift,” but much of the time it does not feel that way.
So, what was different this time?

 

"When feedback is truly a gift, it feels like one… not because it is sandwiched between snuggly fluff… but because it gets us further along our journey to what we are becoming."

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20 Positive Ways to Confront Poor Performance

20 Positive Ways to Confront Poor Performance | All About Coaching | Scoop.it
Advice for manager who must deal with employee performance issues. (20 Positive Ways to Confront an Employee's Poor Performance.

Via Ingenium Consultants, Mike Klintworth, Bobby Dillard
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Mike Klintworth's curator insight, February 13, 6:30 AM

These 20 tips will help you approach and navigate those sometimes uncomfortable engagements with a poor performer.

Vickie Barnachea's curator insight, February 13, 7:05 PM

Members or employers who does not perform accordingly must be met and told privately about his/her shortcomings and asked the whys and reasons for such performance. Leaders must be understanding and give a few chances to a certain point for them to improved. It has to be pointed out that there will be just one warning and then subsequent numbers of meetings on the same problem will be officially recorded as infractions as per rules of the company or organization. Leaders must dig into the real reasons behind the poor performance to be able to help each member in improving themselves either by mentoring or be guided by a peer in his work until he/she can perform well. 

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The Key To Great Feedback? Praise the Process, Not the Person

The Key To Great Feedback? Praise the Process, Not the Person | All About Coaching | Scoop.it
Telling your employee that they gave a “good effort” does little for their improvement. Keep it honest, no matter how painful.

 

Scientific studies of motivation have identified clear, principled reasons why some types of feedback work, and others don’t. It is neither mysterious nor random. If you’ve gotten it wrong in the past (and who hasn’t?), then you can do a better job giving feedback from now on by sticking to a few simple rules

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7 Tips For Giving Feedback (and Making It a Lot Less Difficult, Too)

7 Tips For Giving Feedback (and Making It a Lot Less Difficult, Too) | All About Coaching | Scoop.it
How do you feel when it’s that time to provide “feedback” to your team?

Via Anna Conrad, Lauren Nichols, David Hain
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donhornsby's curator insight, October 10, 2013 7:23 AM

(From the article): Here’s where it all comes together. You can provide context and consequences, and, you can leave the choice of action to the employee. But the bottom line is, you are the leader and you are the one held ultimately accountable for the overall performance.

 

Keeping that role in perspective can help you provide the sincere, honest feedback. This is your job, and the ultimate decisions about the work of the team falls to you.

 

You aren’t their friend, you’re their leader and your responsibility is to provide open and candid feedback. It is their choice to accept it or not.

Chris Brown's curator insight, October 11, 2013 3:49 PM

Some great tips... especially #1 and #2.  Which one resonates to you?

Sylvie Houliere - Mayca's curator insight, October 16, 2013 5:22 AM

L'art du feedback ets un art difficile. Quelques conseils clairs et simples à lire dans cet article.

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Employee Praise Raises Revenue « GiftCard Partners

Employee Praise Raises Revenue « GiftCard Partners | All About Coaching | Scoop.it

Check out this infographic to see how much potential there is for improvement with managing employees, and to see how to educate your managers to cheer on their team.

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7 Key Characteristics Of Better Learning Feedback

7 Key Characteristics Of Better Learning Feedback | All About Coaching | Scoop.it
7 Key Characteristics Of Better Learning Feedback

Via Gust MEES
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Gust MEES's curator insight, July 20, 2013 6:59 PM

 

A MUST read!!!

 

Sharla Shults's curator insight, July 20, 2013 10:29 PM

Only thing to say about this one is "Just read it!"

N Kaspar's curator insight, July 21, 2013 3:26 PM

This article feeds well into the whole supervision for learning process.  Wother the read.

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The Stop - Keep Doing - Start Process - Communication Skills Training From MindTools.com

The Stop - Keep Doing - Start Process - Communication Skills Training From MindTools.com | All About Coaching | Scoop.it
Use this simple three-question tool to ask for help and feedback.

 

Stop - Keep Doing - Start is a simple way to gather guidance and feedback using three simple questions:

What should I stop doing?What should I keep doing?What should I start doing?

You can use this tool to ask for feedback about your own work. However, it's also useful when giving feedback to someone else, or for enhancing a mentoring or coaching relationship.

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How to Handle Negative Feedback at Work - Thin Difference

How to Handle Negative Feedback at Work - Thin Difference | All About Coaching | Scoop.it
Getting feedback is a part of work. Some may be negative feedback. We need to be prepared to handle it, and here five ways to handle negative feedback.
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Lumus360's curator insight, June 13, 9:02 AM

Post by Kyle O’Brien - on #NegativeFeedback - "Think of all criticism as little words of encouragement instead of a calculated slight against your entire work ".  If you have "never" received negative feedback, Kyle will show you a unicorn! (Read the post to get the joke)

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Don’t use these 10 phrases in a conversation

Don’t use these 10 phrases in a conversation | All About Coaching | Scoop.it

In any conversation, it’s not what you say that matters; it’s what people hear.

We don’t just hear words. We experience them—through the lens of our past experiences, our biases, our mood, and our insecurities.

Ariana Amorim's insight:

(From the post)

10 phrases that we should avoid using in conversation. Here they are:

1. “If I were you…”

2. “I understand how you feel…”

3. “This is a valuable life lesson…”

4. “I told you so…”

5. “Here’s how you can solve your problem…”

6. “Relax…”

7. “Calm down…”

8. “Can I pick your brain about… ?”

9. “No offense, but…”

10. “You don’t have to feel that way…”

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The "Sandwich Approach" Undermines Your Feedback

The "Sandwich Approach" Undermines Your Feedback | All About Coaching | Scoop.it

Have you ever used the "sandwich approach" to give negative feedback to your direct reports? You sandwich the negative feedback between two pieces of positive feedback. It's a common method, but the sandwich approach may be undermining both your feedback and your relationships with your direct reports.

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Giving Constructive Feedback: Eight Leadership Essentials

Giving Constructive Feedback: Eight Leadership Essentials | All About Coaching | Scoop.it

At last week’s Leadership Chat we focused on the art of praise in leadership development. We talked about how praise has the ability to transform our perspective on our company, our role, our team and even the mission we take on as leaders.
This week, Steve Woodruff and I would like to switch gears and evaluate the opposite side of the equation – the art of giving constructive feedback.
As with praise, giving constructive feedback effectively requires that no critical ingredient be left out...

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Just One Thing-The Destructive Power of the Words You've Left Unsaid | Management Excellence by Art Petty

Just One Thing-The Destructive Power of the Words You've Left Unsaid | Management Excellence by Art Petty | All About Coaching | Scoop.it
It’s the feedback that’s never given and the coaching that never occurs that keeps individuals and organizations from improving, learning and growing.
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Constructive Criticism

Constructive Criticism | All About Coaching | Scoop.it
Getting feedback isn't always easy—but learning to accept it can help you grow.

 

A series of articles from Psychology Today.

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